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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 4496 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 213 Showing 4,241-4,260 of 4,496 reviews
  • Rated 1 out of 5 stars

    Faulty mic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microphone on the left earphone does not work.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    If you can get a refurbished pair, go for it.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was always an AirPods guy. I tried these out because I got a good deal on a refurbished pair. I did return them though. I don't enjoy the bulking ring of an earphone on my ear. The carrying/charging case is too big in my opinion. Performance wise, though, they're pretty good.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    One woks the other ones not any more

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it in the beginning of May. Now one works the other oneis notl

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Power beats pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know they’re refurbished, but the sound quality is poor

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received these with one of the earbuds not working.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great. Aren’t the most comfortable for long wear

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My headphones would not charge, and therefore did not work properly.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Meehhh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably returning not much bass at all. Trying Bose next.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    RIGHT earbud stopped working.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right earbud stopped working. After 6 months left charges fine.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones worked great for 3 months now the left ear dont work

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dissapointed with this product loses blooth connection all the time

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Powerbeats Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left earphone stoppedworking 40 days after purchasing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Where my order

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered on August 6 still havent received!!!!!!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I should’ve bought these brand new I’m getting a L

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should’ve bought these brand new I’m getting a lot of static

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these instead of AirPods due to them constantly slipping out of my ears. These have good bass, good sound, and I can’t even feel them in my ears. Great earbuds for working out too

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    They isn’t any good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They isn’t any good at all they want keep a charge at all

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good headphone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphone, some problems with the charge case

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to wait and give an honest review on these. I have had them for about 2 months and one of them just stopped working. I hadn’t used them every day, just occasionally to workout and relax. Never brought them around water, they were always kept up. So I recommend you either buy the new ones or don’t purchase these at all from Best Buy. You’d be better off going to another store that’ll allow you to return them or have a longer period for you to do so. I’ve passed my return date, so my money went to waste. Decide wisely. Y’all have a nice day!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These shocked my ear by the charging port, had to return

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working after 4 months.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was good for 4 months and then dead. Junk quality.

    No, I would not recommend this to a friend
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