Customer Ratings & Reviews
- Model:
- XPS8960-7981BLK-PUS
- SKU:
- 6574600
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
- Pros mentioned:Easy setup, Runs great, Speed
Extremely happy with my new XPS Dell Desktop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup, very fast with quick response time, very quiet when running, great graphics! What more can I say except that I love everything about my new XPS and couldn't be happier! I highly recommend it!
I would recommend this to a friend - Cons mentioned:Missing files, Printing issues
RACE CAR WITH MISSING TIRES AND NEEDING A TUNEUP.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded to the Dell-XPS 8960 windows 11 computer from a Dell-XPS 8900 Windows 10, purchased in 2016. I made the decision to upgrade now because Microsoft intends to end support of Windows 10 after September 2025. Besides, my old XPS 8900 was running slowly and freezing up frequently. Being a Geek Squad member I had them tune it up several times, but nothing seemed to permanently help. So, I decided it was time to upgrade to a state-of-the-art computer. I made an appointment with the in-house Geek Squad to transfer the files, software and drivers to the new computer. When the new computer was ready for pick up the Geek Squad agent and I found that several software programs were not properly transferred, and she took the time to address and correct these oversites. Once I got the new computer home and set up, I found that several file folders and the documents in those folders were missing. I also found that some of the file folders that were transferred did not have all of the documents in them. I only discovered these errors because these were files I need to access often. I may be missing more documents and files that I have yet to discover. Trying to print a document has been a source of frustration as well. When trying to print an online document, it doesn't print, it downloads a document file instead. The printer works fine when printing from computer software such as Microsoft Word. Incidentally, my printer works just fine, both online and offline with my old computer. I still have unresolved issues with the printer.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello RobertP,
We would like to thank you for taking the time to leave us your review. We regret to learn that you are not best pleased with the Dell XPS 8960 Desktop and the support services from Geek Squad. This is certainly not the experience we like to hear from our valued customers. We strive to ensure that all our customers have a positive experience with both our products and the support they receive. Your feedback is valuable to us and will be used to improve our offerings and service.
We really hope that you would give Dell an opportunity so that we can help you resolve the issue to your satisfaction. If you are still experiencing any issues or have any concerns or questions, please do not hesitate to get in touch with a Dell representative using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Minhaj@Dell
- Pros mentioned:Large memory, Speed
New Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High Speed, Lots of memory, and I like it. No, I love it!
I would recommend this to a friend - Pros mentioned:Easy setup
Dell 8960
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was easy to setup my three monitors. My subscriptions for MicroSoft along with purchased software was seamless.
I would recommend this to a friend Another Dell Winner
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I may be a bit bias in recommending this model, but after owning 3 Dell XPS desktops, this is by far the most impressive model. I upgraded my storage and memory that has this beast performing like a charm.
I would recommend this to a friend- Pros mentioned:Speed
N/A
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. My old computer was 8 years old so this is so much faster. I am still getting use to Windows 11.
I would recommend this to a friend dell processor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the processor a lot and it works very well but I wish that it had a slot for cd's because I want to burn cd's otherwise I am happy with it.
I would recommend this to a friend- Pros mentioned:Price
Great computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this on sale on tax free weekend. Great price for the hardware. Computer has been great so far.
I would recommend this to a friend - Pros mentioned:Runs great
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer has lived up to my standard so far and runs great!
I would recommend this to a friend Solid, fast with plenty of memory and features.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had a Dell desktop for over 25 years as my main home /business computer. This is at least my fourth. They have never failed, never needed and major work. They eventually get outdated but it kept this last one for many years. I look forward to using this new one. I love Best Buy and their Geek Squad.!
I would recommend this to a friendNew Computer Yay
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect, Very happy with my purchase. Deliver came on time.
I would recommend this to a friendGood
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer great service high quality product exceeded all expectations
I would recommend this to a friendGreat Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 3rd dell, and they all have work well and outlasted their time. Would recommend to any one.
I would recommend this to a friend- Cons mentioned:Power button location
power switch location
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like the location of the power button on the very bottom of the case. This is not good for on floor or under disk setup. I would recommend for desktop use only.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello DonaldK,
We would like to thank you for taking the time to leave us your review. We are sorry to hear that you are not 100% satisfied with your Dell XPS 8960 Desktop.
Furthermore, we always strive to get better and reviews like yours help us develop products our customers love.
Your feedback with regard to the features and possibilities for upgrade will be shared with our quality team for consideration in future improvements.
If you are experiencing any issues or have any concerns or questions, please do not hesitate to get in touch with Dell using the information provided below so that we can help you resolve the issue to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Minhaj@Dell
Easy order, delivery, and easy set up by BEST BUY!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered and set up on time. This PC is doing great so far.
I would recommend this to a friend
