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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 4496 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 217 Showing 4,321-4,340 of 4,496 reviews
  • Rated 1 out of 5 stars

    Poor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The box had a scratch as soon as I opened you can tell it had been used

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased in March 2021. Stopped working within 2 months. Also, the black from the case bleeds onto the lime green headphones.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Break quickly

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right ear bud stopped working after 4 months. These need to last at least 12 months.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beats

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased and these in the same day, the sound was horrible. Not worth the money the are charging.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible changing idea.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One side never chargers correctly. Battery life never shoes when I open case.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy return policy is bad, don't buy refurb

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product does not work, left side speaker keeps loosing Bluetooth connectivity

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy these terrible

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t last 6 months left side stopped working very frustrating

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a refurbished and left earbud does not work. Recommended just buying it new. Less problems

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very low sound. Not comfortable to wear. It’s not a good quality product.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    These are great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are perfect and I use them daily. They are very comfortable and don’t bother your ears, even with hours of use. Very impressed with these!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ehh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn't really stay in, carrying is super bulky.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Just headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buttons did not work, poor overall quality. No louder or better than AirPods

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like these. The battery does nit last. Disappointing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beats

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy refurbished. One of the ear pieces did not work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quakity

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality arrived all scratched poor customers service

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Outstanding Gym Audio Performance

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great audio, especially the bass portion of the earphones

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned next day missing part and no clean look

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't hold a charge, will be returning them asap

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best earbuds ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, I’ve been using this for years and I’ve really enjoyed it. Best sound quality and long battery life. I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Awesome!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice item, working properly, confortable and sound quality is great.

    I would recommend this to a friend
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