Appliances Memorial Day SaleFree delivery. Ends 6/3. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 4486 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 4,486 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great if you know a few things

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not so sure these are refurbished at all. I say that because they weren’t even cleaned from the last person to use them. Since I got them at a great price I figured I could clean them with isopropyl alcohol and be fine. I ran into another issue with the left earpiece not charging properly when I put it in the case and closed it. This irked me for days until I cleaned the charging spots of the earpiece and case with isopropyl alcohol with a q-tip. Have not had a problem since doing this. If you have issues with it charging, make sure to try this method of cleaning it. The sound and comfort level is amazing with these headphones. I’d say close to the AirPods Pro.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Quality sound and best fitment.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally found the best fitting wireless earphones! I feel like I can wear these all day without any ear fatigue or any discomfort. The fit is secure with the different ear tips that are available along with the over the ear hook, these are not coming off. The sound quality is solid. I own other Beats headphones and these are right up there with them. The controls on the earphones are straight forward and it's great that they can be worn independently and you still have access to all the controls regardless of which one you have on. Overall I am really enjoying these and I would definitely recommend these. *P.S. The pair I purchased were refurbished.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Great buy

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won’t fell off your hear.great sound and charge last for a long

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    You Can't Go Wrong with "BEATS"

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love them. I purchased an additional set for my husband. Thes sound quality and connectively are excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Powerbeats Pro Totally Wireless Earphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earphones are of good quality. Two issues: - Need the case to connect the earphones - Unable to figure out how to change the bass, etc. Not able to find an app for the Android phone.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    I Use Them Daily and Love Them!!!

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They can be quirky every once in a while, but you simply have to put them back in their cradle for a second. Plenty of sound, and they stay in your ear very well. I mountain bike single track with some small jumps and climbs with the occasional small tree branch contacting my helmet, and they stay very secured. I've never had an issue with them when I run. You can put your phone in your pocket and not worry about losing connection with the earphone that is on the opposite side of your body. In fact, I have yet to lose connection once they have made initial connection.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great buy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, no wires. Sometimes only one ear working and must be reconnected with case to work again

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pro-beats wireless head

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working excellent. Only 4 stars due to discoloration of charging case

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Works great, can't really tell it's a refurb

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works pretty darn well, no complaints. Fit well out of the box, with included ear tips. Seems to work as well as any new item, battery life is good, performance/sound good as well.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    LOVE this product!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves his beats! The different size ear pieces are a must! He was able to customize them to his liking. They have never fallen out while working which was a huge complete of other brand name earbuds.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome for hours of constant usa

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these because my earbuds were killing my ears after hours of conference calls. They sound great, are comfortable, have great battery life, and the mics work very well.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Prefect

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is perfect for my ears. I like the hooks it prevents it from filling down and got damage as I experienced with my previous earbuds. The sound is great quality and the battery is last long. It doesn’t hurt me even I used it a lot. Best earbuds for those their ear can’t keep the earbuds for long time and fell down.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Beats headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound comfortable and they fit well over my ears

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 4 out of 5 stars

    Good Quality Earphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound good stay put. I wear them while working out. Very comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Easy listening

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tone Easy to use Long battery life They don't fall out of my ears

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great quality earphones

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rubber tips can be changed to get a better seal inside your ears. Pairing them is super easy, just open the case in proximity to your IPhone and it puts immediately. Great for the gym!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Two thumbs up

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are comfortable. The sound quality is great and they stay on my ears! The wireless connection is easy to navigate.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Feel great.

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fit. Great sound! Battery life seems to be hit and miss.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit

    Rated 5 out of 5 stars

    Great Bluetooth earbuds that don't fall out!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only way I knew that this product was refurbished was the box, it was a little dishevelled-looking but the actual earbuds were in mint condition. The battery lasts forever, I've only used them for an hour at a time so I can't say much to be honest, but it's been a couple of weeks and I haven't had to charge the case at all yet. When I first put them on I did a bunch of jumping jacks and burpees and they didn't budge at all. I tried cheap earbuds before this but they all kept falling out because they didn't fit well inside my small ears, but you get what you pay for so I invested in these.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    High quality sound

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality and battery life is really great. Easy to connect but multi connectivity feature is missing. I have to disconnect each time to connect to other device. My ear started hurting using longer period of time. So I returned it. I received item like new condition. Highly recommended if you have big ears.

    I would recommend this to a friend