Customer Ratings & Reviews

Needed a hardwire install for a dashcam. I drove a little over an hour away from Pittsburgh, to the Morgantown, WV store because the local Pittsburgh Best Buys had installs pushed over a month and a half before an appointment was available. The installers at Morgantown were excellent, friendly, and professional to work with. It's been about six months since the install and everything is still working as it should. Wires are still neatly tucked away and everything is tip top. Next time I need anything installed for my vehicle I will absolutely return to the same store. Just wish they had some kind of a waiting area, but that's my fault for driving over an hour. Just kind of bummed around the store and pretended to shop.

here is how it happened. I was getting my bmw m8 competition dash cam installed that day, but it took nearly 5 hours since the guy who installed for me couldn't find the right cable to connect to the dash cam, from that I have remind him to look over similar model which we had finally found the right cable. We could've save some time if he just asked me about the model. While he take the parts that covers the cable, he made dent over the leather at the bottom passenger side which can not be repaired but only to replace the whole center console, not only that, he had also made a hole in the car with scratch on the body of the car without asking my option, as picture and video shows. While he puts the part back above the mirror, he made damages towards the cover and broke the plastic plug at the both end because he jammed it too hard without really looking into it. At the end, he accidentally put glue on the receipt and directly put it on to the center console because he was also working on the other cars as well. The glue fell down and melt into the leather of my center console which the guy had tried serval time to get rid but can never comes off. After that I have asked two body shops if that can be repaired and receive the negative response, besides that, I just got my car new for 2 weeks would not like to have damage on the car but to replace with a new component. And here is the picture and video of the damages. Also the Quotes from two different auto shops. Passed three weeks with no response at all!

Good service and professionalism. Disappointed that tech could install both cameras requiring me to make another appointment for install which was 4 weeks out. Now that appointment was cancelled by Best Buy with no date in sight within 3 months of the original date my appointment was set. Long time to wait to complete install.

This is my gazillionth time using this teams services. Their expertise never fails. They do a great job. Always very professional and courteous! Wish they did home remodeling. Haha. Just joking. In a time when CS seems to be none existent, it's refreshing to be pleased from start to finish!

The agents were very professional and flexible with working around my schedule. Garrett Raymond installed my dash cam and did a very thorough, nice job. Everything is still working great now several weeks later. Thank you!!

The agent helped me tremendously. First, I purchased a dashcam that came without the hardwire kit. I would have to order the kit and that would take time and money, not to mention a reschedule for installation. The agent helped me find a dashcam that came with everything I wanted and it was a little cheaper. After installation, I had difficulties with the app. It was after his shift and he stuck around to help me. This agent went beyond to make a customer happy. He also did a professional job on the install.

Very friendly and quick service. They explained everything so that I knew how to use my new dash cam. I appreciated the call I received ahead of my appointment to make sure I already had all the equipment needed for the install.

I provided the agent with my dash cam and hardwire kit unopened in the box. Within about an hour and 10 minutes, I have a new dashcam up and running. It has been about a month since, and I haven’t detected any issues. I would go here again for future installs

My tech was professional, friendly and respectable. He handled my car and camera with care and got the job done faster than he quoted. I will be coming back for him to install a dash cam in my other car.

I stallers were professional and did great work. Great value for the service installing dash cam with front and rear, hard wired so it works when parked as well.

After reading tons of reviews and FAQs stating that Best Buy's Geek Squad installs any dashcam you buy, they refused to install the dashcam I bought from Amazon. Not wanting to waste the appointment, I bought a Rexing dashcam from Best Buy, which is far inferior to the Viofo dashcam I had purchased from Amazon. However, the actual installation looks clean. There are no visible wires. I am satisfied with the install.

Easy to make an appointment to get my dashcam installed. The installation was quicker than expected. The technician was very courteous and professional. He walked me through the operation of the installed equipment. All the wires were hidden everywhere from front to back. I am happy that I had them do this and would definitely have them do it again in the future.

The team were fantastic and accommodating also they explained everything in great detail. This was a quick straight forward installation and I would highly recommend.

Very easy and professional. Highly recommend. The price was right

My installer, Reynaldo, was fantastic from beginning to end. He helped me find find the best dash cam for my needs and told me what I needed to buy in addition for the actual install. Order was shipped and installed on the scheduled date. Upon installation there was a viewing glitch with my phone. Rey did not end there, he investigated the issue and found the problem. The model dash cam I had was not compatible with my phone. Over the course of 2 weeks he found and ordered an updated model that was compatible and had me return to install. He was friendly, knowledgeable and patient. I would highly recommend Rey to anyone looking for a great installer.

Front and rear dash cams installed in my daughter’s 24 Sentra. Install is great with wires hidden and hardwired to power on and off automatically. This is the second vehicle I’ve had done and will be taking the wife’s 25 Sentra soon.

The tech was awesome. He helped us pick out the right items, installed them and then went over how to use them when we picked up our car. Very thorough!!

When I arrived at the installation center they had no record of my appointment, which I made by calling in and speaking with an Agent. Daron was able to accommodate the installation and did an excellent job installing my dash cam.

Quick n reliable very helpful with everything would recommend

The installation service is for installing the hardware only. It's a great value for $79.99. However, it's incomplete. It does not include installing necessary Apps (there are two for Thinkware U3000), registering the device with the manufacturer (a must in case of Thinkware), making sure that the Bluetooth and WiFi connections work and the cameras (front and rear) are recording videos. I will gladly pay additional $50 for this service.