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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4480 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 4,480 reviews
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Freedom

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve tried multiple pairs of wireless headphones and these are the first that I’ve felt truly free wearing. They fit better and stay in place, so I’m not constantly worried that I’ll drop one. Sound is good too. Happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Beats

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic quality, easy to connect, and holds a charge.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 2 out of 5 stars

    Sony Sounds Better, Apple Fits Better

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These would be nice if they lasted and if Apple supported their stuff. They didn’t and they don’t though so such is life when you live just past warranty. Sound wise they’re okay. The WF1000 XM3’s sound much better and have actual EQ and I’m eyeing the new XM4’s but these are serviceable sound, way better than EarPods. They also have way better fit and feel and way better battery. The case is huge but that’s for the ear hooks which are great. For what they are they’re good but they will give out and Apple will want to charge you 200 plus dollars for their hardware failure.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Wireless Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, very comfortable to wear especially for those who are active , and really good battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit

    Rated 5 out of 5 stars

    stays in while exercising and waterproof

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a number of ear pods that just won't stay in my ear while exercising, I tried these over the ear kind. And boy did they work. And the clip is bendable to customize the fit. Another surprise is I left one in my laundry and after the wash and dry it still works! Lastly, the button (b logo) is not so sensitive to be triggered when adjusting the earphone like I had trouble with others.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit

    Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the most comfortable headphones I’ve ever had. I wear them when I’m at the gym and they stay put. Definitely recommend. Had AirPods prior to this so these are an upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great for my work outs. Stay in the ear when running. Sound great. Long battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    great refurbished product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have purchased refurbished items from best buy before and these did not disappoint. headphones came in looking brand new, all earbud sizes included, and nothing missing. great deal at 50% off of retail, highly recommend best buy refurbished

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Close but not quite there

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pairs easy with Apple devices, sound quality much better than previous beats products, not as bass heavy. Excellent battery life for true wireless. lightweight but for me the buds dug into my ears a little too much.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    nice quality, itchy ear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i had wanted to buy these for a while and held off because i have airpods, but i decided to go ahead and get them anyways. overall i would say theyre great headphones, but oftentimes when i leave them in for a while my ears with start itching due to the silicone buds, which doesnt happen to me with my airpods. because of this, ive opted to use airpods for casual, everyday use and the powerbeats for when im in the gym, as ive noticed the powerbeats have an extremely minimal change of falling out and they feel more secure than running with airpods in

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Sound quality

    Rated 5 out of 5 stars

    Refurbished, but New and Quality. Best decision!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this thinking that I could get some high quality noise canceling wireless earphones for a fraction of the price, and not expect anything of it. But it turns out this is probably the best purchase I made on an geek squad refurbished item. Like brand new, and the sound is crispy/bassy. If you're on the fence on purchasing a refurbished item, just go with your gut instinct and pull the trigger! I highly recommend, and beyond satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Probeats truly wireless

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new headset, especially since the sound is so clear. Though it does not come with a charger, I’m able to use my Apple charger. Plus it doesn’t fall off my ear when I’m exercising. However, I would just like the inner piece to be a little softer cause after a while of wearing them than irritates but most headsets irritate me after wearing awhile so not sure if it’s the headsets of just me so I give it a 5 star.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great buy, comfortable, controls on both

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer earphones that hook over the ear so when I'm exercising or just moving a lot they stay on. These are great! They are comfortable, come with different size ear pieces, and they sound really good. I can use them for phone calls as well. One of the selling points for me was that both have the volume/hang up/skip song controls because I often only use one of them and I like to switch off.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Pros

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful sound. The battery life is amazing. Comfortable fit.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AMAZING BUY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy. Using it for working and exercising. Bass is excellent.Lightweight and sound is amazingly crisp

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Make sure you receive all listed parts!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Check to ensure all the parts included when it arrives. 1st pair came without the box, charging cable, and rubber earpieces. Called BB and they sent out a second pair which was complete. Had the hassle of calling BB and returning the 1st pair but overall super happy with the purchase. The headphones have a great sound and hug your ear really well.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    GREAT DESIGN

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GOOD SOUND, GREAT FOR WORKING OUT, THEY NEVER FEEL LIKE THEY ARE GONNA FALL OUT. Down side, The Phone mic is a little shaky, I'm not always heard clearly on the other end. I purchased a refurbished model for $120, if I had paid full price ($250), I would not had been satisfied with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Excellent buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sound. Excellent Battery Life. Comfortable fit

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit

    Rated 3 out of 5 stars

    Stay put but sound bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to ditch my skullcandy sesh earbuds because they just fell out too much when working out. I had heard these were an excellent option so instead of buying them at full price, I gave the refurb option a try. Packaging was as if they were new but the directions were missing so I had to watch some videos for the basics. I mainly pair them with my Apple Watch and that was an easy process. Overall, they play music. The sound quality is not good, they lack bass even once adjusting any EQ options. Sound wise the Skullcandy buds I had before were way better, but functionality wise, they stay put which was my main need. Other random notes: the pause button is super touchy and they hold a great charge.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earphones work well. Thought they'd hit a little harder for the price, but the clarity is great. And they stay put in my ear.

    I would recommend this to a friend