Customer Ratings & Reviews

They work great and look great too. Price was on point

Love them, will repurchase if I need to. Great value.

Hurts my ears to be honest I would and would not make much of an effort to recommend to anybody.

Nice but I expected a lot about beats earbuds. Used and black box had a little damage

When they’re charged they’re great headphones when active, but way too many times I’ll leave the headphones in their case on a charger overnight and the next morning one of the headphones will be at 0%.

Fast shipping and a excellent product I would definitely recommend

Got them in and the right ear piece didn’t work had to return at first I was told they would send me a new pair and I could send the non working pair in waited on that for a lil bit the ask a store they said that order had been canceled and I’d have to do it throstorgh glad I checked was very good deal

I went into these thinking they were going to be the best earbuds I've ever owned especially for the price. But there is virtually no base at all in the sound is okay. I bought them for my trip to Vegas and I did use them on the airplane and during my trip. They're just your typical earbuds nothing special other than they are very expensive for what you get.

Worked like new will definitely look into refurbished items more

Ear tips was not included with shipment. Called support and the first 3 representatives were unhelpful. 2 of them provided me with a Medicare number. Called again, asked for a manager and was transferred to another department. Asked to speak with a manager and was told no and transferred to another department. Asked to speak with a manager again and was never transferred. Rep. say’s ear tips aren’t included but website says they are supposed to be. GO IN PERSON FOR PURCHASES. NEVER ONLINE. All 7 reps spoke broken English and barely understood what I was saying. Issue wasn’t resolved.

I would give zero stars if possible. Product does not work. Won’t stay connected. Turns volume up without me doing anything. I did purchase refurbished but expected them to work. Will be returning.

Work great. They paired perfect with my iPhone 12 Pro Max

Despite the abundance of positive reviews, these over-the-year buds are terrible, although they will fit right for most people. I originally bought in the Apple Store and promptly returned them there. Even the Apple rep commented on customers returning. IMHO, you would be better off buying one of the $20-$30 legal knockoffs on A#$#@oN. Stay away.

Came like it was new and worked great. The sound range is very wide

These things are no good sounds is bad I can’t believe it they are having connection problems I have to restart them more than usual I jus haven’t had time to return you would think Since they are refurbished that they would’ve been tested and we’re good that is not the case

Not loud enough and starts to hurt after awhile. And it seems like the charge doesn't last long.

Accidentally ran these through the washer. They still work fine. No other hearphones would survive that.

Little disappointed considering they're $200, the sound quality is just sub par. Wind noise is pretty terrible as well considering they're marketed as "active". Sticking with my $100 Pixel buds that work and feel far better.

Opened these refurbished powerbeats, charged them, and use them once - only never to be functional ever again. After that one time, they never charged, never paired again, never showed a white light, and were subsequently returned. Despite being refurbished by Geek Squad, they refused to even touch the box or give me tips without coughing up $40 (which I refused to do). Apple couldn't offer any solutions, nor did any of my self Googling troubleshooting. My suggestion: don't buy refurbished. They will be such a waste of your time and energy.

Case is huge. The Beats App plus many features don't work with android devices, which was not clear from the Best Buy product info. Could not pair with, nor find with my own phone. Only paired with hubby's, and by the time we realized he wouldn't need them, it was to late to return. BustBuy wins again.