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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4488 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 223 Showing 4,441-4,460 of 4,488 reviews
  • Rated 5 out of 5 stars

    Awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great and look great too. Price was on point

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them, will repurchase if I need to. Great value.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Uuuuuh

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hurts my ears to be honest I would and would not make much of an effort to recommend to anybody.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice but I expected a lot about beats earbuds. Used and black box had a little damage

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Awesome When Working

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When they’re charged they’re great headphones when active, but way too many times I’ll leave the headphones in their case on a charger overnight and the next morning one of the headphones will be at 0%.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Beats by Dre

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast shipping and a excellent product I would definitely recommend

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Unsatisfied

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got them in and the right ear piece didn’t work had to return at first I was told they would send me a new pair and I could send the non working pair in waited on that for a lil bit the ask a store they said that order had been canceled and I’d have to do it throstorgh glad I checked was very good deal

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Mediocre

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went into these thinking they were going to be the best earbuds I've ever owned especially for the price. But there is virtually no base at all in the sound is okay. I bought them for my trip to Vegas and I did use them on the airplane and during my trip. They're just your typical earbuds nothing special other than they are very expensive for what you get.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Beats

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked like new will definitely look into refurbished items more

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Missing Item

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ear tips was not included with shipment. Called support and the first 3 representatives were unhelpful. 2 of them provided me with a Medicare number. Called again, asked for a manager and was transferred to another department. Asked to speak with a manager and was told no and transferred to another department. Asked to speak with a manager again and was never transferred. Rep. say’s ear tips aren’t included but website says they are supposed to be. GO IN PERSON FOR PURCHASES. NEVER ONLINE. All 7 reps spoke broken English and barely understood what I was saying. Issue wasn’t resolved.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Refurbished but doesn’t work!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give zero stars if possible. Product does not work. Won’t stay connected. Turns volume up without me doing anything. I did purchase refurbished but expected them to work. Will be returning.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    CEO

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great. They paired perfect with my iPhone 12 Pro Max

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 1 out of 5 stars

    By The Way....

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite the abundance of positive reviews, these over-the-year buds are terrible, although they will fit right for most people. I originally bought in the Apple Store and promptly returned them there. Even the Apple rep commented on customers returning. IMHO, you would be better off buying one of the $20-$30 legal knockoffs on A#$#@oN. Stay away.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came like it was new and worked great. The sound range is very wide

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Since they are refurbished that they would’ve been

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things are no good sounds is bad I can’t believe it they are having connection problems I have to restart them more than usual I jus haven’t had time to return you would think Since they are refurbished that they would’ve been tested and we’re good that is not the case

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    No for me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not loud enough and starts to hurt after awhile. And it seems like the charge doesn't last long.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Beat headphones on the market?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Accidentally ran these through the washer. They still work fine. No other hearphones would survive that.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Lacks sound quality you'd want from so much money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little disappointed considering they're $200, the sound quality is just sub par. Wind noise is pretty terrible as well considering they're marketed as "active". Sticking with my $100 Pixel buds that work and feel far better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Essentially dead/broken on arrival

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Opened these refurbished powerbeats, charged them, and use them once - only never to be functional ever again. After that one time, they never charged, never paired again, never showed a white light, and were subsequently returned. Despite being refurbished by Geek Squad, they refused to even touch the box or give me tips without coughing up $40 (which I refused to do). Apple couldn't offer any solutions, nor did any of my self Googling troubleshooting. My suggestion: don't buy refurbished. They will be such a waste of your time and energy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Earduds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is huge. The Beats App plus many features don't work with android devices, which was not clear from the Best Buy product info. Could not pair with, nor find with my own phone. Only paired with hubby's, and by the time we realized he wouldn't need them, it was to late to return. BustBuy wins again.

    No, I would not recommend this to a friend