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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 4494 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 190 Showing 3,781-3,800 of 4,494 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Power beats pro

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these, wear to work. Great sound, was very easy to pair with my phone

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beats

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound quality is superb. the comfort level is very good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    2nd pair

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these again because someone liked them too.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    MUST HAVE EARPHONES!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality overall! HIGHLY RECOMMEND IT TO EVERYBODY! SECOND SET I BOUGHT!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great beats

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them they are great works well with iPhone you will love the sound

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Don’t buy refurbished items from Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received these headphones and they were registered to the previous owner. Worse than that, the right headphone works intermittently and I can’t return or exchange them. I’ve only had them for 2 months.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bests

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work really good they have minor things but nothing to bad

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great sound just a bit bulky

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy these headphones and mostly wanted them for runs. I don't use them as a daily gym headphone because a lot of the times I have workout partners and taking them in and out is cumbersome and wearing only 1 makes it look like a weird bulky bluetooth lol

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    value for money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one of best product for kids love a lot once on to use

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    B&B

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent good price I want others No matter the color all good quality

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    3 month lifespan before failing

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buyer beware: Lasted only three months before one of the ear buds went bad. Conveniently 1 week after remaining manufacturers warranty expired from when the original user bought it. Kicker: if you have total tech support that usually gives you the complimentary 2 year protection on your items, geek squad refurbished does not qualify for that. Waste of money, literally. Best Buy: do a better job validating your refurbished items.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    powerbeats

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great! Super easy set-up. Refurbished are a good deal.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful price and a high quality product! I would recommend them.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    no good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i dont recommend these type of beats if you like them disconnecting often and not charging or only one working at a time then they are for you.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad Sucks

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute joke Geek Squad and Best Buy are. Got my item shipped missing ear tips so they tell me go to customer service and exchange for new. I go there and they obviously can’t do that then have the gull to ask me to buy the new headphones. Waste of time and gas all because of Geek Squads incompetence to take 5 seconds and check the package before sending.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Poor sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expect high quality sound but was disappointed. Air pods one - were superb in comparison. I returned them and got the pods pro - couldn’t be happier

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Happy with purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid product. Excellent condition. Would not know it was refurbished.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    impressive quality

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very high quality headphones. Can pair with any device

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought to give as a gift. Sound quality is excellent! Love the color!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy man

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are good headphones thank u.Wish they had user instructions for unit and it’s set up and it’s crazy how expensive they are and how deep to dig for user friendly tips and settings and Cations ..

    I would recommend this to a friend
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