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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4488 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 201 Showing 4,001-4,020 of 4,488 reviews
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Poor sound quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume is horrible even at full blast. Waste if money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Causing Allergic reactions

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have researched them further before purchasing. It is causing clear drainage from my ears and itchiness. I have since found that there are many people on redit that have posted the same issue and have contacted Apple but nothing has been done. I have submitted a complaint to Apple and am waiting on an outcome.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good quality good price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was afraid it wouldn’t work but works well. No instruction booklet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    satisfied customer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these, you can't lose them easily like the air pods and they are really sweat resistence.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pro bets

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my ear buds just wish it come with instructions in the box

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    BUY REFURB WITH GREAT CAUTION

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Missing parts and defective to boot. No way these were Geek tested and passed. Makes you wonder if the Geeks are on the ball or Best Buy will sell anything for money.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Buy them new if you can

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came bent and really disgusting. BestBuy’s refurbish is terrible.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 2 out of 5 stars

    Uncomfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These stay put once you get them on. They’re not easy to slip on and take a fair amount of time to position them. After having them in Swahili, they make your ears sore from wearing them. I’ve returned them for Bose Open Earbuds.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Never going to get a refurbished

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphones had been a great disappointment, had it replaced with a new one

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these, I was using a cheap pair from Amazon and what a waste. Independent from each other, volume is good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beats by Dr. Dre

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Might as well be new, love the color. They come with three different ear inserts and the medium one fit best for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just like new

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would recommend these instead of new. Price is a lot less and it is just the same as getting them new out of the box.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't even send me the right product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely disappointed with BestBuy's service. Firstly, the delivery was pushed back twice. Secondly, by the time the package did come, it was the WRONG thing. It was a pair of SAMSUNG headphones, instead of Beats. It was incredibly upsetting and I will not be purchasing an refurbished items from BestBuy again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Better with Apple

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurb appear as new. These will work great with your Apple devices, iPhone and iPad. Not so much with Android. Charges with Lightning cable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Connection Issues

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had issues 7months later. Apple repaired. Same problem keep happening

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    not happy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not happy with the refurbished product, would not recormmend

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Beats pro

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these beats! The charging is quick and convenient.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Great value. Would buy another similar product.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not working well. the left ear piece keep draining the charge

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not sure

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was full aware of purchasing refurbished ear phone beats by Dr Dre ear phones didn’t come with ear bud tips and the sound goes in and out these are my second pair

    I would recommend this to a friend