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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4488 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 216 Showing 4,301-4,320 of 4,488 reviews
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Powerbeats Pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wear these while I play basketball and they stay on the ear very well. The volume is great. I even wore them while I mowed my lawn and I could hear my music. Was a bit nervous about refurbishment but they are good as new. For sure recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Beats Wireless Earphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good product. Only reasoning for not five stars is just a preference of mine. While at the gym or at work I tend to pull one ear bud out of my ear and let it rest around my ear but not actually remove it from my ear just because I like to hear what's around me at times but when doing that the default setting is to pause the sound because it thinks you are removing an ear bud from your ear. Not sure if there is a way to change that, probably not. Drives me crazy and have to press play again every time but overall good product and no complaints besides that.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Audio

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn't function well, the audio is bad. I had problem with earbud, sometimes with right, sometime with left

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Greek Squad products beware

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 months in and the earbuds are already having problems. Spend the extra $$ and buy the non-Geek Squad products.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Get it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them. Snug fit, great sound, good battery. Can get uncomfortable after wearing for an extended time.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The worst

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound are low , it did not come with the correct charger to the dock . Best buy gave me 14 days to return and I could not get an extension even while we was on quarantine

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Fit

    Rated 4 out of 5 stars

    Don’t expect super amazing, studio sound quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expected better sound quality, but still they fit well and the with a fully charged (emphasis on this) case they last super long, longer than my previous Powerbeats 3. Also comes with different sized earbuds, so definitely experiment and see how each sounds/fits.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    BEATS BY DRE REFURBISHED

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left earpiece was not working. I was out of town for a funeral and they will not return the headphones a week late. Do not buy refurbished products.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ehhh

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these thinking it would fit on my ear and not fall off. They are uncomfortable on the ear and the sound is very low even with the volume up

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Comfortable to wear!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, microphone works well when cell phone calls come in. Sound quality is average. In order to get deep bass, one has to push them in hard, then they back out slightly losing the stereo deep bass. Overall they are nice.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The sound quality is 2/10. I bought and I returned

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is 2/10. I bought and I returned it. I did not like at all

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Great Purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched over from AirPods and I don’t think I’m ever going back. I love the fact that the earpiece wraps around your ear to stay in while I’m moving and the sound quality is great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The box had a scratch as soon as I opened you can tell it had been used

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased in March 2021. Stopped working within 2 months. Also, the black from the case bleeds onto the lime green headphones.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Break quickly

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right ear bud stopped working after 4 months. These need to last at least 12 months.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beats

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased and these in the same day, the sound was horrible. Not worth the money the are charging.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible changing idea.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One side never chargers correctly. Battery life never shoes when I open case.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy return policy is bad, don't buy refurb

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product does not work, left side speaker keeps loosing Bluetooth connectivity

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy these terrible

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t last 6 months left side stopped working very frustrating

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    These are great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are perfect and I use them daily. They are very comfortable and don’t bother your ears, even with hours of use. Very impressed with these!

    I would recommend this to a friend