Customer Ratings & Reviews

Sound quality was awful out of the box. No bass, flat, metallic, etc. I played with equalizer settings and did some additional research to see if I could improve the sound quality. I was unable to resolve. Then the right headphone stopped working after a couple of days. Were these even refurbished? Luckily, Best Buy has a great return policy.

I immediately knew I made a mistake buying refurbished when these headphones malfunctioned from the get-go. I expected a like new product, one that was serviced and inspected through some type of quality control by Best Buy. Instead, I have one headphone that barely plays music, and another that is just dead in my ear. Thanks, Best Buy.

Sound tinny. No bass. Won't hold a charge. And not very loud. Not worth the price.

First use and they had issues. Didn’t work properly

The sound quality is meh. The charging case is so big and thick. And now the left earpiece is dead. Totally not worth it.

Sound quality is great, however I’ve only had them for a month at this point and I’m already experiencing issues with one earbud charging/not charging. I come back after thinking they should be fully charged with one earbud completely dead. Will probably end up returning them or just getting something better.

Not bad, don't stay charged very long. Didn't pair up easily, had to try a few times and then follow a different way

Product was damaged during shipping. Customer service never informed me. Didn’t arrive for Christmas. And at the end of the day they said to just place a new order. And the price had already gone up. Horrible experience

Sound like rain broken after 15 mins of using ……….

My ear phones volume wasn’t loud enough, so I returned them.

One of the earphone did not work after repeated attempts to synch..don't buy untested refurbs

Not sure why but I had multiple issues with them from the beginning, issues like the case and headsets never fully charged even after being plugged in overnight, when it did show battery strength it would fluctuate as I tried using the left or right earpieces, when I was able to get them paired with my phone, my phone would freeze, Siri wouldn’t respond, at this point it wasn’t meant to be.

There is absolutely no bass on these beats! It's awful and I've tried everything including downloading the app which was useless to try to change the settings. Nada.

I spent good money for them. I had to return them because the wouldnt sync to my phone.

Loses connection often, can't get ahold of geek squad for help on the matter.

Complete piece of junk! One of the earphones stopped working after 16 days of receipt and BestBuy would do nothing to correct the situation as it was a refurbished item. When we placed the order through the store, they advised we had 30 days for returns. Complete garbage! Stay away from anything refurbished from the Geek Squaf!

Who doesn't like Beats? And they are compact and wireless. I work remotely and take several meetings a day while walking for exercise. These are perfect. Extremely happy with my purchase.

The battery life depleted drastically over time and has connection issues repeatedly. I also noticed that my ears started to itch after repeated use. I’ve cleaned the earbuds out repeatedly but it doesn’t help. I’m assuming it has something to do with the material quality.

They dont work. I can hear but people can't hear me

Package was missing the rubber earbuds pieces. Can't listen without that....