Explore the latest Back to School techShop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 4496 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 191 Showing 3,801-3,820 of 4,496 reviews
  • Rated 1 out of 5 stars

    Disheartened

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished ones came on Saturday. Tried to connect them. They left one connected, right one showed “0” charge. Wouldn’t charge at all. Tried reset procedure. Afterwards neither would charge nor show. Wouldn’t pair anymore. Sunday tried to see if firm was updated, it says it was but still wouldn’t show neither. Monday morning brought to best buy Geek squad. They don’t work on them. How is it Geek Squad certified refurbished if they don’t work on them? Said the serial number on box didn’t match the buds. Eventually gave me refund for the nonfunctional ones. Long story short, still ended up paying $250 for a new pair. Think that was the plan in the first place. No more Best Buy certified refurbished for me.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Happy man

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are good headphones thank u.Wish they had user instructions for unit and it’s set up and it’s crazy how expensive they are and how deep to dig for user friendly tips and settings and Cations ..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my daughter and she absolutely loves them. Very light weight.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad Sucks

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute joke Geek Squad and Best Buy are. Got my item shipped missing ear tips so they tell me go to customer service and exchange for new. I go there and they obviously can’t do that then have the gull to ask me to buy the new headphones. Waste of time and gas all because of Geek Squads incompetence to take 5 seconds and check the package before sending.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love beats. The best Bluetooth headphones ever. Color is cool

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones. Great quality and sound. The moss color looks great as well

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Headphones

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphone. Long battery life. Easy charging.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I prefer these over AirPod

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer these over AirPod, I lost them and brought AirPod Pros now.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dissatisfied

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left ear wouldn't charge never had a chance to use them.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beat me up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    And the beat goes on and on by Dre, Solid earbuds and great sound.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Two steps back

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to be a fan, but they lost my understanding at this point. I don't like the fit on my ears and why such a big charging case ? Other than that, of course no complaints on the bass!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Powerbeats pro

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones love them has a great impact on music

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    No good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t work right cuts in and out and disconnect not happy with it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better than AirPods

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them works great! Very nice headphones with sleek look.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Powerbeats pro

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    II love my new Powerbeats pros, they’re in excellent condition.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Must buy

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love! I use for cycling. They stay in my ear and the sound is great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love them

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been waiting for a pair of headphones like these definitely not disappointed.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not worth it!!!!!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good a first but after a few minutes it disconnects from bluetooth and it gets annoying after a while so I don't recommend getting refurbished.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Flawless

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Flawless. Best purchase I have made in a while. Awesome sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Works great!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality ear pieces! I really like the clarity! Go buy them now!!

    I would recommend this to a friend
Sponsored