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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4480 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 4,480 reviews
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    No charging cable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just received the refurbished power beat pros. First let me say that I realize they are refurbished. I had no expectations of a brand new product. They arrived in a plain white box that’s been taped up. The ear phones are in the charging case and that is literally all that’s in the box. No charging cable and no silicone ear pieces. According to the specifications, these both should have been included. These are completely dead so I can’t even see if they work until I get this type of cable. After 15 minutes with support, I’m told my options are to return to the store for a refund or I can ship it back to them for a refund. According to the website, they are not in stock at my local store. Wont be getting anything refurbished from Best Buy again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Refurbished Power Beats

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great and can move around peacefully without loosing headphone.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Affordable

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great sound quality and comfortability!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Beats Quality Earbuds

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Without the over the ear part most if not all will come out of the ear when exercising. These stay in place and have the highest quality. I previously used only BOSE, and they are good earbuds but doesn’t compare to Beats!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Nice set I can use sleeping or running

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a good pair of head phones and so it was between this and air pods. There are some good ones out there that cost more and some good ones even less but these work well too. I found out Apple bought beats so these are essentially the same as AirPods but I found these more aesthetically pleasing. They fit and they have adjustable inserts if needed. You can adjust sounds individually and all. The case charges the head phones wirelessly too

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Awesome for workout

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fit in your ear really good Nick have a good snug fit on base is excellent sound quality is excellent

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Nonw

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit and great sound. Seems to hold a charge for long use.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    So so..

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had my eyes on these Beats by Dr Dre as my AirPod’s kept falling out of my ears. Well these have joined the club as they hurt my ears if worn for long periods of time. However they keep the charge for long. The sound is perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I chose to buy the refurbished for a few reasons. 1. I couldn't convince myself that the original price made sense for any product that is so ever changing. 2. They are backed by the geek squad promise so, whatever the issue, I could get it fixed. 3. You can't benefit from all of the features if you're a droid user which, I am. Mine came with three sets of buds. I chose the med for comfort and the case closes with no problem. I have only worn them once and they are much different than my Samsung buds so, there's still some adjusting.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great set

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quality and ability to stay on while working out is worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    2nd pair Certified now Beats

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second and last pair of Beats that I will purchase. I decided to go with the certified this time which is cheaper and hopefully updated and improved from the original which I am having trouble with and have to get repaired now. But because I purchased the Apple warranty instead of the Best Buy warranty I have to send the first pair off for repair. From what I hear it's no telling how long they will be out for repair. I bought the second pair with part of my BB rewards and I also need them for the gym and they are comfortable for my tiny ears. So fingers crossed my first pair doesn't take weeks or months for repair. The issue I have is they sometimes disconnect and also the left ear goes out at times.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my boyfriend. He works at a golf course and says they stay on his ears all day. He mentioned that the sound is good. I did hear him say once that if he wears them for awhile without breaks, they do hurt his ears a little.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    These are the BEST headphones I've owned.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great everything, they could be a little louder but when they're on I can't even tell I'm wearing them. All i know is i prefer these over airpods anyway. Love love love them and bought referbished and can't even tell. Didn't come original box but ooh well. Overall def satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit

    Rated 5 out of 5 stars

    Excellent product!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily to connect to devices. Very durable product and stay place in your ear. Great product!!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Small put powerful

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, comfortable, and stay out when riding my bike.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great Wireless Earphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Beats by Dr. Dre are a perfect option for active users. The over the ears design and multiple sizes make for the right fit and function. The sound is very good and the control options work well for me. I have had trouble keeping standard earbuds in and finding a comfortable fit for longer active wear. I recommend these highly. Because these are Geek Squad Certified Refurbished, they are also an excellent value.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great wireless beats

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just an overall great pair of earphones. No glitches, can seamlessly listen to music and switch to phone calls easily. I like the no wires, gives freedom. No issues, i would recommend to others

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Finally found the right ones!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The comfort, the sound , the quality all live to the hype. There are best earphones I have ever owned. I would never know they were refurbished, everything looked brand new. I run about six miles every morning and there is no movement with these and they sync up so well with my iPhone. I had the Beats pro3 before and these are SO much better. Invest the money in these they are definitely worth it, enjoy!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best earbuds I’ve experienced

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, very comfortable fit, long battery life!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Nice sound..

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound!! Very comfortable ..just not as loud as I thought they would be..

    I would recommend this to a friend