Customer Ratings & Reviews

Have to keep register to phone now can’t hear anything on the right ear and hangs up phone calls by itself

Refurbed headphones that has terrible battery life. One head phone dies way faster and they die when not in use. I wouldn’t pay $20 for these. I thought there was longer than a 10 day exchange policy, especially when they were purchased 20 days ago. I only want an exchange. So maybe my experience would be different if purchased outside of Best Buy.

Overpriced considering the feature set. Wasn't impressed, so I returned them.

I've had nothing but problems with this product. First of all they are a huge pain to put on, then you have to deal with syncing issues and disconnects. I am so frustrated with these I could just scream. They lasted almost a year and now they cut out during music. Complete trash, avoid at all costs.

Perfect brand new condition overall sound quality and battery life is amazing and protective charging case is great

The feel around my ear with glasses felt heavy and uncomfortable

I ordered these and unfortunately for me , The charger wire don’t fit in any of the blocks I own. And the charger wire wasn’t wrapped in a plastic bag nor did it have the wire that’s used when it’s packed . It looks like someone took the ORIGINAL wire and put a used one in the packaging . SMFH

I absolutely hated these. They made my ears so sore from wearing after 15 minutes. The quality for sound isn’t that great if you work around a lot of noise...I work in a medical manufacturing plant. I don’t know how the price is so high for these when I can’t justify it. I took them back within a week of purchasing.

I thought I was buying a product that worked. I didn’t use them enough in the first two weeks so I didn’t realize they don’t work. I’m not able to return them. The right one Doesn’t hold a charge for very long. Not really a deal if the product doesn’t work! I wouldn’t recommend refurbished to anyone.

I liked them very much...when both earphones worked. For the price, I think it is reasonable to expect the set to work longer. I’ve used them less than half a dozen times. I’m a 49 year old type A personality so I’ve not misused or abused the earphones in any way. My set is refurbished, but even so... hugely disappointed

To start with, The charging case is huge. It took a while for me to connect them and I could never get them to fit into my ears properly. And they would not stay connect. I'm not sure if this is due to them being refurbished or the fact that I have an Android instead of an iPhone.

These worked for about 6 months, then they couldn't hold a charge. Never could fix them, I tried updating them, updating the app, resetting them and I followed all the advise I found online. Noone repairs them either, so they are totally useless now.

These refurbished ones worked good for like 3 days and then they started completely messing up, just save yourself the time and buy the full price ones, maybe wait for a sell on the brand new ones rather than wasting time on these.

I would love a refund. Stop working when they want to.

Stopped working after one month and a half. Of course, now I’m out of the return period. Never buying from Best Buy again. One headphone will fully charge and the right one will now. This is ridiculous.don’t buy from Best Buy.

Got these refurbished at first. Thankfully I opened before I left the store. They were not even cleaned. Covered in some sort of crust/ear wax and the case looked like it had been thrown out of a moving car. Returned for a new pair.

Works great and great sound. Gave them 4 stars only because son said after prolonged use they start to rub the outer ear and were slightly uncomfortable. Other than that these were a great purchase for the price and would buy again

Not worth it looked very old, color was faded, had black old dirts on the volume key and wasn't packed properly. I do not recommend this specific product to anyone. I return this item on the same day i received. I did not even bother to try it.

the ear buds did not work correctly from the start tried to send them back or talk to someone on that return let. stay on there waiting forever and then when someonecomes on you get disconnected. i call myself tried to get a good deal $188.00 gone down the drain.

They continue to die out, one headphone at a time... even though I keep them in the charger! A lot of times, only one headphone works. I have to put them both back in charger and take them out again so they both will work together.