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Customer Ratings & Reviews

Your price for this item is $99.99

Customer reviews

Rating 2.9 out of 5 stars with 13 reviews

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Rating by feature

  • Video Quality

    Rating 4.5 out of 5 stars

  • Mobile App

    Rating 3.3 out of 5 stars

  • Sound Quality

    Rating 3.9 out of 5 stars

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Cons mentioned filter

46%would recommend to a friend

Customers are saying

Customers admire the Smart Wi-Fi C31 2K Wired and Battery Operated Video Doorbell for its excellent picture quality and video capturing capabilities. Customers appreciate the doorbell camera's ability to capture high-quality videos from a far distance, covering over 100 feet.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-13 of 13 reviews
  • Cons mentioned:
    Customer service, Playback issues

    Rated 2 out of 5 stars

    Event playback encryption issues

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to play back events captured by the camera. Goes through an encryption process then unable to play video message. Many Google posts of same unresolved issues since 2023. Eufy customer service unable to resolve...they say their technical team working in it... waiting over one week.

    No, I would not recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      Dear Customer,

      I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.

      Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.

      You can reach out to us via support@eufy.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.

      We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.

      Best Regards, eufy

  • Pros mentioned:
    High video quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Battery life not great so far, but good besides.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not impressed by the battery life so far. I've adjusted the settings to see if I can increase it since I've had to charge at 9 or 10 days. If you have doorbell wiring, then power should be less of an issue. Picture quality is good and all other functions are good, but for a doorbell camera to be useful it should last for a few months on a charge.

    No, I would not recommend this to a friend
  • Pros mentioned:
    High video quality, Local storage

    Rated 4 out of 5 stars

    Solid performer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a month of use am satisfied with its performance. Uses local memory instead of cloud like my previous Nest doorbell, so there is no monthly fee. I have not found a way to find out how much memory is left. Many alerts if you are working in yard near door, but they are easy to erase in app. I chose this one because of battery and wired. Previous one was wired but depended on internal battery for power when doorbell was pushed. When that battery failed, it went offline when doorbell was pushed. This does not have that flaw and battery is replaceable if necessary. Picture quality is good.

    I would recommend this to a friend
  • Pros mentioned:
    High video quality

    Rated 4 out of 5 stars

    Great quality doorbell camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality camera and very easy to setup. There was a 3-5 seconds delay on the video capture. Overall i am happy with the doorbell camera.

    I would recommend this to a friend
  • Cons mentioned:
    App crashes frequently

    Rated 1 out of 5 stars

    App does not work

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The doorbell seems to work properly, and the supported app worked for a few hours. After a while, the app continued to crash to the point that I could not keep it open long enough to view events or see live footage at the door. Go to the Google Play Store and notice almost all recent app reviews are negative. Positive reviews are a few years old. Maybe an unresolved app update is the problem? Either way, I am disappointed, and Best Buy should consider the impact of associating their name brand with Eufy.

    No, I would not recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      Dear Customer,

      I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.

      Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.

      You can reach out to us via support@eufy.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.

      We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.

      Best Regards, eufy

  • Pros mentioned:
    High video quality

    Rated 5 out of 5 stars

    Good quality product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doorbell camera video and audio quality is awesome, it’s capture good quality video from far distance and covers more than 100 ft distance.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Skip on this one

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor experience. Seems like it takes too processing power to write to the sd card, so much so that live feeds will not even pull up. Love their other cameras so got the two camera doorbell and having a much better experience.

    No, I would not recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      Dear Customer,

      I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.

      Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.

      You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.

      We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.

      Best Regards, eufy

  • Pros mentioned:
    2k wired and battery operated video doorbell

    Rated 5 out of 5 stars

    Great doorbell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great video doorbell for budget minded people. Would buy these again!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Went offline and couldn’t recover

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera worked fine for a few weeks then went offline and could not get it to connect to WiFi , after a few hours of trying gave up and looked at reviews, seems like this is an issue that various people have encountered with no solution

    No, I would not recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      Dear Customer,

      I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.

      Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.

      You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.

      We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.

      Best Regards, eufy

  • Rated 1 out of 5 stars

    Door bell

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not connected with mobile don’t like it ……………….. thank you

    No, I would not recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      Dear Customer,

      I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.

      Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.

      You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.

      We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.

      Best Regards, eufy

  • Rated 5 out of 5 stars

    I like this product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i was i need of a doorbell camera i gave Eufy a try , this is a very good product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The main reason we got this one is because it does not have any sneaky subscription services like the others. Just a great camera doorbell, no subscriptions needed to use.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage Investment

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Invest in a wired and a more reputable security system

    No, I would not recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      Dear Customer,

      I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.

      Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.

      You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.

      We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.

      Best Regards, eufy