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ecobee - ecobee4 Wi-Fi Thermostat with Room Sensor and Built-In Alexa Voice Service - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 1071 reviews

94%
would recommend to a friend

Expert rating

Rating 4.5 out of 5 stars with 8 reviews

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  • Rating: 5 out of 5 stars

    Arguably the best thermostat available today

    Posted
    heisenberg

    Ecobee has built on previous smart thermostat ideas with yet another killer feature: Onboard Alexa. For those that have your thermostat somewhere that is occupied/centralized in your house, this puts answers to questions, automation adjustments (such as temperature changes), and other Alexa functionality centrally in your house. Add this to the other awesome Ecobee4 features that carry over from the Ecobee3 such as room sensors, and you have a very solid product that really does a great job becoming a vital part of your daily routine. My previous top consideration, the Nest, was cool but had one major downside: If you spent too much time away from the thermostat, it would switch to "Away" and stop conditioning your house. Nest realized this shortcoming and released $100 combo smoke detectors and presence sensors. While I appreciate their thought, $100 per additional sensor is just not realistic for your typical consumer. Along came Ecobee. In the package you get the Thermostat and a second motion+temperature sensor, and can add more sensors than you'd ever need by buying additional packs. They are tiny (less than 2" x 2") and can be put just about anywhere. I have mine on the wall with regular push pins. Ecobee says you should get years of life out of each battery (worlds better than the 4 or 5 months I get from some of my other smart home accessories), and the range is acceptable but not fantastic. Installation was easy. I have an older house (late 70s construction) so I only had 4 wires. The Ecobee requires 5 wires, but comes with an adapter for houses with only 4. Side comparison: the Nest does not require 5 wires, but does recommend it. It can theoretically run off of 4 wires, but simply charges an onboard battery any time the air handler is running. If the battery starts getting low, it will actually run your air handler more than needed to recharge itself! I much prefer Ecobees honest approach to an adapter than Nest’s unnecessary additional runtime. Air handlers use about 500w of electricity simply running the fan! Not very green, Nest! The primary thermostat is easy to use, though to be honest I almost never touch it. The interface is mostly intuitive and easy to navigate. I wish there was a little more customization available for what information shows in idle mode (it changes modes when you approach the thermostat), but right now it displays the current calculated temperature (based on remote sensors that detect motion and the thermostat) as well as the outside weather conditions. Another enjoyable feature: Home IQ. Having an older home, I’m always curious to know how my home’s efficiency compares to that of houses around me. Ecobee’s Home IQ feature provides you insight into how your house compares to similar houses in your area. In addition, it tallies total daily runtime, presence sensor activity and temperature history, and a few other things. If their built-in analytics aren’t enough, you can download the raw data via .csv. The App works well, and mirrors the interface you are provided on the front of the thermostat. I do not have any Apple products, but the HomeKit/Siri integration is convenient for those in the Apple ecosystem. With how rarely I touch my thermostat, I don’t mind breaking my phone out or walking to the unit. Overall, I think I made the right choice. Here’s a TL:DR – Pros: -Integrated Alexa means convenience for your household -Saves money quickly over a non-scheduled thermostat -Keeps your house comfortable even if you don’t frequent the room containing the thermostat -Provides easy access via an app, web portal, or Siri -Gives you insight into your energy use and system cycle times via their Home IQ portal -Warns you of dangerous or unexpected temperatures inside your house -Active development by Ecobee means constant new features added to the software of the device. Cons: -Sensors are still a little expensive (I’d love to see a $20 price point) and can have a limited range -You may need to do a little additional install work if your home has less than 5 wires running to the thermostat

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love my Ecobee 4!!

    Posted
    schpeen
    • My Best Buy® Elite Plus MemberElite Plus Member

    Got my New Ecobee 4 with built in Amazon Alexa and very excited to share my experience with you all. First off I want to say I don’t know how I went this long not owning an Ecobee Thermostat. I have always had Nest in my home but after using the Ecobee 4 for a few weeks it’s a much better thermostat in my opinion. The new Ecobee 4 has a built-in speaker and mic for Alexa and surprisingly it was much louder than I thought it would be, and very clear. Just give Alexa a command and you get that familiar blue LED at the top of the Ecobee that it’s listening. Commands with Alexa on the Ecobee 4 seem to be even a touch faster than some of the other Echo’s in my home. Setup was a snap and this time around I set it to control my Humidifier as well. It also came with 1 sensor and I think the sensors are what really sets the Ecobee apart from other smart thermostats. I ended up getting an additional 2 sensors for a total of 3. The Ecobee 4 can be setup to follow you in the house based on sensor activity so if you travel from room to room the temp will adjust. These sensors are great and when added to a Smart Hub they can be used to trigger a flow based off motion or temperature. When I first setup the Ecobee 4 I entered my home , away, and sleep temp ranges and I haven’t touched it once to adjust, its doing a great job all on it’s own. The app is very easy to navigate and also they have an amazing dashboard on Ecobee’s website that allows you to get some great data history on usage. I added it to SmartThings and its working great and coming soon to Wink as well. Having the built in Amazon Alexa allowed me to have yet another room in my home that can be controlled by voice. Overall I am very impressed and I highly recommend getting one if you’re in the market. I have tried several smart thermostats in the past but the Ecobee by far offers the best features for the price especially now with the built-in Amazon Alexa. I have attached a few photos of my unboxing, and a video using Amazon Alexa!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Ecobee is great, Alexa is ok

    Posted
    olgratefuldead
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Ok so in all fairness, I purchased this for my father as his Christmas gift. He has been eyeing down my Ecobee 3 for over a year now and my mom wanted an Echo, so this appeared to be a one size fits all solution. The Great: I'll start with the best thing about the Ecobee 4: The Ecobee is just fantastic as usual and if you're house is Homekit enabled, then even better. The integration is seamless as long as you can traverse and decipher the non-intuitive and ridiculous Apple Home app layout. With that being said, the layout of the Alexa app is slightly better in my opinion and that's saying a lot since I am an Apple fanboy (yeah that's right...I;m proud to admit it but not proud that I used the term fanboy). The Good: The Alexa integration is far superior to the skill you had to download for the Ecobee 3. I'm not sure about anyone else's experience, but I could not remember the exact commands. The Alexa integration allows the same normal command structure as you would expect from say an Echo. Saying something like "raise the temperature by two degrees" no longer returns an error like "I do not understand that command" or "what device?" The language is as natural as the Echo environment allows. The Bad(ish): Now there is nothing truly bad about the system and thats why it git 4 stars. Also I should note that its by no means the native Ecobee unit itself that got a star knocked off. Again, its well made and intuitive. Moreover, I do not have any issues with the Alexa integration as I noted above. My problem is in Alexa's functionality. One problem is that it does not support the Echo Spatial Perception (ESP) feature that prevents multiple devices from responding at the same. If you have any other Echo devices in the direct vicinity, the Ecobee Alexa will most likely respond even if its not intended to which can mean having a literal echo in responses. The other thing, and I was probably asking for too much, is that the speakers are awful for music. I mean they are just terrible, even worse than the Dot. I actually turned off the always-listening option on the Ecobee. This made Alexa useless in most cases. My advice is if you have any other Echo devices around, then maybe the Ecobee3 is worth it, even with the pain of the restrictive downloadable skill set. Hey on the bright side, its cheaper. However, if you don't have any Echo devices in the area, say you have a Show or Dot or whatever in another room, then this si probably a good choice. Saying something like "Alexa tell numnuts that I'm cold" and having the heater turn on is pretty cool. Obviously I named my Ecobee "numnuts". I hope this helps if anyone is on the fence.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Awesome thermostats with sensor

    Posted
    Mxyzptlk
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Installed 2 of these about a month ago and really appreciated what I felt were thorough instructions. The only thing that was strange to me is that the mounting holes for the thermostat wall-plate are vertical. This means I had to drill/screw two vertical holes in the wall in the same area where the electrical wires for the thermostat are running. It would have made more sense if the wall plate allowed for mounting horizontally. Installation aside, we have a room in the house that gets very cold during the winter but is not near the thermostat so we were curious to see how well the extra sensor would do and it's working to our expectations and surprisingly it's not burning up the rest of the house trying to get that room warm. (it helps that it utilizes temperature ranges than exact temperature ... more on this later) There are a lot of options and configurations and it will take you a few weeks to figure out what you really want/need but I just appreciate the various configuration options as well as being able to connect to the thermostats with my phone, etc. We have both an echo and a google home. Given that an echo is even included in the thermostat, it's of no surprise that the Alexa integration is a lot better than the Google integration. For example, if named a temperature sensor "Den", I can ask Alexa: "What's the temperature in the Den?" and it tells me. With Google, I have to say "What's the Den *temperature sensor* read?" Overall though they both offer similar functionality. Don't think you can go wrong with these. Final thought: At first I was frustrated that the thermostat utilizes temperature ranges rather than exact temperature. I am use to setting the thermostat to a specific temperature and getting that temp. Given now that we have temperature sensors in different rooms it makes sense that setting one temperature is not going to cut it. This took some getting used to but we configured the delta between the low/high temperature and everything is great. If this surprises you, I'd just say keep an open mind about it. I haven't seen a bill yet so I can't speak to it's energy efficiency but from the fact that its keep all rooms an acceptable temperature and we can control the thermostats remotely, we appreciate it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Another outstanding product from ecobee!

    Posted
    TheCharneco

    I am very, very happy with my ecobee4! It functions just like the ecobee3 does, but with some very nice and welcomed extras. • Amazon Alexa: She works! The far-field voice recognition works great. There are the occasional instances where she might not hear you, but I have the same issues with my Dot. I use Alexa pretty frequently on my ecobee4 while I fold laundry in the dining room (which is where the thermostat is) to play music or listen to my flash briefing. I also use my ecobee4 to control some of my smart home accessories like my smart plugs. • The speaker: The speaker actually sounds pretty decent and is loud enough to fill the room with some good quality sound...especially considering that this is coming from a thermostat. Pros: It works great, is fun to use, and saves on energy costs! I love the fact that there's a speaker in this and I use it while at home and entertaining. Sensors, sensors, sensors! I have sensors all over my house and use them to help get the most accurate average temperature reading of my house. I love the fact that they can detect if a room is unoccupied and therefor will focus on making sure the rooms that are occupied are at the desired temperature. The sensors can also be used as a motion detector with HomeKit and can be automated to interact with other smart devices around the home. I have the one in my bedroom programmed to turn on the lights after sunset when motion is detected in the room. Cons: As of right now, there is no Alexa ESP feature, so if you have multiple Alexa devices within range of each other, they'll all go off at the same time. However, I'm sure that'll be addressed and fixed at some point in the near future. Overall it's a fantastic product. If you want to upgrade your thermostat, I highly recommend this.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best smart thermostate (better than Nest IMHO)

    Posted
    HotFix
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought one of these thermostats at the recommendation of a friend for my brand new home, and not only did I like it so much, I went back and bound a second one for the other zone in my house. What is there to say about this thermostat that isn't covered in countless reviews? It's super smart in that you can set it to slowly reach your desired temperature at the desired time versus dumber programmable thermostats. The room sensors let you aggregate the temperature in multiple rooms in a zone, as well as act as motion detectors to tell the thermostat when someone is home and to auto-set "home" mode. You can combine multiple thermostats (above and beyond the room sensors) to provide complete control over your house from your app. The web interface provides access to historical charts and logs that were vital to me to prove to my new home builder air flow wasn't working right. So in a sense these have alread paid for themselves. The only negative thing I will say about the Ecobee 4 is the Alexa integration is limited compared to a full blown Alexa device, and sometimes it's a little frustrating not knowing what command/feature will work and what won't. That being said it's a thermostat... and being able to talk to it at all is pretty amazing. The number one use in our bedroom is asking Alexa what the weather will be each day so we can dress accordingly. So to recap I have 2 Ecobee 4 thermostats paired together, 3 room sensors tied to one and 1 room sensor tied to the other. That is true home HVAC control IMHO.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Wasn't For Me

    Posted
    AlwaysInBestBuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had a Nest thermostat in my apartment and was very happy with the cost savings and other smart features. Therefore, when I moved into my house, I knew I would purchase another smart thermostat. One thing I didn't care too much for with the Nest was the Learning Feature. I felt it was too strict and only worked if you're more predictable in your comfort settings. Hence, I looked into other thermostats and came across the Ecobee. I have a 2 story home with one thermostat downstairs. The Ecobee came with an extra sensor and you could also add more sensors. I thought this would be perfect for my home. With the Ecobee installed, I could never obtain a comfortable temperature setting in the home. It seemed like the sensor readings were off. I came home one day to the house on 64 degrees, turned the heat on, and it never heated the house. I waited at least 2 hours and the sensor still read 64 degrees. I even called Ecobee support who told me it was my HVAC system and that I should call a technician to come out and look at it. It's a brand new home with a brand new HVAC so I seriously doubted this being the issue. I ended up removing the Ecobee and putting my original thermostat back on, turned on the heat, and it quickly began warming the house. Ecobee support even told me that they could see where I had temperatures set at night, but it never changed to that temperature. Other issues I had with the Ecobee included the Home / Away feature. It never registered when I was 'Away'. I never saw a way to view Energy Usage or weekly summaries of what was used (like the Nest), and the Schedule was very limited in what you could set. The app or thermostat would indicate that the air/ heat was off, but I would feel air/heat blowing from the vents. For the month I kept it installed, I didn't see any savings when it came to bills. I didn't care too much about the Alexa feature since I had an echo next to it, but I did try it out and it's fairly limited compared to an echo. I ended up purchasing the Nest, turned off the learning feature, and it's been much better.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall very happy with the Ecobee4

    Posted
    Albert
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Our house is a HomeKit (Apple) house, so we don't have any other Alexa devices. As such I don't use the Alexa feature all that much, as it's just as easy or easier to talk to Siri through a phone, watch or HomePod. The times I've used Alexa, it's worked well if I'm standing in front of the thermostat, but if I'm in the adjacent room, she has a very hard time understanding what I'm (or anyone) is saying. They definitely need to improve the microphone if they want to advertise being able to use Alexa reliably in the next room. Aside from that, the Ecobee app isn't very intuitive, and I've run into a couple instances with Siri and HomeKit where I've asked for the temperature to be changed and Siri says "Got it" but then I find later it never got changed. For the most part though, it works fairly well and I'm overall happy with the product. I installed it myself (not very handy) and it was fairly straightforward due to our home being newer. My inlaws liked the Ecobee so much when they were at our house that I ended up buying and installing one in their house as well. Their house was older so there wasn't a common wire connected already so I did have some trouble. I ended up emailing pictures of the wires at the thermostat and AC unit to Ecobee's customer support, and they were able to see there was an extra wire (as noted in their instructions as a possibility). I was able to run this extra wire in place of the absent C-wire, and everything setup easily after that point. Despite the few shortcomings, I would definitely buy again. It's made it much easier to control the temperature on the fly, although I really wish you could set the schedule by voice. Trying to say "Turn off the air conditioning at 11pm" gives a "sorry I can't do that" response from Siri. Since the app isn't very straightforward, I haven't bothered setting up the scheduling feature yet.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome thermostat

    Posted
    joshua70448
    • My Best Buy® Elite MemberElite Member

    I'm loving this thermostat so far, I bought four extra remote sensors for bedrooms and home office and it's awesome being able to see temperature variations and having the ecobee track occupancy. I had to stay home earlier this week and the ecobee knew I was home and automatically stayed in "home" mode. I love being able to go into my online ecobee account and see graphs over time of temperatures (overall system and individual sensors), modes, and occupancy. The Alexa functionality is great, this covers the corner of my house that needed it. I got cold a couple days ago, I was able to just say "Alexa, tell ecobee I'm cold" and it automatically bumped my temperatures up 2 degrees. Now, one thing I'd like to share in terms of initial setup: my ecobee connected just fine to my 2.4GHz wireless network. The next day, however, it dropped off the Internet and didn't come back. My Smartthings hub remained online so I know it wasn't an internet outage. The only way I could get my ecobee to reconnect was two things: change my wireless router to use 20MHz channels instead of 40MHz channels (it was using channels 7 + 11 instead of just a single channel, ecobee doesn't play nicely with this, I had to change my 2.4 GHz network speed to "up to 217Mbps" on my Netgear router to accomplish this) and manually configure my ecobee to use a static IP address. I tried both these fixes at the same time and it worked, I didn't want to monkey around with the settings anymore so I'm not sure which one specifically fixed it but this might help if you have trouble too.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    My Favorite Smart Home Purchase to Date!

    Posted
    BestBuyNinja
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have SimpliSafe, Hue, Arlo, Harmony, WeMo, and so many other Home Automation products, and this EcoBee is my favorite by a landslide! Features 5/5: This thing has Alexa, thermostat groups to coordinate multi-zone HVAC, smart home/away, whole house fan to circulate the air and make the most of your heating and cooling cycles, humidity adjustments, energy reports, usage graphs, and so much more! Integration into Logitech Harmony, Alexa, Apple Homekit, and other home automation products. Aesthetics 4/5: Ok, so it doesnt look as sexy as the Nest with it's circular and shiny metallic dial, but the EcoBee still has a sleek look and oozes with style. The main thermostat blends in to any decor, and the sensors are small enough to place in the most obscure of places. Value 4/5: This item is jam packed with features and functionality, but it is an expensive thermostat when you compare to a standard one that comes installed with your HVAC. The cost savings of any smart thermostat will increase with time, and is well worth it in my opinion to save on energy and ultimately cost. EcoBee customer service is friendly and knowledgeable, and they were able to answer all of my questions prior to purchasing, and even post purchase when I began my install. EcoBee doesnt have any smart CO2 or Smoke Detectors in its product mix, which Nest does. So if that's of importance to you, Nest may be the better option. But with all of the integration options, EcoBee met all of my needs and then some!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love these Echobees

    Posted
    Nick
    • My Best Buy® Elite MemberElite Member

    Bought two of them. One for the upstairs, one for downstairs- 2 separate heating/air units. They are awesome. Can already tell the heat is running less. Very efficient. Customer support is also awesome- do not understand the negative comments about them. True- you do have to spend time on hold to begin with. But once you have a ticket # you just email them and they call you. I would just put on a tv show or work at something else until they answered the phone. The support team was always very knowledgeable and solved all of my problems that I had with setup and programming. They spent a lot of time with me as I figured out wiring, Alexa, schedules and heat vs. fan complications on multiple phone calls for both thermostats. They even taught me which bundle of wires to attach the C wire to in my air handler to power the thermostat. The thermostats are incredibly efficient. The schedule is set for sleep, home( wake up), away (for work), home-(again after work). I do not touch the thermostat at all. Another complaint I have read about is the problem scrolling the pad to set a different temperature. You have to slide your finger slowly and watch the numbers change and then let go when your finger go off the pad when you see the number you want. This is not something you do with a fast swipe. When you set up a full Alexa function, which customer service helped me to do, you can just ask Alexa to do it for you. My only complaint is that directions and full tutorials are somewhat sparse in easy to find so you can learn all of the nuances and workings of this excellent product. But again, customer service was phenomenal all six or seven times I needed to get help about anything. Highly recommend this product.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Smart Thermostat

    Posted
    Everi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Pros: Alexa: Cool feature to have built into a thermostat. Especially if you don't already have Echo's throughout your home. The speaker can be adjusted to be pretty loud for voice feedback. Interface: The display is bright and the touch screen is responsive. It's easy to make basic changes, but recommend using the app or web portal to design a schedule or make major changes. App: The app is a very intuitive and easy to use. Schedule: Awesome feature. probably one of the best features. The ecobee gives you finer control over the details. Sensor: The satellite sensor is a great way to help out with dead spots. Our living space is open and gets warmer than the hallway where the thermostat is located. The sensor helps keep the temperature where we want it. Reports: The reports that ecobee builds are really helpful in seeing where you stack up in your community and can help you design a more efficient program for your house or apartment. This is another great feature. You get to monitor the trends of your runtime, current settings, etc. Cons: WiFi: You need WiFi to get the most out of this thermostat. Concerned about what happens if the connection is dropped. Battery: I was used to thermostats having battery backup, but since it's connected to WiFi, it will resume it's previous schedule, but while the power is out, it won't record any data. Not a huge deal, just takes getting used to if you live in an area with frequent outages. Weather: The outside weather can be a little hit and miss. I've compared to the local weather service and it's usually within a couple degrees. Overall though, it does a pretty good job.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good So Far

    Posted
    sgriesch
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased the Ecobee4 as a recommendation by my HVAC professional. I had tried a Nest thermostat about a year ago, but it wouldn't work with my variable speed fan. (I contacted Nest, and they verified this.) The Ecobee4, however, does work with my Carrier unit. The reason for my purchase was to try to fix a balancing problem throughout the upstairs. Certain rooms were constantly cold while others were always hot. The basis for using this is that the Ecobee4 has the option to add remote sensors to the system. This allows the thermostat to understand that because my bedroom is at a good temperature, it doesn't mean that the office is okay. It takes all of the information and averages the temperature. By knowing the average, the unit can run long enough to be as close to balanced as possible without adding dampers or re-running ductwork. So far, this has improved by temperature delta somewhat. I will probably need to make some other duct/damper changes in addition to the thermostat to fully correct the situation. Overall I am using 5 remote sensors in addition to the sensor on the thermostat itself. I did contact Ecobee customer service about a wiring issue during installation. They were extremely prompt, and responded within 15 minutes. They gave me the correct wiring diagram, which I installed. I replied that I had installed as recommended. The next day they followed up to make sure that I was satisfied with their assistance. Overall, it seems to be an improvement. The Ecobee4 has Amazon's Alexa embedded into the thermostat. While some people may think that's neat, I'm not really sure I need that feature. I do appreciate the attempt to connect to other smart home technologies.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Would be great if it played nice with other Alexa

    Posted
    simsarah
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was excited to get our new Ecobee 4 installed in our new home, we've been happy Alexa users for a while now and the option to have an Alexa enabled smart thermostat was too cool to pass up. The thermostat itself works beautifully, and installed easily (the only difficulties I encountered were related to the... unique... wiring choices of the previous homeowners) with very clear instructions based on easy to follow criteria. The disappointing flaw, and it's a big one, is that the Ecobee (like other third party Alexa devices) is not able to make use of Amazon's Echo Spacial Perception which is what enables the Amazon devices to decide which one is talking to you if several of them hear you. So the Ecobee, mounted in our dining room, responds any time we speak to the Echo in our kitchen. In unpleasant stereo with the Echo in our kitchen. It's an Echo echo. There are a few workarounds - you can change the wake word on the Amazon devices to something other than "Alexa" (though the Ecobee cannot be changed, so if you liked talking to "Alexa" you're out of luck there) so that they have different prompts, you can mute the Ecobee (though that defeats the purpose of having onboard Alexa, and also produces an annoying red light) or you can just disconnect the Ecobee from your Alexa account, which is what I have done. Given that limitation, until the Ecobee (and other third party devices, this is not an isolated issue) can make use of the ESP, I would not recommend spending extra for the 4 over an Ecobee 3 without Alexa. I do LIKE the Ecobee, the thermostat functionality is spot on, but unless it will be your ONLY Alexa device in range, it's really not a useful Alexa device.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    It has its pros and cons

    Posted
    Matt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've been a Nest user for years, their product is simple to use and is very intuitive. But I opted for the Ecobee for my apartment because it comes with the room sensor (very helpful considering the thermostat is not located in a central location). However, the platform is complicated to use, Alexa always loses connection with the voice servers, and the Ecobee does NOT offer a fully customizable schedule like the Nest does. However, where the Ecobee shines is in its configuration settings. The Nest has a pre-defined algorithm for how to run your HVAC system (cannot adjust temperature thresholds, hold over times, etc), the Ecobee gives the user excellent control over the specifics of how you want your air to run (I adjusted mine from the factory default 0.5* threshold to 2* to keep my air off more than on). Plus, the room sensor allows you to set a temperature for a specific location (very helpful at night when keeping the bedroom cool is more important than the rest of the apartment). The Ecobee would be far better suited on a Zoned HVAC system, but even on non-zoned unit like mine, the room sensor still allows me to focus my temperature control over specific rooms to an extent.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great product has some strange programming.

    Posted
    NewKA
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Overall I really like the Ecobee 4 thermostat. I especially like the ability to add on remote sensors, solving a long-standing issue in our house. At night we really needed the thermostat to control the bedroom temperature rather than the family room. In both the summer and winter, the upstairs bedrooms would get too hot in the middle of the night. Using programming that switches over to remote sensors in the bedrooms provides the solution. Now for the "strange programming": When a program change calls for a change in the active sensors, the Ecobee 4 makes a gradual change from the outgoing sensor(s) list to the new sensor list during the half hour before the actual program change. The heat supply to our bedrooms is less than the rest of the house to keep them cooler. The "sleep" program is set 6 degrees cooler than the "home" program. When the half hour change over period starts, the Ecobee 4 uses the 6 degree warmer "home" setting as it is changing over to the bedroom sensors with the result that it drives the temperature up in the entire house to uncomfortable levels and wastes energy. We found a workaround by programming a half hour long "change to sleep" comfort setting with the same sensors as the "home" program, but the temperature for the "sleep" program.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    After 6 months, disappointed and broke!

    Posted
    Mrfixit
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was excited to purchase and install the new ecobee4 summer 2017. My HVAC system is a 2002 Ruud heat pump with the electric furnace in the basement and compressor/fan outside. After opening the package, it became clear pretty quickly that my current thermostat wiring did not match ANY of the ecobee4 installations. The original thermostat was an older Rudd (2002). I contacted ecobee customer service and to their credit, they were quick to email me numerous wiring diagrams. I chose the closest match but none were a perfect match. At this point, it was either return it or choose best fit. I chose best fit. It worked well during summer and was easy to control while at home and remotely. Now....fast forward to this winter. For whatever reason (quite possibly mine), it did not control the heat pump compressor on the outside. Instead, it fired up the emergency heating coils on my heat pump and operated solely in that mode. Unfortunately for me, it has been bitter cold the past month with an average temp of 22 degrees last month. This resulted in the emergency coils being extremely overtaxed and $1000 electric bill. Last year with the old dinosaur thermostat, same month albeit average of 32 degrees, my electric bill was $300. After hours and hours of troubleshooting, I'm stuck with my dinosaur thermostat, a $1000 electric bill and a $250 ecobee4 that I can't return since I purchased it July, 2017.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Smartest Thermostat - BEST PRICE!

    Posted
    Utahguru
    • My Best Buy® Elite Plus MemberElite Plus Member

    Just bought a new home and I installed this! I love this! I have a basement floor, a main floor, and upstairs floor. We have two Heaters and two AC units. One Heater and AC for the basement and main floor and one Heater and AC for the Upper floor. I put 3 remote sensors in the rooms upstairs. And 3 remote sensors for main floor thermostate for kitchen and two in the basement. The thermostats also act as sensors with motion. I hooked this up with Apple Siri and I love this! I now have Alexa to help around the home also. I love how I can shop on Amazon Prime with Alex through my thermostat! Previously I had to use my Amazon Fire to use Alexa to shop with discounts with her. Now I love using my thermostats! Oh and did I mention I am saving money on my utility bills? My thermostats are so smart and know when to not come one, I am using my system's less than before and loving my constant temperatures! You need to buy this! I know that some people like that Nest because its flashy, but this does all Nest does and even more!!!!! For the same price!!!!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great, inspite of Alexa

    Posted
    Redwhiteandtim
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We "upgraded" from the ecobee3, which is the most amazing (albeit expensive) smart thermostat ever. Those features are all carried over seamlessly into the newer version and we have loved the comfort it provides to our home. We have a split level house and rarely keep a standard schedule, so the occupancy sensors are huge in regulating the day-to-day/ hour-by-hour temp of our home. The weather integration is fantastic too, turning our units on/off at the appropriate times to minimize effort needed. My only disappointment is with the Alexa integration. It doesn't maintain the full suite of Alexa features that would be found in a standalone unit and most disappointedly has a tremendous struggle respondinf to voice commands while the user us only a few feet away in a quiet room. The magic of this technology is lost when having to scream at a device to make it work. The speaker volume is ok for its size and perhaps improvements will be made to integration over time. We've also noticed the device activate its lights at random throughout the day/night. A minor annoyance from your thermostat when it distracts you from a movie or conversation. All that aside, we do use and prefer our Google Home for home integration, but hope to further use the ecobee Alexa feature when we move the Home to a new level of the house. To do it all over again, I would have kept the ecobee3 and purchased an additional Google Home. In summary, Thermostat features: AMAZING. Alexa integration: MEH.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    The kitchen sink and then some

    Posted
    BaileyDOOD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    In terms of smart thermostat, the Ecobee4 seems to be the echelon of current day thermostats. Improvements from the Ecobee3 design and functionality plus the unnecessary built in feature of Alexa, Amazon's echo technology. The thermostat does everything I wanted in terms of a smart thermostat. The app for phone and computer work great. The only minor issue I have with the thermostat comes with the set schedule. When making the schedule for temperature preference, if the Ecobee does not sense your home, it will default to the away setting which I set as a 5 degree difference. My thermostat is located upstairs, and when home, I don't walk upstairs constantly so Ecobee thinks I'm away as it doesn't sense home presence. Also, Alexa is a nice feature, but not necessary. It doesn't seem to function well with the Ecobee itself in terms of being able to set a random temperature only, home and away settings. Also, the built-in Alexa feature does not communicate with other Alexa products, so no voice calls or messages unfortunately. Also, on very rare occasions, Ecobee's Alexa will think I'm talking to it in the middle of the night for some strange reason. The positive side of having the build in Alexa is that it can serve as a communication hub to other smart products in another level of your house if needed. Overall, I'm satisfied with the product, but giving the limitations of Alexa, I'd opt for the Ecobee 3 again as it is much cheaper.

    I would recommend this to a friend