Skip to contentGo to Product Search
Gift Ideas
45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens at 11 am
Find Another Store
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 4485 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 4,485 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Powerbeats

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for working out. NIce sound quality. Very fast charging.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Not as loud as my Beats Buds but. . . . .

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume is not loud enough. Had some Beats earbuds that were louder than these. But they work

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Total Tech Members beware

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total Tech Members beware: refurbished items have no coverage under your Total Tech plans. I purchased this item in July 2024 and recently one of the earbuds starting having random issues charging. I figured no big deal that is what we have the plan for in cases like this (something I have used on other headphones in the past without issue). However, my local store informed me they can find no coverage and that is due to the previously mentioned stipulation on Geek Squad refurbished items do not fall under the Total Tech plan. I spoke with the store manager who said that there was apparently a message present saying this (it is highly likely I made my purchase through the app and I do not remember seeing then). During our discussion, I made the comment that basically there is no point in buying a refurbished item as a Total Tech member and after thinking on it for a moment, his response was "yes I guess that is true." So if you are looking to roll the dice and save some money, go for it on these. However, if you are expecting any kind of coverage from Total Tech on a Geek Squad Certified Refurbished item... look at other options lest you be stuck with an unreliable item trying to save a little money.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Good sound once adjusted properly

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work well with Apple products - with good sound quality when adjusted to fit properly.. Make sure to adjust the fit and try out the different earpieces to find the richest sounds - otherwise everything will sound flat. It's also easy to put them back in the case without them making a good charging connection so you must make sure they are seated well after you return them to the case.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Best and Most Comfortable !!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earphones are the total BUSINESS !!! I would recommend these to anyone for all around from being at home, to working out in the gym. Fits well to me better the earpods. With those have the tendency to slip or irritate your ear. With these pods, your guaranteed your money.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Cant get a secure fit

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im finding that this may be a limitation of in-ear headphones in general, but I cannot get this to fit with a good seal. Perhaps it's my ear shape, because no brand seems to fit me well. This is most noticeable in the sound quality, as it is drastically different, and better, when i press them in slightly to my ear. Hard to explain, but i can tell how they were designed to sound is not how I get to experience them normally. Also, the call quality is terrible. And I have lots of connection issues with bluetooth.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great product. Will recommend people that loves the gym/runners and very enthusiasm to exercise.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Defintely worth the money.

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I lofe these headsets. Great sound and audio quality. Rarely a bad connection of static. Very far reach. I love the versatility of using both or oneceae piece. I bought these refurbished with almost $100 off. Had them for 3 months and I do not regret.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    AS GOOD AS NEW

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased refurbished Powerbeat Pros, and they work as if I bought them brand new. Nothing was missing in the box. I have small ears, and I like how they hook on to my ears and stay in place when I work out. The mic is not the greatest for phone calls, but I don't take phone calls when I am working out, so it was not a dealbreaker for me. I got them for half the price of new, so I definitely feel as if I got my money's worth. Since Apple purchased Beats By Dre, they probably work best with Apple products.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Best function

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my second pair. I have tried various other brands as well. These are not the best sound quality compared to others but are the best design to stay put during my workouts. The other brands don't stay in my ears

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s just OK

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product arrived well packaged with all parts, including the instructional manual and extra buds in different sizes. The reason I’m giving this item 4 stars is the poor bass sound quality of this item. When I purchased this item, I was fully aware that this was a refurbished item; however, there is no way for me know what exactly it was refurbished for. Before i started nursing school, I was an avid runner and used beats wireless for music, this is now my 5th pair of beats, so I’m fully aware the quality this product should deliver. Unfortunately, this was less than par.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good head phones

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great the left one falls out occasionally but that is due to cauliflower ear

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Good head phones

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are really nice i like the fact that i can work out and jump and flip and all sorts of unessiesery stuff and they still stay on !!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Very Nice!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice Powerbeats pro.. very useful for me and looks and feels brand new.. but I’m disappointed about you’re delivery time .. it came very late by 5 days. Been expecting it but it arrived after 5days from the date promised to me for delivery. I hope you improve on it. Tnx.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love them

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy, flawless, wouldn't even know every are refurbished.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Love them!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beats always has great sound quality...these are comfortable, they stay in place, charge fast and I like the charging case. Would buy this product again!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product. Huge case

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, works for me with the earhooks. I would recommend to anyone. Only issue is the huge charging case.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Over the ear design and physical buttons

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite Beats ever. Physical control buttons on BOTH earbuds are great to change volume and tracks with either hand. Over the ear design is all I use now.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beats By Dre Ear Buds

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice pair on noise canceling ear pods. Over the ear style is what attracted me to this pair. Great! Exactly what I wanted...

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Was skeptical

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pro: This was an open box item and works great. It sounds very good. Con: Only downside to this is that it is hard to connect to devices sometimes via Bluetooth.

    I would recommend this to a friend
Sponsored