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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4488 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 225 Showing 4,481-4,488 of 4,488 reviews
  • Rated 1 out of 5 stars

    Did not work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case only charged one headphone at a time for some reason my left earpiece was not charged. It happen multiple times but unfortunately I did not return them with in the return policy. Now I'm stuck with these that I dont trust.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Don’t buy go elsewhere

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally can’t go past the 3 point line before the headphones start disconnecting! Worst purchase I ever made!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of time and money!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the refurbished because I thought best buy would be a good deal. These are not refurbished!! They came dirty. After cleaning them myself i discovered that the left earphone is completely shot. Its unfortunate and i will be returning these tomorrow and buying new ones. I shouldve known it was too good to be true.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Belongs at the Dollar Store

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is awful, unless you miss the old headphone sound from vintage cassette/CD players.. comfort was also bad, my ears were sore within 30mins. Also, the sound stopped working after the 4th use in the L piece. Tried everything that was suggested online.. returned.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Left bud no longer works!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for total of $150+ dollars 5 months ago and the left bud is no longer working. Not sure if it's Beats or just Best Buy. Sure these are cheaper because they are refurbished, but hey, there goes 150 dollars!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No ear tips

    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super excited they came in really fast, just were missing the ear tips so I am still unable to use them. I am having to order new ear tips on top of buying the beats headphones which was a bit confusing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bull Crap

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had them for 3 months and they stop pairing. I bought another pair and it did the same thing. Bull Crap

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Just buy new

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn't pair at all with my phone! Had to return and realized I need to just purchase new.

    No, I would not recommend this to a friend