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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4486 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 4,486 reviews
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Love my Beats!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item! No issues with it being refurbished at all! Love that they wrap around my ears. Regular earbuds always fall out for me.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Back for the 2nd time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second time buying refurbished Powerbeats pro. Got a set for both my parents now and they look almost brand new with no issues. If anything does arise though I will update the review but I don’t think I will. If you have any doubts about buying refurb dont worry

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beats

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of headphones but them to workout no complaints

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Refurbished Beats Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of my refurbished Beats is Outstanding! Everything came included in the packaging as though they were brand new!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Earbuds

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great deal i would recomend this wireless earbuds they dont fall out easy

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Superb headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these and was a little wary given some of the reviews, but they are great! The normal quality you would expect from Beats but at about 1/2 the price. I love them. Other reviewers have said to try all the ear pieces and I completely agree. You need to find exactly the right fit for you.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good pair of earbuds it was the wrong color but it works great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Refurbished but just like new.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished but just like new. Use the Beats for gym and for walks outside with my dog. Great sound quality.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Irritated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these powerbeats refurbished back in April 2025. They worked great until now, its July. 2025. The right one makes a buzzing sound and the left one will not connect. I get that they are not brand new but my expectation is that they would last longer than 3 months.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Love!!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones!!!! Great condition! Also have positive experiences!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Comfortable With Great Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loving these. Early in the morning, I can listen to my shows in any room of the house without disturbing anyone. They’re comfortable and stay put in the ear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m in love with these .. I wouldn’t go to no other plugs to save my life

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about the Beats, except I sometimes have trouble, getting them to stay on my ears. Overall, good quality, speakers are great... I would definitely recommend..

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Love these

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the refurbished ones and they look and work just like brand new ones I'll be buying another pair for my kid for his bday

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Best I've tried

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm obsessed with these earphones! Other brands always fell out of my ears and these stay put and are so comfortable. Talking on the phone hands free is a game changer.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Good sound once adjusted properly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work well with Apple products - with good sound quality when adjusted to fit properly.. Make sure to adjust the fit and try out the different earpieces to find the richest sounds - otherwise everything will sound flat. It's also easy to put them back in the case without them making a good charging connection so you must make sure they are seated well after you return them to the case.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Best and Most Comfortable !!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earphones are the total BUSINESS !!! I would recommend these to anyone for all around from being at home, to working out in the gym. Fits well to me better the earpods. With those have the tendency to slip or irritate your ear. With these pods, your guaranteed your money.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Cant get a secure fit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im finding that this may be a limitation of in-ear headphones in general, but I cannot get this to fit with a good seal. Perhaps it's my ear shape, because no brand seems to fit me well. This is most noticeable in the sound quality, as it is drastically different, and better, when i press them in slightly to my ear. Hard to explain, but i can tell how they were designed to sound is not how I get to experience them normally. Also, the call quality is terrible. And I have lots of connection issues with bluetooth.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Not as loud as my Beats Buds but. . . . .

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume is not loud enough. Had some Beats earbuds that were louder than these. But they work

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    AS GOOD AS NEW

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased refurbished Powerbeat Pros, and they work as if I bought them brand new. Nothing was missing in the box. I have small ears, and I like how they hook on to my ears and stay in place when I work out. The mic is not the greatest for phone calls, but I don't take phone calls when I am working out, so it was not a dealbreaker for me. I got them for half the price of new, so I definitely feel as if I got my money's worth. Since Apple purchased Beats By Dre, they probably work best with Apple products.

    I would recommend this to a friend