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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4488 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 169 Showing 3,361-3,380 of 4,488 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Can't go wrong with Powerbeats Pro

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought Powerbeats for my wife when she does her daily runs. She loves them. Quality of her music listening is excellent for her. Compare to other brands out there. She highly recommends it. having the color YELLOW was a huge plus!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Doesn't pair at all

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this and returned just in one day. Those never tried to pair with my phone. And though these were certified geek squad refurbished, but not at all looked like that. I'd not recommend this TBH.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones and cant complain on the price would buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beats

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Great brand. I would buy them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT WILL RECOMMEND TO FRIENDS especially for being refurbished

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Only one ear works

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great... If you want to pay $200+ for only one working headphone. The left ear didn't connect into the case properly to recharge. I read reviews before purchasing these and didn't see this come up. After happening to me and reading further I found this complaint amongst others. It was past the return period with Best Buy but still within manufacturer warranty so I sent to Apple. Apple said they were unable to repair and sent back to me broken.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like em just they were used well box was lose that charged headphones

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Missing pieces

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is nice. missing rubber earplugs that go on the tip to fit in ears. Missing charging cord. I cannot use them.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t be afraid

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though they are “refurbished” they have worked great and we have had no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 1 out of 5 stars

    Stopped working after 1 month!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great and really enjoyed them. I like to lift weights, run, cycle and play basketball and these stayed put and performed great. One side stopped charging after 1 month, I am going the apple store and hope they can resolve this issue, however this issue has been all over the internet and I'm really surprised this is still an issue.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Beats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like new. Havent had anproblem out of them yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great ear buds

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for a gift to the grandson, he loves it hasn't let him down yet.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished? Still defective

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were on sale for 129.99 which was a big savings, but after taking a whole week to get here I found the left earphone would not charge at all. I was offered to swap for another refurb but after waiting so long for it to arrive it just didn't feel worth it. Returned it in store and am waiting for the refund to my credit card. Buyer beware of Geek Squad Refurbished items.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Like new Certified Refurbished - Saved money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saved some money and got a Certified Refurbished pair. They came with the original box, new ear tips and the original charging cable. Looks like new and sounds great. Also like the green color. Quick and easy to pair with iPhone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Missing parts

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Missing ear tips. Otherwise appear fine. I bought them as a gift and didn't realize they were missing parts until after the 15-day return window, which is far too short.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity, Volume

    Rated 1 out of 5 stars

    poor choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right earbud volume is extremely low and does not Connect most of the time

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Quality headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refurbished price is much more reasonable for what these ear phones have to offer. The main features that distinguish this from other true wireless headphones include the ear hooks, auto-connected bluetooth (with apple devices*), and physical volume buttons. The ear hooks are soft plastic and holds well to your ears even when playing sports like basketball. I appreciate the physical volume buttons on the top side of the headphone since you wouldn't be pushing them further in to you ears. I had bluetooth connectivity issues which made me return the product. Anywhere past 25ft, it would start having a choppy connection even when there were no barriers (doors/walls) and no addition electromagnetic noise (no other electronics around). With Bluetooth 5.0, I expected the range to be a minimum of 100ft without losing connectivity (the quoted range for 5.0 is 800ft and other youtube reviews indicated a lonnnggg connectivity range). *I've damage my S9+ before and got it repaired. So I'm not sure whether it's my phone's bluetooth or the product's bluetooth is the issue. Maybe others can comment on the range. The case is also extremely large in comparison to other true wireless options. It's almost the size of a stress ball. It does not come with a charging dock. They only give you a thunderbolt cord which is outdated compared to type-c. These headphones are for people who are very active and would prefer some workout music with very secure wireless headphones. I would not recommend these for people with glasses. Glasses + powerbeat pro + mask.... it's a mess. For 180$, there are plenty of better options that offer audio pass through, single earbud use, type C charger, and slimmer charging case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very useful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these specifically for working out and they work perfectly for my needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can’t Beat the Beats

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect ear buds.. this is a repurchase just a different color

    I would recommend this to a friend