Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 4486 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 4,486 reviews
  • Pros mentioned:
    Condition, Sound quality

    Rated 5 out of 5 stars

    REFURB- Not bad at all

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad at all for being refurbished. The sound is good and the BT connects automatically to my phone as soon as I turn them on.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I love these earbuds

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these. The sound is amazing and you can’t even tell they were a refurb!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Better than AirPods.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stay in ears while running. Great sound without distortion. Like these better than AirPods.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good headset perfect for sports

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is good, could be excellent if the fit is perfect. The refurbished headset is like new. If anyone is planning to use the headset for sports one will be happy with the purchase. This headset will light and helps to reduce the occlusion effect.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love this purchase!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super pleased with my Beats - Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones - Black purchase. The sound quality and device quality are as if they were brand new!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! It has no issues since I have bought it and for the price cannot be beat. All while being more sustainable and affordable . Shoutout to Best Buy :)

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great sound and fit!

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves these! I purchasrd them for his birthday. He is a driver and he can't work without these earphones. We have small ear canals and these do not slip out. I plan to purchase a set for myself!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought these refurbished, and they work great for the most part, except that one of the headphones does not always charge fully. It could be that I don't place it in properly. It magnetically snaps in place when you insert them...I guess they just need an extra little nudge to make sure they are seated properly to charge.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great sound

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the sound quality and great for the gym . My other ear buds fell off my ears each time I began to sweat. Not anymore.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Only earphones that stay in.

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used this and the AirPods pro and even with the silicone ear tip the AirPods pro still don't stay in my ear like these Powerbeats pro do so this is still my choice for sports usage. I think they're a great buy for those that can't get AirPods to stay in their ears.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    ErkieFoo

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bluetooth connects immediately to my iPhone tells me battery life shows me it’s connected and the sound is decent

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beats Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality headphones, perfect to hear music while working out, have them while working, perfect for handsfree while on a phone call too.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Best purchase

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase this and works amazing. Fits good and can be active without earphone coming off

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy for the price

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the exception of the packaging, never would’ve guessed these were a refurbished pair. The sounds great & functionality has been excellent so far. I’ve only had these a couple weeks & don’t use them a ton. My 1st experience with Beats a few years ago was terrible & I went thru a # of warranty exchanges…mainly caused by sweat/moisture during long, hot runs. Hoping these are more resistant to sweat/moisture issues. For the price tho, a decent deal overall.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit

    Rated 5 out of 5 stars

    The best headphones on the market

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite headphones ever! They have really good battery life and they never fall out!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great when they both worked

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great. Easy to connect to my apple devices. Overall good. Just bummed at about a year and a half, the right one stopped working. Did all the things recommended online and still nothing. What can I say, I did buy refurbished.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently got into running and while I was researching earbuds I found these refurbished ones, I am so glad I got these as an option I read that people said they didn't fit very well and I would say to them just experiment with different tip sizes, for example I have the large one in my right ear but the medium one on my left.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product with good sound but occasionally difficult to use function buttons.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My go to

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My go to for wireless earbuds for those of you who are physically active. The Powerbeats Pro have great sound quality and will stay on your ears securely.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Humble beginnings

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound was clear the reception according to people on the other end was easy to hear. Thumbs up my concern was these were an open box item, and nobody could tell me what the warranty was that was not good.

    I would recommend this to a friend