Customer Ratings & Reviews
- Model:
- KF9170SI
- |
- SKU:
- 6350920
Customer reviews
Rating 3.2 out of 5 stars with 21 reviews
(21 customer reviews)Rating by feature
- Value3.1
Rating 3.1 out of 5 stars
- Quality3.3
Rating 3.3 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers are positive about the coffee taste and drip stop feature of the MultiServe 10-Cup Coffee Maker. They appreciate the hot and great-tasting coffee, as well as the convenience of the drip stop. However, some customers have experienced an error code issue after a few months of use.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Coffee quality
Rated 5 out of 5 stars
Exceptional Coffee Maker makes the freshest coffee
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I normally don’t endorse products so the fact that I am for this product speaks volumes for me. OMG! Best coffee maker on the planet by far! I drink coffee every single day and this one doesn’t disappoint. First, there is a learning curve; I did have to read through the instructions several times before I figured it out. Specifically trying to figure out the elevation level; I had to look up how high I am in the mountains so my coffee didn’t burn. Well worth taking time to educate myself! Why? Because the coffee it makes tastes nothing like what I’ve gotten from any other coffee maker I’ve owned. I love love love the drip stop! I’ve hated having a coffee maker that drips onto the heating plate and ends up rusting. The gold standard coffee is divine! Brews coffee that tastes incredibly fresh. I actually get excited every morning just to use this maker and drink that amazing coffee. One of the other amazing aspects of this coffee maker is everything comes apart and will go into the dishwasher! Also, you can go on the Braun website and get any cleaning supplies specifically for it! That makes me so happy! It is super quiet to use and has the smart technology of telling you when you need to clean it; no other maker does that. Well worth every penny!
I would recommend this to a friend - Pros mentioned:Coffee quality
Rated 5 out of 5 stars
Love this coffee maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I reviewed a ton of coffee makers for a couple of months. I have always used Cuisinart but the last couple seemed cheaper and I hated the way water had to be poured in. Braun was one of the only coffee makers who had a removable water reservoir!! Besides this wonderful feature it also offers a stop drip feature which I absolutely love. The feature for single cup is wonderful. I love the decision I made in buying this coffee maker!
I would recommend this to a friendBrand response from Braun Customer Care
Posted .Hi Duckie, we hope you continue to enjoy the coffee-making capability of our Braun MultiServe Coffee Maker. Thank you.
- Pros mentioned:Coffee quality
Rated 5 out of 5 stars
The best auto-drip coffee machine ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This coffee machine by Braun is beyond amazing. It does everything you need from auto-drop machine especially brew one cup of coffee on the go. Every morning is a rush, so when I’m not using Nespresso, I love having quality of good regular coffee. I buy organic coffee and make myself 1 cup often - in this tumbler. Coffee is big deal to me. Coffee is HOT, great tasting and fast. Huge bonus is that I can program, take water reservoir to wash (huge deal), all pieces can be washed, you can stop drip on the rush, you can make hot water etc. It gives you proper measurements spoon. Only 1 big thing of bothersome is that coffee pot neck is so narrow that I cannot even put my tiny hand inside to clean it well. A long brush can fix that issue, but something to improve. Otherwise perfect!!! Keep eye on deals on this one. A must have.
I would recommend this to a friend - Pros mentioned:Coffee quality
Rated 1 out of 5 stars
I never write reviews, but I hate this coffeemaker
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because it was supposed to make great coffee, and it had a timer. Within a month it was saying the clean cycle needed to be run, with the descaler. After that, it kept giving me error codes. I called Braun customer service, and they said there was no fixing the error code, and they'd email me with info to return it. They never emailed. I googled how to fix the error, and you can blow into the water intake with a bubble tea straw and get the air bubbles out so the pressure sensor doesn't run the error. This works sometimes, but the error keeps coming back. This thing is way too expensive to be this frustrating, when I just want a cup of coffee. Don't buy.
No, I would not recommend this to a friend - Pros mentioned:Coffee quality
Rated 5 out of 5 stars
Great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice features and makes a great tasting coffee! Only thing I would change is where the “clean” button is located. It’s too close to the power button and there isn’t a clear way to cancel it. Everything else is fantastic!
I would recommend this to a friend - Cons mentioned:Durability
Rated 1 out of 5 stars
Waste of Money
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 9 months. Cleaned regularly per programmed notification. Problems first started with the led display and finally stopped making coffee.
No, I would not recommend this to a friend - Pros mentioned:Coffee quality
Rated 5 out of 5 stars
Great Coffee Maker
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Braun makes great coffee. I didn't think anything would top my Bunn but this does make better coffee.
I would recommend this to a friendBrand response from Braun Customer Care
Posted .Hello, we hope you continue make great cups of coffee with our Braun MultiServe Coffee Maker. Thank you.
Rated 4 out of 5 stars
Easy to use, less complicated
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality product. Drip stop make easy to use. Settings allows us to make one to six coffees in a brew.
I would recommend this to a friendRated 1 out of 5 stars
Not hot enough
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t heat up the coffee or the water. The hot plate doesn’t stay hot/warm in order to keep the coffee.
No, I would not recommend this to a friend- Pros mentioned:Coffee quality
Rated 5 out of 5 stars
Coffee lover must have!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best coffee maker I’ve ever owned. Makes a great cup!
I would recommend this to a friend - Cons mentioned:Durability
Rated 1 out of 5 stars
Don’t Buy!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash. Didn’t work, straight out of the box. Don’t waste your time or money.
No, I would not recommend this to a friendBrand response from Braun Customer Care
Posted .Hello, we are sorry to hear you are experiencing this issue with your MultiServe Coffee Maker, and to know your unit did not function is very disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to assist you with your unit. Please feel free to give us a call at 1-888-977-3578 Mon - Fri. between the hours of 9:00 am - 8:00 pm est or by reaching us via our contact us tab on our Braun website. Braunhousehold.com Thank you.
Rated 5 out of 5 stars
Great coffee maker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded to this one from a $130 traditional drip coffee maker. The coffee is it makes is really good and its stronger than it was when it was made on the one I had before. I love that it has the drip stop so coffee wont drip onto the keep warm element since that seems to always rust out on my past drip coffee makers.
I would recommend this to a friend- Cons mentioned:Durability
Rated 1 out of 5 stars
Broke after a few months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine until revived error code 21 and couldn’t fix it- returned
No, I would not recommend this to a friendBrand response from Braun Customer Care
Posted .Hello, we are sorry to learn about your experience with your MultiServe Coffee Machine, and to know you received an error code is disappointing. We understand this has caused you to return your unit, however, if we can be of any assistance in finding you a functional unit or another coffee maker suitable for your needs, we will be happy to do so. Please feel free to give us a call at 1-888-977-3578 Mon. - Fri. between the hours of 9:00 am - 8:00 pm est or by visiting our website braunhousehold.com Thank you.
Rated 1 out of 5 stars
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started smoking when plugged in. Filled my house full of smoke.
No, I would not recommend this to a friendBrand response from Braun Customer Care
Posted .Hello, we are very sorry to learn about your experience with your Multiserve Coffee Maker. We recommend this unit be plugged directly into a compatible 120v per the manual instructions. Your safety and satisfaction will always be our top priority, so we would appreciate the opportunity to speak with you personally to better assist you with this. Please feel free to call us at 1-888-977-3578 Mon - Friday between the hours of 9:00 am - 8:00 pm est and one of our friendly associates will be happy to help. Thank you.
Rated 5 out of 5 stars
Great Coffee Maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the option of being able to brew multiple sizes, including a single cup, without having multiple coffee makers.
I would recommend this to a friendRated 5 out of 5 stars
Coffee
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is awsome a great coffee maker it’s easy to run
I would recommend this to a friendBrand response from Braun Customer Care
Posted .Hello, we hope you continue to make delicious coffee with your Braun MultiServe Coffee Maker for many years to come. Thank you.
- Pros mentioned:Coffee quality
Rated 4 out of 5 stars
Makes great coffee but...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this coffee maker two years ago because of the features. I drink decaf but my husband doesn't so I liked being able to make my own cup in the morning. This coffee maker does make a great cup of coffee but there have been a few problems. After three months I noticed the digital clock was missing parts of it's numbers. It's gotten a bit worse since then so the clock isn't easily readable. After six months we noticed the drip stop doesn't always work. Sometimes it will continue to drip. We checked to make sure we have it correctly positioned but it still happens. Lastly, when using a paper filter instead of the included filter basket (we don't like sludge in our coffee left by the basket) the coffee sometimes drips sideways and misses our cup. We've come back to grab our coffee and found a puddle dripping off our counter. We've tried different filter brands and tried reseating the basket but nothing works. We've learned to not leave our coffee brewing unattended. I do enjoy the coffee but I'm just not sure how long this brewer will last.
No, I would not recommend this to a friendBrand response from Braun Customer Care
Posted .Hi Kim, please feel free to give us a call at 1-888-977-3578 Mon. - Fri. between the hours of 9:00 am - 8:00 pm est or by visiting our website braunhousehold.com if you have any questions or concerns regarding your coffee maker. Thank you.
Rated 1 out of 5 stars
DON’T BUY THIS GARBAGE DOESN’t WORK OUT OF THE BOX
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money on this hot garbage! Right out of the box I’m getting an E21 Error code which is caused by an air lock in the pump. Google this error and this machine and you’ll find it is notorious for the is error and you’ll find Braun’ “fix” for it. I spent an hour trying to “fix” this error. How a coffee maker can’t work right out of the box is beyond me. I can tell you this, if the piece of junk can’t work right out of the box, how long is it going to last if it did start work. DONT BUY THIS GARBAGE! Buy a product from a company that takes quality control and sell good products seriously. I can assure you this is the last time Braun will see any of my money!!
No, I would not recommend this to a friend- Pros mentioned:Coffee quality
Rated 5 out of 5 stars
Fabulous Coffee Maker!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely one of the BEST coffee makers out there!!! We are getting rave reviews on the taste of the coffee. So easy to use. What a great investment!!! We highly recommend this wonderful product.
I would recommend this to a friend Rated 1 out of 5 stars
Did not work out of the box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Be aware, I have had the worst experience with Braun customer service. Coffee maker did not work right out of the box, it wouldn't suck any water out of the tank (Error 13). Looking online this seems to be a common issue with this model, so I called and got told I need a replacement. It has been about a month with each step having to be moved forward by myself making another phone call (Still not one being shipped yet). Also, with each time I was told I should have the tracking number emailed to me within 48hrs... still waiting on that.
No, I would not recommend this to a friend





