Customer Ratings & Reviews

Sounds like crap, definitely not worth the price..

The quality of sound on these was not good at all!

This product arrived with the wrong charging cable.

The headphones arrived in a filthy charging case, plus there was a human hair sticking out of the rubber on one of the headphones. The headphones work fine...but that’s not the point

These didn’t work right out of the package. I tried to return them to the nearest store location but they wouldn’t accept them because it was an online refurbished purchase. I ended up buying a new pair at the store, but I had to contact customer service online to get a return label to print. I have to box it and then take it to a UPS drop off location. Save your time and just buy new.

I don't recommend that you get refurbished ones they don't have any kind of warranty and after about 3 months of once a week use they wouldn't charge any more unless you held them on the case connector and then they will charge and last for about 2 hours of use!!! Just because of the brand i thought that i would be impressed but buying refurbished i won't do ever again!!!!!

Get pair of headphones when both sides are working. Left side lose entire battery load in 15 mins after pulling off full charge. Will not by these certified ever again.

There’s a lot of static in the big earbuds, I don’t get loud, there’s no base, first time I have a lottery fobished product I don’t think I’ll let her do it again.

geek squad recertification must not include the ability to pair them with anything! Im stuck with them and can't return until the stores reopen!

Mine came missing the charging cable and mismatched earbud options. Of course the size I needed only came with one of them. Then pairing was a nightmare. They never paired with my iPad or iPhone. I would get sound for about half a second and then it would cut out. They did pair with my Android Tablet and PC just fine, though. The sound wasn't very impressive at all. I figure that was another defect. Since other Beats I have had were really good. I'd avoid these refurbs. I sent mine back to Best Buy.

Stays on my ears, unlike ear buds. Good sound. Nice mic quality. Hold a good charge. Even refurbished, they are expensive. The set I bought was like brand new. They were tricky to connect to my Samsung. There's a button to press to help them connect, but since then they're awesome.

I love these so much! I have a pair of solo beats wireless on ear headphones, and I love them also, but for some reason they weren't comfortable to wear while I was working out. I sweat a lot (no the most hygienic) & they just felt heavy while working out. So after really thinking about it, I decided to purchase these. I loved the price, because full price is insane & I love a deal. As far as them being refurbished goes, I honestly can't tell that they are refurbished. They came in the original box with all original items. The case they came in was perfect. And the earphones themselves weren't scratched or scuffed, perfect as well. Sound quality is great and they really do stay on your ears very good, if you are running these are awesome and exactly what you need. As a whole these were a great purchase and if you are wanting to save some money get the refurbished ones! Thanks Best Buy!

one of the earpieces did not charge - could not find a working pair locally

The sound quality is very poor and they are very uncomfortable to use for long periods of time. They are not worth the high price tag.

Not what I expected, sound is not loud it’s very minimal, and they disconnect when they want

One ear never charges correctly. Didnt catch the problem until it was to late to return.

Battery life, and sound quality is absolutely perfect. The earphones hold perfectly in place even during HIIT, and the sweat resistant makes it better than apple AirPods. The charging case is indeed a bit bulky, but doesn't marginalize the value of this earphones. yes, it is pricey, and could have been $50 less, but its beats! Update: After 10 days of usage, so far the product has lived upto the standards. Fit is snug. I've been running, and training in the 90 degree Fahrenheit sun in Louisiana, no smell and issues due to sweat whatsoever. The phone call quality is still impeccable and helps reduce sound. batter life went on for unto 7 days with 90 minutes of usage everyday.

If you misplace these headphones or someone takes them Apple is unable to track them through the find my app. The beats website clearly states that if you have the serial number you can call Apple support and track your beats. This is false information as they cannot track a refurbished item. Spend the extra money for an original new beats product.

Not able to complete charging, Not able to connect.. totally broken...

Uncomfortable, can’t understand why people love these things. Sound is great though.