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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4486 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 4,486 reviews
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Excellent buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sound. Excellent Battery Life. Comfortable fit

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds are really nice! I love the sound quality and it’s so much easier to hear someone when on the phone. The battery lasts longer than my airpods did and they fit better too.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I chose to buy the refurbished for a few reasons. 1. I couldn't convince myself that the original price made sense for any product that is so ever changing. 2. They are backed by the geek squad promise so, whatever the issue, I could get it fixed. 3. You can't benefit from all of the features if you're a droid user which, I am. Mine came with three sets of buds. I chose the med for comfort and the case closes with no problem. I have only worn them once and they are much different than my Samsung buds so, there's still some adjusting.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Freedom

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve tried multiple pairs of wireless headphones and these are the first that I’ve felt truly free wearing. They fit better and stay in place, so I’m not constantly worried that I’ll drop one. Sound is good too. Happy with this purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Good but not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When both earnuds are working, they’re awesome. But often, the left is off and the right is on, then I have to put both in the case, sometimes 2-3 times for the lefr to come back on, and it’s inconvenient

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    great refurbished product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have purchased refurbished items from best buy before and these did not disappoint. headphones came in looking brand new, all earbud sizes included, and nothing missing. great deal at 50% off of retail, highly recommend best buy refurbished

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    nice quality, itchy ear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i had wanted to buy these for a while and held off because i have airpods, but i decided to go ahead and get them anyways. overall i would say theyre great headphones, but oftentimes when i leave them in for a while my ears with start itching due to the silicone buds, which doesnt happen to me with my airpods. because of this, ive opted to use airpods for casual, everyday use and the powerbeats for when im in the gym, as ive noticed the powerbeats have an extremely minimal change of falling out and they feel more secure than running with airpods in

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    2nd pair Certified now Beats

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second and last pair of Beats that I will purchase. I decided to go with the certified this time which is cheaper and hopefully updated and improved from the original which I am having trouble with and have to get repaired now. But because I purchased the Apple warranty instead of the Best Buy warranty I have to send the first pair off for repair. From what I hear it's no telling how long they will be out for repair. I bought the second pair with part of my BB rewards and I also need them for the gym and they are comfortable for my tiny ears. So fingers crossed my first pair doesn't take weeks or months for repair. The issue I have is they sometimes disconnect and also the left ear goes out at times.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    So so..

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had my eyes on these Beats by Dr Dre as my AirPod’s kept falling out of my ears. Well these have joined the club as they hurt my ears if worn for long periods of time. However they keep the charge for long. The sound is perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    These are the BEST headphones I've owned.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great everything, they could be a little louder but when they're on I can't even tell I'm wearing them. All i know is i prefer these over airpods anyway. Love love love them and bought referbished and can't even tell. Didn't come original box but ooh well. Overall def satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my boyfriend. He works at a golf course and says they stay on his ears all day. He mentioned that the sound is good. I did hear him say once that if he wears them for awhile without breaks, they do hurt his ears a little.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit

    Rated 5 out of 5 stars

    Excellent product!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily to connect to devices. Very durable product and stay place in your ear. Great product!!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great Wireless Earphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Beats by Dr. Dre are a perfect option for active users. The over the ears design and multiple sizes make for the right fit and function. The sound is very good and the control options work well for me. I have had trouble keeping standard earbuds in and finding a comfortable fit for longer active wear. I recommend these highly. Because these are Geek Squad Certified Refurbished, they are also an excellent value.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came looking like brand new. Came in original packaging with even the stickers in the box still. Only reason they don’t get 5 stars is they take some adjusting to fit comfortably but they sound good.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great ear buds!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit the ears great and sound amazing! Would recommend highly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Beats Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound great and came in very good condition. The bass sound is average.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Small put powerful

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, comfortable, and stay out when riding my bike.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Finally found the right ones!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The comfort, the sound , the quality all live to the hype. There are best earphones I have ever owned. I would never know they were refurbished, everything looked brand new. I run about six miles every morning and there is no movement with these and they sync up so well with my iPhone. I had the Beats pro3 before and these are SO much better. Invest the money in these they are definitely worth it, enjoy!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit

    Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the most comfortable headphones I’ve ever had. I wear them when I’m at the gym and they stay put. Definitely recommend. Had AirPods prior to this so these are an upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Refurbished isn’t always bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase these refurbished earbuds the price was spot on cheep there so reliable great sound I use them on a daily battery life is great having no issues highly recommend

    I would recommend this to a friend