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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4486 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 4,486 reviews
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Good earphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good earphones for me, where my ear does not fit airpods.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Good buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a pair of geek squad certified before and they worked for about 2 years. So far I have not had any issues with these.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My perfect purchase!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love them. Not a scratch on them!!! Good sound quality!!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    They sound great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my beats nice in my ear so I don’t lose them. Once my son got a hold of them I never got to use it again I love them

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 12 year got these to do his basketball workouts. He was looking for something that would stay on his ear. He loves them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are great and I can say I selected a great product ! They are compatible with my IPhone and the sound is perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Shouldn't have been worried!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never bought refurbished before, let alone wireless earphones like this, but right before the Pandemic hit I thought I'd give refurbished a try. At almost half off the price of new, I figured if I liked them but they didn't work well I could at least save for new ones if needed. Not knowing what to expect, I was surprised to open the box and discover these were packaged in the official Beats packaging (even still had the sticker inside). The case was only slightly scuffed up but for this much off the manufacturers price, that's fine. They work perfectly. Great sound quality. Love the on ear controls much better than the AirPods these replaced. I think the AirPods win on sound quality but these are very good as well. My only qualm is, I think, a manufacturers problem and not a refurbished problem. If these are even slightly off the charging plates they magnetically lock into one or both might not charge. That's a little disappointing when you want to connect to a Zoom meeting when there are three others going on around you. Again, I think it's a manufacturing issue instead of refurbed, and I just make sure when I click them in that the charging indicator lights up before putting them away.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Why are they so expensive?

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these earphones to replace a set that I sadly lost. I guess they are ok as refurbished, but they came with no instructions at all on charging and use. I was glad that I still had instructions from my first set. Somehow these don't seem as comfortable as my original ones. My husband and I "share" them to listen to audiobooks when we go walking, and they work great for that purpose. I do think they are really overpriced though, and if I lose these I will find a more reasonable replacement.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Suprising

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these refurbished and was quite surprised. Like new with same warranty. Never been a fan of beats cause of the price but they are actually really nice with a quality sound.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Long battery life

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and long battery life only problem I have is that it huts my small ears.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these as the traditional apple ear pods fall out of my ears. The loop fits comfortably behind my ear and I can wear these for hours without any kind of ear fatigue. The sound is great and call clarity is a nice touch.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound and quality!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I debated between the AirPods and the Beats Wireless, and excited to have chosen the Beats Wireless! From the call quality to the sound quality they are definitely living up to the hype! I will definitely continue to recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Very strong durability

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The heads for all work out sleek black colors and other options the case is bulky longer battery life easy to find in you’re travel bag.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 3 out of 5 stars

    Case seams cheep

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the headset is very good, a little big, but stays in your ear, great for working out.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Refurbished

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great new, refurbished just inspect them before buying, Bestbuy does a great job checking used items but no one’s perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Beats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great and I enjoyed it. I used to have AirPod so I rather use something else.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Open Box Deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very pleased with my purchase, I have brought other open box items before and the price is well worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great quality.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, great look. I workout everyday and sweat doesn't affect them. Takes some practice to get on your ears.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Beat

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very great earphone! Had one previously and lasted for over 2years. Had to get another. I will definitely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones blew my mind. They’re noise canceling and very loud. Fits your ear perfectly.

    I would recommend this to a friend