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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 4494 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 182 Showing 3,621-3,640 of 4,494 reviews
  • Rated 5 out of 5 stars

    So good I had to buy a second pair

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the first pair as a birthday present and the wife liked hers so much I ordered a pair for myself. Two refurbished for the price of one new!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY REFURBISHED

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these refurbished headphones from Best Buy in July and four months later one of the headphones stopped working. I took them to the Geek Squad at Best Buy and was told there was nothing they could do because I did not have Apple Care and it was past the one month warranty they have for their refurbished products. It's ridiculous that even though they're supposedly "Geek Squad Certified Refurbished" they don't stand by their certification beyond the very short one month warranty. I love the headphones but would recommend purchasing brand new or another company that stands by their products. Complete waste of money.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best earbuds.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are some of the best if not the best earbuds I’ve had. Second pair due to dog destroying last pair.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Beats Ever...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these beats. These are all I use. I will purchase again if I have to. I bought one for my mom as well. These are the best.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Buy Refurbished LOVE $95

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had these for close to a year. And thank you best buy for excellent refurbished products. These are EXCELLENT!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Flawless!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally awesome product! Love these! They do as they state, sounds great and got them for a great price (refurbished)!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Earphone issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes the earphones don’t work equally or connect to the Bluetooth device I’m using.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Broken USB port

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the package with the usb cord broken. The silver part was not able to connect to anything.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best earbuds I have used so far. I really like the battery life. Easy to pair with an iPhone. The only con the case is a little bulky.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these because I read great reviews. Satisfactory at best. Thank God I bought these refurbished.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dead on arrival

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really looking forward to getting these. This is the sole reason I hate buying “refurbished”. You roll the dice and hope for the best. You always think there’s got to be a reason they returned them, but always hope they were repaired or tested for proper operating before sending them off to a new customer. In this case, Geek Squad proved to be untrustworthy. Immediately right out of the box one of the ear buds was completely dead. Charged them up but the charging light never goes off, and the 1 ear bud never took a charge. The case & other ear bud are at 100%. Luckily I can return them, which I did, and just bit the bullet and bought a new set. I don’t know. Guess you have to ask what is more worth it to you. Saving $100 and chancing this, or buying new on the spot. ¯\_(ツ)_/¯

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best earphones I’ve ever heard. The treble and base are both superb. I’m just sorry I didn’t buy some earlier.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    they are ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i dont like that you need to have the case with you if they disconnect

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Disappointing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constant glitches. Sound was just ok. Disconnected every time my workout timer went off. Left earbud stopped working just after the return date.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound for working out! Really like the color too.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Typical Beats sound quality

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was skeptical about Beats by Dre brand ear accessories and decided to purchase refurbished ones instead at a lower cost. They get the job done if you want something that'll work on a jog. Sound quality is your typical Beats by Dre quality.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Like working out, these are for you.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After trying a variety of headphones for working out. These have been my favorite. I bought two pairs.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beats

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was afraid to buy these,but I’m glad I did..love the quality of them and the price I pay I couldn’t said no,I love them!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Green beats wireless

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best wireless buds period. Great for working out and holding clear conversations. Works easily with Apple devices.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones for the price last a while. Would buy them again

    I would recommend this to a friend
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