Customer Ratings & Reviews

geek squad recertification must not include the ability to pair them with anything! Im stuck with them and can't return until the stores reopen!

Mine came missing the charging cable and mismatched earbud options. Of course the size I needed only came with one of them. Then pairing was a nightmare. They never paired with my iPad or iPhone. I would get sound for about half a second and then it would cut out. They did pair with my Android Tablet and PC just fine, though. The sound wasn't very impressive at all. I figure that was another defect. Since other Beats I have had were really good. I'd avoid these refurbs. I sent mine back to Best Buy.

Stays on my ears, unlike ear buds. Good sound. Nice mic quality. Hold a good charge. Even refurbished, they are expensive. The set I bought was like brand new. They were tricky to connect to my Samsung. There's a button to press to help them connect, but since then they're awesome.

one of the earpieces did not charge - could not find a working pair locally

I love these so much! I have a pair of solo beats wireless on ear headphones, and I love them also, but for some reason they weren't comfortable to wear while I was working out. I sweat a lot (no the most hygienic) & they just felt heavy while working out. So after really thinking about it, I decided to purchase these. I loved the price, because full price is insane & I love a deal. As far as them being refurbished goes, I honestly can't tell that they are refurbished. They came in the original box with all original items. The case they came in was perfect. And the earphones themselves weren't scratched or scuffed, perfect as well. Sound quality is great and they really do stay on your ears very good, if you are running these are awesome and exactly what you need. As a whole these were a great purchase and if you are wanting to save some money get the refurbished ones! Thanks Best Buy!

Not what I expected, sound is not loud it’s very minimal, and they disconnect when they want

The sound quality is very poor and they are very uncomfortable to use for long periods of time. They are not worth the high price tag.

One ear never charges correctly. Didnt catch the problem until it was to late to return.

Battery life, and sound quality is absolutely perfect. The earphones hold perfectly in place even during HIIT, and the sweat resistant makes it better than apple AirPods. The charging case is indeed a bit bulky, but doesn't marginalize the value of this earphones. yes, it is pricey, and could have been $50 less, but its beats! Update: After 10 days of usage, so far the product has lived upto the standards. Fit is snug. I've been running, and training in the 90 degree Fahrenheit sun in Louisiana, no smell and issues due to sweat whatsoever. The phone call quality is still impeccable and helps reduce sound. batter life went on for unto 7 days with 90 minutes of usage everyday.

Not able to complete charging, Not able to connect.. totally broken...

If you misplace these headphones or someone takes them Apple is unable to track them through the find my app. The beats website clearly states that if you have the serial number you can call Apple support and track your beats. This is false information as they cannot track a refurbished item. Spend the extra money for an original new beats product.

Uncomfortable, can’t understand why people love these things. Sound is great though.

Purchased during a flash sale. Took about a week to arrive. The unit was completely drained which I understand as they mailed it. Charged it. Case and left bud said 100% but right one was at 0. Thought I didn't connect that bud correctly but nothing. Tried charging on my wife’s case but nothing. First time purchasing something open box that didnt work from BB. Hope this is not a trend.

Perfect brand new condition overall sound quality and battery life is amazing and protective charging case is great

Case it too big, and no ANC. Two main features which make me feel the price tag shouldn’t be $250

Refurbed headphones that has terrible battery life. One head phone dies way faster and they die when not in use. I wouldn’t pay $20 for these. I thought there was longer than a 10 day exchange policy, especially when they were purchased 20 days ago. I only want an exchange. So maybe my experience would be different if purchased outside of Best Buy.

Have to keep register to phone now can’t hear anything on the right ear and hangs up phone calls by itself

Overpriced considering the feature set. Wasn't impressed, so I returned them.

I've had nothing but problems with this product. First of all they are a huge pain to put on, then you have to deal with syncing issues and disconnects. I am so frustrated with these I could just scream. They lasted almost a year and now they cut out during music. Complete trash, avoid at all costs.

The feel around my ear with glasses felt heavy and uncomfortable