Customer Ratings & Reviews
See more imagesFrigidaire - 12,000 BTU Smart Window Air Conditioner with Wi-Fi and Remote - White
- Model:
- FHWW124WD1
- SKU:
- 6578451
Highly rated by customers for:
Customer reviews
Rating 4.2 out of 5 stars with 15 reviews
Top Mentions
- Rated 1 out of 5 stars
Horrible
Robert Posted
Not sure how it works. First one (pictured) showed up in horrible condition and destroyed. The front panel was so busted it couldn’t stay on. No styrofoam or any thing to protect it in the box so the brackets to hold it in the window were bent. I exchanged that one and waited a week for a new one to arrive at the store. Didn’t want to trust fedex with it again so I went and picked it up myself. Still looked horrible. Not as bad as the first one, but still pretty bad. Decided to try to work with it. Plugged it in and the fan worked for roughly 3 seconds before it logged itself in the side of its housing and burned the motor out. So that one was returned and that was the end of my experience trying to get an ac from Best Buy
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted
Hi Robert,
Thank you for taking the time to provide us with your review and experience! and thank you for bringing this to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances, take every inquiry very seriously, and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to resolving this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Owen
- Rated 5 out of 5 stars
GREAT AC
JimmyG Posted
This ac unit works excellent at times gets too cold and have to turm off. The only downfall but think is normal with all ac window units is kindnof loud.
I would recommend this to a friend - Rated 5 out of 5 stars
Aircondicioner
Amazinglovelyeasyspacesa Posted
Easy instalacione fast cool place connecting with Alexa controler by the app amazing
I would recommend this to a friend - Rated 5 out of 5 stars
It's a breeze,
BenjaminH Posted
Love it. Works great. Not as loud as others and it cools our den down pretty fast.
I would recommend this to a friend - Rated 5 out of 5 stars
Keeps house cold!
Angel Posted
I bought this for a friend of mine and she absolutely loves it! It keeps her entire main floor cold, and saved her money in her electric bill compared to her old air conditioner!
I would recommend this to a friend - Rated 5 out of 5 stars
Ac
DickJ Posted
Works great so far. It is new. So I would expect nothing but. We'll see how long it lasts.
I would recommend this to a friend - Rated 5 out of 5 stars
Cools well
WandaW Posted
This AC is absolutely wonderfu. It cools a 2 bedroom apartment
I would recommend this to a friend - Rated 5 out of 5 stars
Works great
WilliamC Posted
Works great, glad I bought it. Very powerful and great price
I would recommend this to a friend - Rated 5 out of 5 stars
Happy Customer
MarthaM Posted
The performance of the unit is outstanding. I recommend the item to friends and family.
I would recommend this to a friend - Rated 5 out of 5 stars
Great product
ElenaC Posted
Works great easy to install the best unit i have ever buy
I would recommend this to a friend - Rated 5 out of 5 stars
Great Air Conditioner
Apple Posted
Great air conditioner at a good price. Very Hapoy with purchase.
I would recommend this to a friend - Rated 1 out of 5 stars
Poor Quality Customer Service
JasB Posted
The box came torn and worn and used. Inappropriate to send to a customer as a “brand new” product. When the box was opened you could also see that the carton inside the box was broken
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted
Hi, JasB! We greatly appreciate you taking the time to provide us with a review.
We would like to sincerely apologize for the disappointment, and please know that this is never the kind of experience we would want you to have with us. Although this is an unusual occurrence, we strongly advise that you inspect the appliance upon delivery for any flaws so that the local store where you purchased it can replace the unit. Most flaws are caused by the delivery process rather than the manufacturer.
We take great satisfaction in meeting your high standards for quality, and if there is anything we can do to improve your experience and have any specific assistance with the appliance, feel free to Live Chat with us or call us by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you. ~Juan
- Rated 5 out of 5 stars
Air conditioner
StephanieL Posted
Such a great buy! Perfect to cool down a hot house in the summer!
I would recommend this to a friend - Rated 5 out of 5 stars
Great ac unit
Itchart Posted
I love the wifi controls on this unit. They make a great ac unit.
I would recommend this to a friend - Rated 1 out of 5 stars
Horrible Delivery
LAAv Posted
When the air conditioner arrived. The driver dropped it on the porch so hard the house shook. The box was soaking wet. We therefore returned it without even unwrapping it, fearing it was sitting in water somewhere.
No, I would not recommend this to a friend
