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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 4484 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 4,484 reviews
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great alternative to AirPods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things are great. They are lightweight they sound great and don’t interfere with my glasses. They also stay put in my ear canal with two piece ear tip. I liked the ear tips so much I bought them for my AirPods Pro and now they stay in my ear canal as well. I use these for gym and exercise

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nooice !!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Needed something that wouldnt fall when i go for my runs or workout. Sound quality is great , would have been perfect if it had active noise cancelling feature.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Running earbuds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was trying to find a pair of earbuds for when i run. These stay in your ear since it has the hook. The only thing is the sound sometimes could be better with the volume.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for workouts.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for workouts and sound quality is crisp with good base.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Buyers Beware!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I received these earphones you can clearly tell that they had been used by someone prior. It came in missing a few things, eartips, stickers, warranty claim, manual book, etc. Which to me was no big deal. The earphones sounded great with plenty of bass & are very lightweight. As much as I wanted to keep them, I returned them because the left earphone’s pause/play button would continuously get stuck. Figured I’d bring it in to Geek Squad at Best Buy and they would fix it since it’s still under the 3 month manufacture warranty for a refurbished item. The Geek Squad associate tells me, yea not a problem we can ship it out for you get it fixed & have it back in about 2 weeks but it will cost you $84.95 to ship the item out since you don’t have Apple care. Never in the ad listing was this scenario ever mentioned & I told him are we shipping a car across the country? Long story short I left the earphones right there and got my refund. Best Buy needs to clarify this type of “shipping fee” in their listing before customers make a purchase.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New open box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these as open box but they weren’t even opened. Definitely a great deal. Have had no issues with them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Refurbished but still amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I’m a fan of Beats. I have several pairs. I needed or more so wanted a newer model without breaking the bank. These refurbished beats did the job. Great sound without a big price.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Beats has done it again

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the design and size. Comfortable to wear long periods of time. The sound quality is absolutely amazing

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great for fitness

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit and great sound when working out. They stay in place in your ears.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Dre beats

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these there a perfect sound and a perfect fit

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good Quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall nice for the cost. Satisfied with the quality.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Purchased as a gift: Comfortable & quality sound!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these earbuds as a gift and my friend loves them! They find them comfortable and the sound is terrific!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast delivery, excellent product with nice color. Sounds good and the battery life has been perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great head phones. Great sound. Would purchase again.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Low Sound Quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TLDR: Buy Skull Candy, save money & get better quality. I took a chance on a refurbished pair for the first time and now I wish that I hadn't done that, because now I don't know if they're poor quality because they are refurbished or because that's how they're made. Volume is very low and sounds poor. My older Skull Candy buds had much better sound. I was looking for buds with the ear wrap on them and didn't see very many options. I tried a cheap pair on Amazon and the sound was amazing! For $30 I thought I struck gold. But then they wouldn't charge after only a few weeks. Got them replaced and the 2nd pair burned out too so I gave up. I primarily use these on the elliptical so I'm not going to bother to replace them. If I used them mainly for music or something I would definitely not be keeping them. I downloaded an equalizer app and it helps a little but not a lot.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is very good and the sound is awesome I love the battery life on it

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Dah

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work and sound very good. Love the fact they stay put when walking and exercising.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing love them long battery life favorite

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Beats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earphones. Holds firmly to your ears and offers clear , pure sounds.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were basically brand new. The only indication they weren't brand new was the box had been opened before, but nothing else had been touched. My only complaint is that every once in a while the connection will drop for a split second, but that could be my phone and not the headphones.

    I would recommend this to a friend
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