Customer Ratings & Reviews

I paid $550.00 open box and was delivered basically new. I don't think I would have paid the full right now price of 699.99 for it though. There are just too many other brands available at that price but for $550.00, its a great laptop. Pro: Graphics card, maxed quite a few games I have out CPU, modern I5 Memory DDR4 Storage 2.5 and m.2 Keyboard is surprisingly nice Build quality is nice overall and not too cheap feeling Cons: Mouse pad, it feels pretty cheap and is somewhat quirky I give it 3 out of 5. Mechanical drive is included, it was 1TB Firecuda. its crazy to run mechanical drives with the price decline of SSDs. The first thing I did was throw a SSD in it, made a world of difference. Memory 8GB is a bit low for gaming but you can put another 8GB module in for relatively cheap. No CD ROM Lack of inputs, IE USB, Thunderbolt, etc... Screen isn't the greatest but I still give 4/5 considering the price I paid. All in all as I said I wouldn't pay full price for it. But if you were to put a SSD in or an m.2 ssd to run the OS and a 2.5" drive for storage + another 8GB ram module you would have one heck of a laptop. For someone buying an entry level gaming laptop to play games, I highly recommend if you can get it open box. For the guy looking to soup a lower model laptop up, its ideal. Yet again, only if you can get it for the right price. I would not pay $700.00 for it though

It stopped working after over a year. Bought it in April 2018 as a gift son but did not give it to him an used until end of June. It stopped working in January of 2020. Less than 2 yrs. not good. So disappointed.

We had to return this computer due to it being very slow and glitching out. We exchanged it for the same computer and had problems with it as well. Extremely slow. Will not play games.

This is a SOLID laptop. I love it, got it as an Open Box deal from one of my local Best Buy for $50 lower than the actual asking price. It plays all of my Steam and Origin games VERY well, and I couldn't ask for better in terms of performance for it, other than a few things. First of all, this laptop's using Windows 10. I've had it for a few weeks, and was relegated to create a recovery key froom Dell's site on a spare flash drive I had for it and use it twice in the first week I've had this due to Windows related problems that forced me to re-install Windows 10. First, Windows 10 corrupted itself on the PC due to a bad update; the second time Windows, again due to a bad update, blocked my laptop from accessing the internet over both Ethernet and wifi for two days while I searched for the cause of the problem, eventually giving up and reinstalling Windows again, fixing the problem. None of these problems were caused by hardware, just Windows. Thus, if you plan too buy this PC, I would also plan on buying Windows 7 as well as an external DVD drive to install that to avoid having problems with the virus that is Windows 10. The other thing is that this PC does NOT have a built in optical drive, but that's minor. This also, despite being made this year, does NOT support any of the new Windows Hello features save the PIN that you'd use to log in. It doesn't have a fingerprint sensor, and the camera doesn't support facial recognition, so if you're looking to step up your security on your laptop, this may not be the one for you. Onto my biggest issue with this though, but one that still isn't big enough for me to not recommend this to the average PC gamer. Most people will not use the trackpad on their gaming laptop when gaming or typing, as it would just get in the way of the keyboard, and would opt to shut it off when they are. This laptop lacks that functionality with hardware, and I've not found anywhere on the PC to keep the laptop from recognizing when your hand's heel is rubbing against it. It's also very sensitive. The only way that I can tell with hardware to shut it off is if you have an external mouse plugged into the PC, and Windows 10 does NOT recognize a mouse paired to the PC via Bluetooth as plugged in. So, even though I primarily use my MX Master or MX Anywhere 2 (both great mice from Logitech) on my laptop most of the time, rarely using the trackpad at all (I am not a fan of it as it's somewhat rough and grainy feeling to me and just feels strange), I have no way of disabling it with my hardware as I pair both mice to it via Bluetooth, as I don't want to have to remove a dongle from the PC everytime I choose not to use it or am in a situation where I don't have enough space to be able to use it. As a college student who also plays a lot of MMOs as well as the traditional console style game, like Saints Row or the NBA 2K series, the lack of the ability to shut the trackpad off is more than irritating, both when gaming and when typing a thesis paper for a class. With the kind of hands I have and where it's located, my hands bump it very often, causing half of what I'm typing to become deleted as it's ALSO very sensitive. However, the performance of the laptop itself is very solid, as is the build, so this major annoyance isn't enough to dissuade this from everyone as you CAN disable it by disconnecting the trackpad completely if you don't plan on using it and I'm sure there is software out there that will do this as well. Ultimately though, for $800, you're getting a computer with a gaming performance that is on par with your $1200 HP OMENs and your lower-ended Alienwares. Which is funny, as the Dell Gaming label is becoming what is still known as and in regards to this model was Alienware. So if you're a loyal Alienware customer and are looking to upgrade your gaming laptop but don't want to spend a lot of money, this is your laptop as this laptop designwise and performancewise screams Alienware with its dual fan systems and four exhaust ports (two on the back, directly in front of the two fans, and two on the bottom that also serve as intake for cooler air to prevent the system from overheating.) Windows also boots in about 10 seconds, and I'm using my laptop in about 15, so the 8GB extra memory from the hybrid drive is GREAT (this is not upgradable, it's NAND cache memory designed to take the weight off the hard drive platter and increase hard drive speeds without needing a faster drive, expanding the drive's lifespan as well). It's a solid laptop, fast and efficent, and other than my minor complaint, is one I strongly recommend.

Bought this laptop was happy with it at first nice display nice keyboard than about 8 months into owning the battery was screwed and only works while plugged into charger

The laptop crashed twice in two days had to reboot it twice. I will never repeat never recommend this laptop to anyone I know nor will I buy this brand for any reason.

After the first HDD failed and I had a new 1TB HDD installed it only lasted 4 months. Now I am selling this computer and going a different direction.

Don't get me wrong it's ok, but it's really barely anymore power than a PS4. I've been building gaming rigs for nearly 20 years. I got this for a friend of mine, and for him it's good. He basically wanted it to play a few new games but mostly older. Overwatch and GTAV to be exact, and for those it's a bargain. Here are the pros and cons, that I noticed while using it for a little while. Pros 1. The 1050 is a low budget card but can get the job done mostly on Medium settings. Don't expect to max out much of any thing from 2016-2017..if so it will still play in the mid to low 30fps. 2. Great price, for an 800$ portable gaming laptop, this is a no brainer. 3. Definitely looks like a gaming laptop, sharp red, with the black. Much better than the HP Omen. IMO. 4. Dell own Alienware so I think the reliability on this unit as opposed to others should be very good. Unlike Asus which is less than reliable these days. 5. Speakers are strong, screen is pretty good, not great though. Colors could be better. 6. Great processor especially at this price point, can't really be beaten in a laptop. Cons 1. Not for hardcore gaming, or 4K. You can't even edit 4K video. 2. Runs extremely LOUD, probably louder than any gaming laptop I've heard. But it does stay very cool. 3. The built is good, not great. It's solid overall but the hinge is very hinky. Seems like it would crack after a lot of use. Unlike having 2 separate ones. 4. Screen is average, personally I would have spent the money for a better panel, or even a 4K screen. Then again what would be the point. 5. Typing flex isn't bad. But the keystrokes don't always register strongly for fast typists like myself. 6. Windows 10 no matter what processor you have is still glitchy and does hang quite a bit. Also you WILL get the BSOD when it wants to change drivers on you. So expect that. It's customary on Gaming Laptops. 7. Wireless is good, again not great. Spotty in some cases. Overall this is a good price, probably the best you'll find actually for some casual gaming. On mostly Medium settings. Some on high but with lower framerates. If your game (no pun intended) go for the 1050TI which is quite a bit more powerful. For about 200$ more. If you're looking just for good portable gaming this is great. Anything else, video editing (in 4K especially) or other high end processes. You should really look elsewhere. The graphics card is actually the weak spot. But for the money. Good enough for most

I bought this and had it one day before taking it back. The screen is terrible and the driver for the graphics card crashed the PC. Stay Away

I liked all the specs of this Laptop but the screen resolution gave me bad headaches after many hours of useage.

Stopped working after just a few weeks. Would never buy again.

No good. Crashed in a month. First time bought dell and never again.

Just got this today. I am very impressed and ran Tom Clancy The Division at 60 fps and had no issues. The settings were set to low and did a benchmark test within the game. 60.7 frames per second 71% CPU and 84% GPU. I am pleased with the power and quality. I worked for my company in the past that dealt with dell directly for all computing needs. I can say this is a high medium range pc by experience with Dell and their lineups. You can easily turn this laptop into a high end gaming machine as in a entry high end. I plan to throw a 4k screen in the future since the i5 can handle it and GPU. Maxing out the RAM as well and I've got a SSD I'll be adding soon. I mainly got this for running scripts and programs in cyber security. I needed something that was modest on the power and of course gaming pushes power in PC. I am real pleased with the setup and I highly suggest you purchase this if you're in question. It's definitely worth the price. Fans get a bit loud but that's expected when running a AAA title. Sound isn't all that bad. fair warning updates right out the box and it'll take you awhile to get into the laptop. I run 300 Mbps internet so my dl wasn't the issue it was windows of course taking it's sweet time installing. I hope this helps anyone interested in this machine. It's great mate.

It's a good laptop. Still using it today in 2024. Not even a big slowdown. Just about to upgrade to an SSD and up the RAM. That's all it needs.

I love everything about this laptop, except for the screen. The display on this laptop is atrocious, but if you're willing to spend an extra $60 - $80 you can easily swap it out for a better display which is what I did. The computer runs great, runs cool, and games frame rates are legit. The display if you get it in the right position is tolerable. But it's easily washed out if you're not looking at it just right.

I am very happy with this laptop. It is more than adequate for my gaming needs and it runs really fast. I have read many reviews about how bad the screen is. But as a person with bad light sensitivity this is a great display. I can play for hours without my eyes getting tired and ultimately getting a really bad migraine. It does all of this without losing the good definition. Over all so far its been a great buy for me.

I wanna start off by saying i got a pretty slickdeal on this laptop. Found it geeksquad certified for 629 open box, then when i showed up to the store, all open box laptops were 10% off. Score. After tax i paid $616. The laptop so far has really been great. I didn't know what to expect honestly as it's my first laptop in a decade. I spent hours setting it up to meet my personal expectations. One thing that stumped me was nvidia geforce forces 30fps in games when unplugged. You have to turn this off by going into geforce experience > settings and turning off OR sliding the slider to 60fps on battery boost. That setting alone made me think this laptop was terrible at videogames, but as soon as I turn it off everything was better than expected.

This is the first laptop I've purchased in several years. The last Windows OS I'd used was Windows 7 as I typically use my MacBook Pro for most things (my work computer). I got mine from Dell with the 1050Ti and a 256GB SSD, so keep that in mind as I'm reviewing this. Let's get the elephant in the room (the "catch" mentioned in the title) out of the way: the display. Yes, it is bad. There's little ghosting and the response time is acceptable, but that's about where the "good" ends. It's bad. Really bad. Colors are washed out, viewing angles are atrocious, and it's fairly dim. Fortunately, it's just a 30-pin edp screen which can be swapped quite easily (I went for a Samsung LTN156HL02 IPS panel which costed about $60. If you do the same, note that IPS panels DO have longer response time and are more prone to ghosting, but look a heck of a lot better than TN panels, and this one is no exception). Now with that out of the way, let's talk about positives: 1. The biggest positive is the price. It's a bargain, as far as price and performance go. 2. It's quite performant with its 4-core i5. Opting for the SSD (again, I purchased on Dell's site, so that's not an option here) further helped performance. The 1050Ti (again, Dell's site) has the grunt to run most of today's games on high or ultra-high settings at native resolution. HL2's Lost Coast had a framerate of like 275 or so with absolutely maxed-out settings. That benchmark might not matter as much anymore, but I still found it impressive. 3. Upgrading the RAM, hard drive, etc. is really easy. It's just one screw on the bottom. 4. (This is subjective) It looks REALLY good (I got the red one, and don't regret my choice for a second). I'm constantly stunned by how pretty the machine is. 5. It's pretty thin and light. Nothing to write home about, but it's only an inch thick and weighs under six pounds. So it's larger in every dimension than my MBP, but weighs about the same and is smaller than any other laptop I've owned (aside from my old Clevo W110ER, but that's a whole 'nother story). 6. The screen, while terrible, does have little-to-no ghosting and great response time. It's also a matte finish, which reduces glare. 7. The keyboard is pretty similar to my MBP's. Keys are a bit squishier (which I don't like), but it's closer than any other Windows machine I've had. 8. The trackpad is REALLY good for a Windows machine. Very similar to the MBP's, just a tad twitchy. Who cares, though, right? You'll probably be using a mouse anyways. 9. The speaker placement is pretty good. They point out the left and right side of the front of the laptop (behind all that mesh). The subwoofer helps the lows. And some cons: 1. Again, the display. I've harped on it already. 2. The machine IS plastic, so it will feel a bit cheap. It's unavoidable. Thankfully, however, it feels pretty solid in spite of this. And remember, it's plastic for cost savings. 3. This may be subjective, but I don't like the "soft touch" texture on the laptop. It's supposed to feel upscale and luxurious, but it just wears through quickly, collects skin oil (blech), and ends up making electronics look cheap/worn-out after only a few months of use. I've mostly seen it used on cheap-o Chinese electronics to try and drive that same feeling home. It doesn't work. And it comes loose when the device in question gets hot, leaving a nasty, sticky residue. It's good for now, but who knows how long that will last? I'd rather have a genuine matte finish on the laptop without the soft-touch coating. 4. The sound is a bit tinny, even with the sub. It's not a major complaint, though. It sounds "okay" and you'll probably be using headphones anyways. 5. To get it up to snuff, you'll need to do some upgrades. I had to drop in a new less-horrific screen, an extra stick of RAM (matched the specs for dual-channel), and a hard drive to supplement my smallish 256GB SSD (Dell's site). I had the hard drive laying around (it was pulled from my father-in-law's old laptop), but had to buy the screen and RAM. This brought the total (with shipping, taxes and all that jazz) to about $1k. Overall, I'd recommend this to just about anyone who wants to do some gaming-on-the-go. I got mine specifically for game development, which it works well for as well. Why didn't I get a desktop/build my own? Because I work better on the couch (don't judge me) than at a desk and relying on remote desktop/VNC to do so wouldn't be reliable enough. And I'm on the go often, allowing me to work/play on an airplane and whatnot. Plus, did I mention this thing looks good? I'd definitely recommend this, though I'd say to do what I did and get the version with a GTX 1050Ti and 256GB SSD and then replace the screen and slap in a hard drive. Bumping up the RAM couldn't hurt, either. It's a great machine that can be made even better.

Just want to say I have been working and building computers for years. This Dell Gaming Laptop is awesome for the price. I know you have read about the screen which it isn't the greatest but it works. I don't mind the screen at all. Keyboard is really great, it works very smooth. The red color of the lighted keyboard is also a nice touch and not overbearing. Also like the red accents on the black model, haven't seen the red model to see how that looked but the black model is nice. I ended up getting a second one of these laptops for my kids to put games on and for homework we liked it so well.

So I never write reviews for products. I bought this laptop with the intention of playing WOW Legion and being able to run on the ultra settings. Don't pay attention to the reviews about the screen. I have zero problems with it! I guess if I was going to have 10 people sitting around me at all angles it may not be the best. But for normal gaming you are looking straight at the screen, not from the side. I think the problem people have with it is that its as bright and shiny as the touchscreens are. I honestly don't notice a problem when playing WOW. For the money this laptop far exceeded my expectations. It runs wow on ultra, as well as Overwatch, Farcry Primal, ect with zero issues. This was absolutely worth the money!!