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Customer reviews

Rating 2.8 out of 5 stars with 15 reviews

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  • Value

    Rating 2.7 out of 5 stars

  • Quality

    Rating 2.7 out of 5 stars

  • Ease of Use

    Rating 2.9 out of 5 stars

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47%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-15 of 15 reviews
  • Rated 1 out of 5 stars

    Wrong item pictured.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered the heater with digital controls. They sent me one with dials.

    No, I would not recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello,

      Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848. DeLonghiResponse

  • Pros mentioned:
    Heat

    Rated 5 out of 5 stars

    Steady even heat

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been having my Delonghi Dragon 4 1500 watt heater for about 3 weeks now and have used it multiple times through the cold front we just had. It doesnt give off a fast heat, so if your looking to heat a space quickly this is not for that. Instead this gives off a slow, steady, even room heat. It will continue to heat up the room evenly and it works amazing at doing that. I live in an older home with no central and through this cold front all I ran was this heater in the front if my home. I placed it in the living room and heated the living room, kitchen and dining area with no problem. It kept all 3 rooms warm at a steady heat. I love its sleek slender design because it doesnt take up much room. It is on wheels which makes it very easy to move room to room and has a built in handle to grab on to. Its digital panel is easy to read and understand. It heats up to 82° and has 3 different heat settings (low,medium and high). You can also set a timer on it which is perfect. It will also display a heat symbol for when it's running and heating and when it gets to that temperature the heat symbol will go off. It also makes no noise at all! The bottom front has a cord holder to wrap your cord around. Overall, this heater is amazing for a steady, even room heating. It will keep your room warm at a constant temperature without any noise! Easy to use, easy to move, and keeps your rooms warm!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not the product I ordered

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered the product with a digital display, but got the one with the analog dials. I have to give it one star for the bait and switch. I also don’t understand why it’s only off or on - to get the ‘antifreeze’ mode, I now have to remember to reset it every single night I leave my office. Why can’t I set the antifreeze temperature, then the heat bounces between the antifreeze temp I set, and my desired heat warmth? You know, like the thermostat in my house. Doesn’t seem like a lot to ask.

    No, I would not recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello,

      Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.

      Thank you. DeLonghiResponse

  • Rated 1 out of 5 stars

    WRONG ITEM BB PLEASE CHANGE THIS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I item pictured is not the item you will receive called customer service they where no help as for the item I've had an older de'longhi that has been great so i ordered this one thinking the digital controls would be great upgrade but received one that has manual controls that are more difficult to work than the I've had for over 5 years

    No, I would not recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello,

      Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.

      Thank you. DeLonghiResponse

  • Rated 1 out of 5 stars

    Not the item pictured.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the item pictured. You will receive the Dragon (Not Dragon 4) which, as far as I can tell is the same heater but with analog knob controls. Be aware of this if you order, you will NOT get the digital version but the analog. Best buy doesnt care, I spoke to a support rep twice and they were clueless. They sent me a replacement... and it was the same Dragon (not 4) that I had literally shipped back to them the same day.

    No, I would not recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello,

      Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.

      Thank you. DeLonghiResponse

  • Pros mentioned:
    Heat

    Rated 5 out of 5 stars

    Great heater.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these radiator style heaters. They are very reliable and put out a tremendous amount of heat. We had no gas due to the Columbia Gas explosions here in the Notheast. I purchased two of these and put both on the first floor of my house. They were turned to high 24/7 and kept the rooms around 67 degrees even when it was in the 20’s outside. The hot air would rise and kept my second floor toasty as well. I would highly recommend these.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    Not the Same Picture on the BOX

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The one they sent is same model, but has just turn knobs and an analog timer it works for what I needed it for just not what I thought I was getting, but I had read the other reviews that had the same issue.

    No, I would not recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello,

      Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.

      Thank you. DeLonghiResponse

  • Pros mentioned:
    Heat

    Rated 5 out of 5 stars

    Really good room heater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my home office in the basement which gets cold during Chicago winters. It works great in an enclosed room because of the chimney effect where the heat dissipates from the top of the unit. Don’t expect it to warm laterally. The only problem is with the image of the unit here. The pictured unit is the TRD6015E not the T. See the attached picture for the actual front panel of the TRD6015T

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Product Shown is Not What You Get

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, the product showing in the picture with the digital display is not what you get. I tired to get the correct product three times and finally gave up.

    No, I would not recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello,

      Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.

      Thank you. DeLonghiResponse

  • Rated 1 out of 5 stars

    It's not the same product from the picture.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I saw the bait on switch for this one. I didn't even look at these reviews. Now I have to take it back myself.

    No, I would not recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello ShunnonT,

      Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.

      Thank you. DeLonghiResponse

  • Rated 5 out of 5 stars

    works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design using both timer and thermostat makes the heater a very convenient way to heat only when it is actually required.

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 5 out of 5 stars

    Really heats up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great! Heats my room very quick!! Lasts forever!

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 5 out of 5 stars

    Keeps us warm

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this slender space heater to use in my daughter's room on these cold Pennsylvania Fall nights, because I'm not ready to turn the furnace on yet, and I'm amazed at how well it works. It is easily moveable, so moving it from room to room if needed is super easy. There is a heat icon that lets me know it is heating up, when the icon goes out, it has reached the temperature it's set to. The easy to use panel is digital and has a timer and 3 heat settings, it can be set up to 82°. It warms the room slowly, so the room heats evenly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great heater - Wrong Pic

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great heater. But as pointed out in other reviews from, like, years ago, they're still showing the wrong model in the picture. You think they would have fixed it by now. I thought I was buying a digital version (which is actually model #TRD40615E), but this one (#TRD40615T) has a manual control. Here's the model that should be pictured: https://www.delonghi.com/en-us/dragon-radiant-full-room-heater-with-tos/p/TRD40615T-6A

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Warning, model shown is not what you will receive

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As other reviewer mentioned, the model shown is the "E" model with electronic control, however the model shipped is the "T" model with the manual dials. While that in itself isn't that big of a deal, the MSRP of the manual dial model is $79, not $129. So you are overpaying for an inferior product. Hopefully Best Buy will fix this and I can reorder the correct model in the future.

    No, I would not recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello,

      Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.

      Thank you. DeLonghiResponse

  • Customer reviews from De'Longhi

    User rating, 4.4 out of 5 stars with 49 reviews on De'Longhi.

    See all De'Longhi reviews
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