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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 20042 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers highly value the sound quality, content variety, and ease of use of "Free Apple Music for up to 3 months (new or returning subscribers only)". The product's usability, battery life, and integration with Apple devices are also appreciated. Many users find the music library expansive and the integration with Apple devices seamless. Overall, customers seem to have a positive experience with the product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 20,042 reviews
  • Pros mentioned:
    Battery life, Ease of use, Sound quality

    Rated 5 out of 5 stars

    Bestbuy always gets it right for many years

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the Apple AirPods for a little while now, and they’ve honestly made a big difference in my daily life. As someone who is visually impaired, I rely heavily on audio cues and voice guidance, and these headphones fit right into that need. The sound is clear, and I like that the voices from apps like Google Maps are easy to hear even when I’m outside. It makes navigation a lot less stressful since I don’t have to fumble around with my phone to figure out where I’m going. I also use other accessibility apps that read out information to me, and the AirPods handle it smoothly without lag or cutting out. Another thing I’ve appreciated is how quickly they connect with my iPhone—no extra steps, it just works. The battery life has been solid, and the case is small enough to carry around without hassle. As for Best Buy, the experience has been good. Ordering was simple, and I liked knowing I could pick them up quickly at the store instead of waiting for shipping. The staff was helpful when I had a couple of questions, and it’s reassuring that if I ever need support, I can go right back to them. Overall, the AirPods are not just another pair of headphones for me—they’re a tool that actually helps me get around and stay more independent. Bestbuy sale team wee able to guide and assist me to this product easily. Thanks again for the years of service you have given me.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Apple Music = Seamless Music Experiece

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using Apple Music on my new MacBook Air has been an amazing experience. The integration is smooth and effortless — everything syncs perfectly with my iPhone, so my playlists, downloads, and listening history are always up to date. The interface on the MacBook is clean and easy to navigate, making it simple to discover new music or enjoy my favorites. Sound quality is excellent, especially when paired with good headphones or speakers. I love the curated playlists and personalized recommendations, which always introduce me to artists I might not have found otherwise. Apple Music really shines on the MacBook Air — it’s fast, reliable, and makes listening to music while working, studying, or relaxing an absolute joy.

    I would recommend this to a friend
  • Pros mentioned:
    Content variety, Sound quality

    Rated 5 out of 5 stars

    BEST MUSIC APP AROUND !

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple Music is hands down one of the best streaming platforms out there. The seamless integration with Apple devices, lossless audio quality, and massive music library make it a must-have for any music lover. The personalized playlists, like “Replay” and “For You,” always introduce me to new tracks that match my taste. Plus, the exclusive content and radio stations, like Apple Music 1, add a unique touch that other services lack. Whether I’m vibing out, working out, or just relaxing, Apple Music has the perfect soundtrack for every moment. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Usability

    Rated 5 out of 5 stars

    Apple Music

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple Music has completely transformed the way I enjoy music. From the moment I subscribed, I was blown away by the massive library of songs, albums, and playlists available. No matter the genre, artist, or mood—Apple Music always has the perfect soundtrack. What really sets it apart is the seamless integration with my Apple devices. Whether I’m using my iPhone, iPad, or MacBook, everything is perfectly synced. I can start a song on one device and finish it on another without missing a beat. The sound quality is excellent, and offline downloads work flawlessly for when I’m traveling or have limited data. I also love the curated playlists and personalized recommendations. It’s like having a DJ who knows exactly what I want to hear. The “Replay” feature, which shows my top songs of the year, is another great touch. Everything about the app feels smooth, polished, and easy to use. Apple Music has become an essential part of my daily routine, and I couldn’t be happier with the experience. Highly recommend to anyone who loves music!

    I would recommend this to a friend
  • Pros mentioned:
    Content variety, Sound quality

    Rated 5 out of 5 stars

    Apple music

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple Music has been a great bonus with my MacBook. The sound quality is sharp, the library is huge, and the curated playlists actually match my taste instead of feeling random. I like how everything syncs instantly across my devices, so I can switch from laptop to phone without losing my place. The personalized mixes update often enough to keep things fresh. Overall, it’s easy to use and makes listening more enjoyable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Apple music is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple Music has seriously upped its game! The sound quality is top-notch, especially with spatial audio, making you feel like you're right in the studio. Plus, the curated playlists are actually good, not just random songs thrown together. The interface is clean and easy to navigate, which is a huge win. Finding new music is a breeze with their discovery tools, and the integration with other Apple devices is seamless. While it's not perfect, Apple Music's improvements in sound, curation, and user experience make it a strong contender in the music streaming world.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Beat Speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Beat speaker, and it has completely transformed my audio experience! From the moment I unboxed it, I was impressed by its sleek and modern design. The build quality feels premium, and it’s compact enough to fit in any space without being intrusive. The sound quality is where this speaker truly shines. The bass is powerful and deep, providing an immersive listening experience for all types of music. The mids and highs are crisp and clear, ensuring that vocals and instruments are well-balanced. Whether I'm listening to my favorite playlists, podcasts, or watching movies, the audio performance is consistently impressive. Connecting the speaker via Bluetooth was quick and easy, and it has a solid range. I appreciate the long battery life, which allows me to enjoy hours of uninterrupted music. Additionally, the controls are intuitive, making it simple to adjust volume or skip tracks. One minor drawback is that the speaker can be a bit heavy for carrying around, but considering the sound quality, it’s a trade-off I’m willing to make. Overall, the Beat speaker offers excellent value for its price, and I highly recommend it to anyone looking for a high-quality audio experience.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    The AirPods 3

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods 3 fit perfectly and stay comfortable even after hours of use. Sound quality is crisp with good balance between bass and highs, and the spatial audio feature really adds to the experience when watching movies or listening to music. Pairing with my iPhone was instant, and switching between devices is smooth. Battery life is solid—I get a full day of use with the charging case. Only thing I’d note is they don’t have noise cancellation like the Pro model, but for the price and comfort these are excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality, Usability

    Rated 5 out of 5 stars

    Fantastic service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love listening to music, and usually have something always on in the background while working. Recently Spotify has been giving me issues with playback (or lacking playback) so I tried using Apple Music, and I was blown away by the difference! The sound is better (especially with AirPods), I love the interface and how clean looking it is and just how easy to use and find music I like it

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    AIRPODS PRO 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods Pro 2 are a major step up from the first generation. The improved active noise cancellation and adaptive transparency mode make them perfect for both focus and awareness when needed. Sound quality is richer with deeper bass and clearer mids, thanks to the upgraded H2 chip. Battery life is solid, and the new volume control on the stem is a welcome touch. Plus, the case with Find My and a built-in speaker adds peace of mind. They fit comfortably and stay in place, even during workouts. Overall, a premium experience in a small package.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Apple Music: The Ultimate Soundtrack to My Life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple Music has completely transformed the way I experience music. From its vast library of over 100 million songs to its expertly curated playlists, it feels like there's always a perfect tune for every moment. The platform’s seamless integration across devices makes it incredibly convenient, whether I’m working out, commuting, or just relaxing at home. The audio quality is superb, especially with Lossless and Dolby Atmos options that bring tracks to life in ways I’ve never experienced before. The personalized recommendations through the "Listen Now" feature are spot-on, constantly introducing me to artists and genres I wouldn’t have discovered otherwise. I also love the ability to download songs for offline listening, which is a lifesaver on road trips or flights. Plus, Apple Music’s exclusive content and live radio stations, like Apple Music 1, add a dynamic edge that sets it apart from other streaming services. Overall, Apple Music isn’t just a music streaming app—it’s a complete listening experience that caters to every mood, occasion, and preference. It’s worth every penny, and I can’t imagine my life without it. Highly recommended for any music lover!

    I would recommend this to a friend
  • Pros mentioned:
    Content variety, Sound quality

    Rated 4 out of 5 stars

    Love It, but Could Be Smoother

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a regular music lover, I really enjoy using Apple Music. The sound quality is great, and I like that I can listen to pretty much any song I search for. The playlists they suggest are usually on point, and I’ve discovered a lot of new music that way. I also like being able to download songs and listen offline when I travel or don’t have Wi-Fi. What I don’t love is that sometimes the app feels a bit messy — there are too many tabs and it’s not always easy to find what I’m looking for quickly. Also, I wish the recommendations were a little more personalized. But overall, it works well, the library is huge, and it’s super convenient — especially if you use other Apple products. Definitely worth it if you’re into music every day like me.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing app!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using Apple Music for a while now, and I’ve really enjoyed how easy it is to navigate and find new songs. The interface feels clean and intuitive, and I like that everything syncs seamlessly between my iPhone and laptop. One of my favorite features is the personalized playlists especially the categorized music like country music because they actually match my music taste really well. The sound quality is great, and I’ve noticed the lossless audio option makes a big difference when using good headphones. I also appreciate that I can download songs for offline listening, which is super convenient when I’m driving or at the gym.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    A Symphony in My Pocket – Perfect for Every Moment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used a bunch of music apps over the years, but honestly, this one just hits different. The sound is super clear, and everything about the app feels easy to use without being too flashy or complicated. What I really love is how the playlists always seem to fit my vibe—whether I’m driving, working, or just chilling at home. It’s kinda weird how spot-on it is sometimes. Plus, it syncs across all my stuff without me even thinking about it. It really feels like I’ve got my own little DJ following me around. Definitely something I use every single day.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My Take on Apple Music's 3 Month Trial

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hey there, fellow music lovers! So, I'm dropping a few lines about the Apple Music offer that's been making some noise lately; it's the one where you get to jam out free for up to three months if you're either a fresh face to the service or making a comeback tour. **WHO GETS THE GOLDEN TICKET** Let's talk about who gets the golden ticket to this music fest. It's pretty clear cut: if you're new to the Apple Music scene or haven't been around for a while, you're in. I was a bit skeptical at first, wondering if there was some fine print I was missing, but nope, it's legit. You just can't be a current subscriber, which makes sense, I guess. **NOW, ONTO THE REDEMPTION SAGA** I braced myself for a bumpy ride, but it was smoother than I expected. A few taps in the right places, and I was in. I did have a moment of doubt, though, when I had to enter my payment details (because "free" can be a tricky word these days), but they didn't charge a cent, and they made it clear I can cancel anytime before the trial turns into a pumpkin; I mean, a paid subscription. **CATALOG DEEP DIVE** Straight off the bat, the music collection is like hitting the motherlode. Whether you're into top 40 pop, underground indie, or want to travel back in time with some classic rock, Apple Music's got it. I found myself lost in the sauce, hopping from one artist to another, and before I knew it, hours had passed. It's a musical rabbit hole, and I'm all here for it. **ALL ABOUT THAT BASS (AND TREBLE)** Now, for the audiophiles out there wondering about sound quality! it's crisp, it's clear, and it's got that nice thump where it counts. I'm no sound engineer, but whether I was using my beat up earbuds or my fancy home speaker, the tunes came through solid. **NAVIGATING THE BEATS** Interface wise, I'll say it's pretty slick. Apple's got style, and it shows in their apps. Finding my way around was a breeze once I got the hang of it. Sure, there were a couple of times I got a bit lost trying to find that one playlist I liked, but it's mostly smooth sailing. **FEATURE SPOTLIGHT** Personalized playlists are the bomb "For You" becomes "For Me" real quick. The offline listening is a lifesaver for subway commutes, and the way it all syncs across my devices is like magic. I start a song on my phone, continue on my laptop; no skips, no hiccups. **CUSTOMER SERVICE JAM SESSION** Had a small hiccup with my account (thought I got charged but didn't), and I reached out to support. They were quick to respond, super helpful, and got me sorted in no time. No robots either, actual humans, which is a breath of fresh air. **THE VERDICT ON VIBES** Looking back at the last few weeks, I've been on quite the musical journey. Overall satisfaction? I'd say I'm somewhere between "pretty stoked" and "why didn't I try this sooner?" The app's been a solid sidekick for my daily routines, and I've discovered tracks and artists I probably wouldn't have stumbled upon otherwise. **FINAL BOW AND RECOMMENDATION** So, the million-dollar question; would I recommend snagging this free trial? Heck, yes. If you're thirsty for tunes and your wallet's feeling light, it's a no-brainer. You get a whole lot of music for zero bucks, and the freedom to cancel if it's not your jam. As for me, I'm leaning towards keeping the party going and sticking around after the trial. I mean, who cancels free music, right? **STAR RATING** If I had to slap a star rating on this whole shebang, I'd give it a solid 4.5 out of 5 stars. There's room for improvement, like maybe making the app psychic to play what I'm in the mood for without me searching, but that's asking for the moon. So there you have it, my deep dive into Apple Music's free trial. It's been real, it's been fun, and it's definitely been real fun. I'm off to explore more playlists, but who knows, maybe I'll see you out there in the digital music wild.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Usability

    Rated 5 out of 5 stars

    I LOVE Apple Music

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's just so easy and intuitive to use. Asking Siri for a specific song or even "songs like..." has always been one of my favorite features. Sound quality is great, for me. And I never really have issues with it since I keep my favorites downloaded.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Genial!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like much my airpods pro 3, excellent sounds And they are going down in price, they last a long time on battery

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Higher quality at a better price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Of all the streaming platforms, I think Apple Music is by far the best. While others may technically be more "popular", they're also cluttered with AI slop. I think the popularity comes from the fact that others offer a free account. But for the money, Apple Music has MUCH better sound. The streaming quality for the same price tier is noticeably better on Apple Music. It's actually cheaper for the individual or family (6 people) plan than other services. Apple Music streams in Lossless and Hi-Res Lossless (up to 24-bit/192kHz) and offer Dolby Atmos for that 3D listening experience. Others stream in lossy compression formats like Ogg Vorbis, which has audible artifacts. With over 100M songs, you should be able to find everything you're looking for with Apple Music, even obscure and indie stuff. While some content is streaming platform specific (for Apple Music and others), just about every song is available. The "Listen Now" feature is a decent enough curated playlist of suggested songs and artists. I honestly don't think other platforms are any better at this, but that's just my opinion. A super cool new feature I recently discovered is the Karaoke feature called Apple Music Sing. You can dynamically lower or raise the volume of the lead vocals while keeping the music and background vocals. The lyrics are displayed in real-time, turning any device using Apple Music into a Karaoke machine with almost unlimited songs.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple Music has truly elevated my listening experience. The vast selection of music, curated playlists, and seamless integration across all my Apple devices make it the ideal streaming service. The personalized recommendations consistently introduce me to amazing new artists and songs tailored to my tastes. Additionally, the lossless audio quality option provides an outstanding listening experience for audiophiles like myself. The user-friendly interface, combined with exclusive artist content and interviews, keeps me engaged and makes music discovery effortless. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The three-month trial of Apple Music is a great way to dive into its vast music collection. The playlist curation feels personal and the sound quality is crisp. It's user-friendly and integrates well with my other Apple devices, making it convenient for on-the-go tunes. The trial period is ample to explore and decide if it's worth the subscription. However, it's another app to juggle if you're already using different music services. Overall, it's a solid choice for anyone looking to expand their music library.

    I would recommend this to a friend
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