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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4480 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 4,480 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect Wireless Earphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t sure about buying refurbished earphones, but I was pleasantly surprised when I opened the box and saw them! They connected to my iPhone without any problems, they fit great on my ears, and the sound is phenomenal! Very happy so far!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Suprising

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these refurbished and was quite surprised. Like new with same warranty. Never been a fan of beats cause of the price but they are actually really nice with a quality sound.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came and refurbish it was an excellent price I couldn’t pass up fast shipping came in next to the Packaging excellent Worth every penny

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    They stay in place

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the Apple AirPods, which I enjoy for business calls or casually listening to music. The thing I really Like about the Beats is they stay in place when I am out jogging or working out. These are perfect if you are extremely active.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beats

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I been using the Beats and I'm been enjoying them. The sound is very good.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Love these Headphones.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would highly recommend these to anyone looking for a great pair of wireless headphones. Love that they stay on your ears and dont move around especially when working and moving around often. The sound even on full blast if your in a loud environment can be hard to hear and they do have connection issues from time to time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Can’t beat them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are really nice work perfectly and looked brand new for a good price

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    These Earbuds Are The Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are the best. Sound Quality is great and the speaker is excellent. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beats by Dr. Dre

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. They allow you to listen to music/ podcases during workouts as well as on your daily activities.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 12 year got these to do his basketball workouts. He was looking for something that would stay on his ear. He loves them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Why are they so expensive?

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these earphones to replace a set that I sadly lost. I guess they are ok as refurbished, but they came with no instructions at all on charging and use. I was glad that I still had instructions from my first set. Somehow these don't seem as comfortable as my original ones. My husband and I "share" them to listen to audiobooks when we go walking, and they work great for that purpose. I do think they are really overpriced though, and if I lose these I will find a more reasonable replacement.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great; would have preferred more bass. Comfortable over my glasses.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    connieg

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    second time buying this product, i am very satisfied with the quality of this brand.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Shouldn't have been worried!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never bought refurbished before, let alone wireless earphones like this, but right before the Pandemic hit I thought I'd give refurbished a try. At almost half off the price of new, I figured if I liked them but they didn't work well I could at least save for new ones if needed. Not knowing what to expect, I was surprised to open the box and discover these were packaged in the official Beats packaging (even still had the sticker inside). The case was only slightly scuffed up but for this much off the manufacturers price, that's fine. They work perfectly. Great sound quality. Love the on ear controls much better than the AirPods these replaced. I think the AirPods win on sound quality but these are very good as well. My only qualm is, I think, a manufacturers problem and not a refurbished problem. If these are even slightly off the charging plates they magnetically lock into one or both might not charge. That's a little disappointing when you want to connect to a Zoom meeting when there are three others going on around you. Again, I think it's a manufacturing issue instead of refurbed, and I just make sure when I click them in that the charging indicator lights up before putting them away.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Open Box Deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very pleased with my purchase, I have brought other open box items before and the price is well worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Long battery life

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and long battery life only problem I have is that it huts my small ears.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these as the traditional apple ear pods fall out of my ears. The loop fits comfortably behind my ear and I can wear these for hours without any kind of ear fatigue. The sound is great and call clarity is a nice touch.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound and quality!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I debated between the AirPods and the Beats Wireless, and excited to have chosen the Beats Wireless! From the call quality to the sound quality they are definitely living up to the hype! I will definitely continue to recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Very strong durability

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The heads for all work out sleek black colors and other options the case is bulky longer battery life easy to find in you’re travel bag.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good! Good sound, good for apple devices. Only problem is to place them in the correct angle to charge… no that easy…

    I would recommend this to a friend