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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4486 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 4,486 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great wireless beats

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just an overall great pair of earphones. No glitches, can seamlessly listen to music and switch to phone calls easily. I like the no wires, gives freedom. No issues, i would recommend to others

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best of the best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted an earphone that was not going to fall off my ears, sound great and be comfortable. These are top notch. Amazing sound quality verses other earphones I’ve tried that were cheaper. These are a bit expensive but worth it if you want awesome sound quality, especially with listening to music. Also, the refurbished earphones that I received are like new with no wear whatsoever.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Powerbeats Pro

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great and the battery lasts a long time. I'm just taking down a star because the item wasn't cleaned before shipping and I didn't qualify for a price adjustment a few days later when it went down in price.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Beats Powerbeats Pro

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These blew me away! I am able to remove the earphones and It automatically pauses my music playing on the iPhone. When I insert the headphone back into my ear the song picks up right where it left off. Great sound quality and the case charges the head phones. So after listening to music if the earphone does put it in the case and in several minutes it will be fully charged again.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best workout headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great comfort, sound, ease of use, and battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Excelent Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched from a pair of in ear Samsung's that sounded great but wanted to fall out of my ear during any strenuous exercise. Bought the Beats because of the over ear design. Couldn't be happier. Sound is great and they stay put. Even when they slip they only move slightly. They never come off the ear or feel like I could lose one. I would suggest this to anyone that exercises hard.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Nice sound; oversized cse

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good base sound. Long battery life. Very short quick charge.However the carrying case is rather large and bulky. So I recommend to fully charge and leave case in car console or at home. Not practical to be carried in pocket.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Excellent sound quality. Great for running

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great for running or active-movement sports and exercise. I love the ear-wrap clips as they hold the ear phones well while running. Sound quality is very good. I use them nearly daily.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Good for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really easy to use, great sound quality. Only issue I had is that it sometimes only connects one earpiece and so you just have to put them back in the case and take them out again just as a quick reset. All in all great product for the price.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    No charging cable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just received the refurbished power beat pros. First let me say that I realize they are refurbished. I had no expectations of a brand new product. They arrived in a plain white box that’s been taped up. The ear phones are in the charging case and that is literally all that’s in the box. No charging cable and no silicone ear pieces. According to the specifications, these both should have been included. These are completely dead so I can’t even see if they work until I get this type of cable. After 15 minutes with support, I’m told my options are to return to the store for a refund or I can ship it back to them for a refund. According to the website, they are not in stock at my local store. Wont be getting anything refurbished from Best Buy again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Fit

    Rated 5 out of 5 stars

    Great for the Gym.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice - Comfortable - Plenty of Volume - Secure on the ear - Long Battery Life.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Sound quality

    Rated 5 out of 5 stars

    Great Headphones, Easy to Use

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and bass. Amazing pairing with all apple products since it has the W1 Headphone chip. Built well, and i like the buttons on each headphone for volume and playback controls. Sometimes the ear hook gets irritating, but after a while. For a refurbished product, it was in perfect condition and i didn't notice any signs of wear at all.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and comfortable to wear for a long time

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Better than expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice bass, fit great... hate to admit it but... better than my AirPod pros

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    AAA+++

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy using these Beats Pro. Pros - small, great sound and securely stays in your ear because of the loop design. Cons - large case; I love them and currently looking to get another due to my dog chewing my left one ughhh, but you'll love the sound, comfort especially for those that work out as they stay in your ear...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were nice, I had them for a few years but unfortunately I ended up losing them, what I like the most is the wrap around the ear, they don’t fall off or slide around, good sound quality

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Best sounding buds!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still the best sounding buds on the market if you don't mind the size. It never falls off even during active exercise. If you like bass, there are no other buds out there that can produce more. Also insane battery life - 9 hrs!!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Great for conference calls.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for phone calls and working out because they dont fall out. Music is better with the buds or regular beats headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent i have tried other audio systems these are the best sound quality Excellent they are comfortable to wear and battery life is all of 15 hours on a single charge

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great sound!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had Apple airpods for several years and I decided to give the Beats by Dr. Dre Powerbeats Pro Totally Wireless a try simply because I appreciated the design that allows the earphones to stay secured in my ear. The Powerbeats Pro did not disappoint! The sound quality is amazing and couple that with the 9 hour battery life, and you can’t go wrong with this purchase.

    I would recommend this to a friend