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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4488 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 168 Showing 3,341-3,360 of 4,488 reviews
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Work like new. Make a great gift for a fraction of the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great! I would recommend these earphones.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Basic ball headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spund quality is just basic, not like i thought they would be for some Beats. People cant hear me sometimes

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    These things suck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd pair as these things break down somewhere and shut off at 55%. I will never buy these things again.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    DN disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were refurbished but i still expected more from that brand

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Beats

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them. Work so good connect to my iPhone in a instant

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love theses great sound and excellent value for the price. Use these daily

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones! I have really small ears so finding ones that don’t hurt is very hard for me. I can wear these all day and not have any issues!!! I’ve bought refurbished from Best Buy before and have never had any issues so these were a great deal!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an android and they work great with my phone and computer? Can't fell the hoop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    value for money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    value for money i like it very much very convenient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice birthday gift.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was a gift my wife loved them! She like the storage box

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool gadget

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice, service; easy online shopping, fast and secure delivery

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    wife loves them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished but there just like new. Original box & all materials included. Great buy!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Charging problem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually get beats but when I got them but they wouldnt hold a charge

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    These ae ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Beats but purchased them refurbished, I didn't know I couldn't purchase Apple Care for the refurbished item. Also, I have a hard time switching from one device to the next. I set it up on my husband's computer and he could not hear any of the meeting he was in, it even knocked out his computer speakers. He had to restart his computer in order to get the speakers to work again, however, he missed everything that was said at the Zoom meeting. They are not like mu AirPods where I can switch between the five devices I use, including my laptop, but they will do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues and a happy kid. What more could I ask for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. I gave them away as a bday gift.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great price; lots can go wrong; short warranty

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being wireless, there are many places for failure. I don't know if the failures are due to iPhone or the headphones having some latent defect that doesn't manifest quickly, but my set are not reliable. I have to repair them to clear things around once per month. At first, I chalked it up to my new iPhone 11 pro, but now I'm not so sure. I guess I don't know, but that is what makes it so frustrating to only have a 90 day warranty. Too many variables are changing, and 90 days isn't sufficient time for these complicated headphones. So, buyer beware.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy set up and great sound. Doesn't fall out of ears like airpods do on occsion

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beats

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these beats for my boyfriend and he absolutely love them

    I would recommend this to a friend