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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4488 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 224 Showing 4,461-4,480 of 4,488 reviews
  • Rated 3 out of 5 stars

    Great at 1st not so much lately

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great at 1st but my left one just stopped working!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend these for any activity. The sound quality is amazing.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poorly refurbished

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    like the product, but disappointed in the refurbishing efforts. First pair would not stay charged; swap them for a second pair. Left earpiece in the second pair did not work properly. Gave up and returned them.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Track order

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I changed my address but I also wanted too track item.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 2 out of 5 stars

    Connecting is great , fitting and charging are ter

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Powerbeats are ok, I also have the jabra 75t those are great besides the falling out of my ear . These on the other hand never fall out of my ear but they do not have noise canceling and after an hour of wearing my ears become sore to the point I have to take them out . Also you have to alway check and recheck that each bud is sitting in the charging dock correctly again comparing to Jabra 75t I wouldn’t use these as much. I’d rather just wrap a hat around my head and stay with the Jabras .

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only used these for the most 10 times and the rughr ear bud keeps disconnecting for this much should be better quality

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy refurbished product from best buy.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible. The mic was dysfunctional but was not noticed until a few days after the 14 day return period. (I do not use these on the phone much) BB would not stand behind their "refurbishment" Wasted $140

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    No refurbishment

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only one earbud had sound. Poor connecting to device.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Those earphones which I buy doesn’t work properly to hear them the volume was to low poor Quality

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't be cheap, buy the real thing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these refurbished thinking I was gonna save some money and they ended up not working like 4-5 days after I bought them. I had to return them and buy the real pair. these are like fake knock offs, the dude at the register even said they were different model numbers when he made the exchange.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    WASTE OF MONEY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them in December 2023 and they malfunctioned in April and I could not return them. Do not waste your money on the refurbed beats.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Missing products in the package

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I received the headphones they had no charger in the box, and no ear buds. I’ll have to return them since they are completely useless if they don’t have any charger. The box was damaged and the product had nothing that was advertised online.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dirty earpods

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hade to clean them! They were dirty and had ear wax in the ear pods. The left pod was charged fully but drained after 30 mins. I wouldn’t not buy them again. I returned them for a full refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Sound Quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow.... Did not expect that. I thought I was buying myself an upgrade from my JBL earbuds. Not so much..... Sound quality is horrible with these..... weak and tinny

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great ear fit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit awesome noise canceling,they don’t fall out favorite ear pods now

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Missing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havent received any of my items yet. Been almost a month and still no word from anybody

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute junk failed 1 day after able to return to store . Will not charge or connect . Was able to return till 16th and on the 17th they failed .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    upset

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was missing items in the box they came use didnt want too try them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    All wrong

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Something feels really off about them, as if they feel like knock offs...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Would not recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not hold a charge died within 45 mins to hour.

    No, I would not recommend this to a friend