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Customer Ratings & Reviews

Frigidaire - 16.6 Cu. Ft. Frost-Free Upright Freezer - White-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 517 reviews

97%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 517 Reviews
  • Rating: 5 out of 5 stars

    Works like a champ!

    Posted
    FrankinNY
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We bought this Frigidaire Freezer to replace our still working Frigidaire Freezer of 22 years. Never had a bit of trouble with it, but it was only 8.7 cu ft and lacked features such as automatic defrost, interior light, and space! This new Frigidaire had all those features. The delivery crew did an outstanding job of getting this new appliance in our basement, with no damage, and the utmost care. Plugged it in, and in less than an hour it was freezing cold. Be sure to adjust the leveling feet, before you load the freezer up, more so to keep the freezer locked down in place. The door is really tight, you have to keep a hand on the freezer to keep it from moving. My wife loves it, plenty of room, and a light.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good, but could be better

    Posted
    lamalady
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The door has room for many removable "bins", but the freezer only comes with 3, and additional ones cost $30/ (REALLY???) So w/o additional bins, much of the door space is wasted space. Well lit, and let me tell you you'll get some muscles from opening the door - it's a very snug fit, which is good, but it's definitely a 2 handed operation - one had on the handle, the other on the freezer while you pull to get it opened! Power light is in stupid location (recessed under door, making it hard to see). I would also give this recommendation a maybe if that was an option, due to the lack of additional door bins, or reasonably priced ones that I could buy.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    My first freezer

    Posted
    GeoP
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Can't believe I waited this long to buy an upright freezer. Always had a side by side fridge with what I would call a "can get by freezer". Never really had enough room for much food at any given time. Looked at a 13 Cu Ft versus a 17 Cu Ft and am glad I went a little bigger. Plenty of room for everything and I can even make extra food and freeze for later. I even have room for more than a pint of ice cream. Extremely spacious, love the pull out baskets and the adjustable door bins. I can see what's actually in the freezer without having to move everything around. But the best part is the 'frost free' feature. I would recommend this freezer, good price, good features and free installation.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Upright Freezer

    Posted
    GPARACH
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Delivery was prompt and painless except getting through the bulkhead cellar door was tight. I suggest you thoroughly check your opening before purchasing a freezer this size. The freezer has been running for a month or two and so far I have no problems with its operation. It is a little loud as others have noted, but not too extreme. Also, the door hinge is on the right front only and the door seal is quite tight. Almost to the point you feel like it may tip over on you if you pull too hard. All in all, I'm happy with my purchase and this is one huge freezer that will handle everything I could ever want.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Didn't last 2 years

    Posted
    KevinP

    I purchased this freezer at Best Buy on March 2, 2015. On 12/6/2016, I discovered a freezer full of spoiled food. What a waste! Best Buy does not service appliances in my area though I bought it at the local Best Buy store. I tried calling Frigidaire for assistance troubleshooting the appliance so I could perhaps repair it myself. They could not do anything more than refer me to another store for repair. Other appliance stores charge a trip charge of several hundred dollars with no guarantee they can repair the freezer. DO NOT BUY!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    A good product.

    Posted
    Sbatool
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The freezer under review is a good product. It has a number of useful features. For instance, it needs no frost cleaning. Two baskets. However, the "Features" describe and show in a picture "Basket Dividers", but the said Dividers were not with the Baskets and on call both to BestBuy and Frigidaire, the Customer Service representative could not find them and their Part Number. It is disappointing!!! Even peoples at the Store were unable to explain as to why described and pictured "Dividers" are not available? The Dividers are a great needed necessity. Some ought to find them and provide, professional and business confidence are maintained.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Stopped working less than 2 years old

    Posted
    Skellington
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We bought this freezer in May of 2015. The first one delivered never froze anything. Called Best Buy and they replaced it within a week. About a month ago, I opened the door to find everything defrosted. I ended up throwing out a few hundred dollars worth of food. I put a loaf of bread in there and some freeze pops and now they're sometimes frozen and sometimes not. Local appliance tech says that it's the compressor and they cost more to fix than it would to buy a new one. I guess I'm buying a new one and getting the extended warranty but it won't be the same brand.

    No, I would not recommend this to a friend

    • Brand response

      FrigidaireSupport

      I hate to hear about your freezer experience, Skellington. Please take a moment to contact us directly.
      We would like to review your account and see what assistance might be available. Thank you, Courtney Frigidaire

  • Rating: 1 out of 5 stars

    Awful Appliance and Service

    Posted
    NotHappy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We exchanged our old chest freezer for this item. It had a damaged box but the installer said it would be fine. It appears to have power but the compressor never worked and it stays at refrigerator temperatures. All our food was ruined and after an hour on the phone with Best Buy we don't have a convenient time for a replacement or any compensation for our spoiled food. Decided just to return it and buy a different model from another store. Won't buy from Best Buy again.

    No, I would not recommend this to a friend

    • Brand response

      FrigidaireSupport

      Hey there! We certainly apologize for your experience and thank you for bringing your concerns to our attention. Please know that we strive to produce quality products, and your feedback does not go unnoticed. As our design, and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. We understand that you are in the process of returning your purchase, and we hate to see you go. Hopefully, you will have a better experience with us in the future.

      Kindly,
      Ciara Frigidaire

  • Rating: 4 out of 5 stars

    Good and Cold

    Posted
    BobTheEater
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    First and foremost, this thing stays cold. Just what I wanted, great for extra food from the big box stores. We bought it from the outlet with a dent, not impact to my review. The only thing keeping this from a 5 star rating is that when we open the door, the entire appliance slides. Maybe because it is only partially filled. So, we have to hold the side of the freezer when pulling the door open. If you have large hands like me, you can do it with one hand, but my daughter uses two hands. Not too big of a deal for the price. Not fancy, just cold.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Freezer

    Posted
    FSTSKN
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The setup and space offered by this freezer allow for easy access and visibility to frozen items. I like how the door closes and creates a seal that reassures you that it is keeping the heat out. The only downside to this freezer is that it has only one source of light, but it is a bright daylight LED bulb which is something that I was looking for in place of some freezers which are still utilizing incandescent bulbs. Overall, very satisfied with the emergency purchase to replace a previous chest freezer that decided to quit suddenly.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good purchase

    Posted
    Kate
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I wanted upright freezer for some time now. Finally pulled the trigger and decided to buy one. There is a huge selection of freezers so it was not that easy to choose. What really spoke to me was the shelves organizing system. I love the drawers and how everything fits. Honestly, it is a big freezer but the key is to organization: you need shelves, drawers and bins to use it to its full potential. I hope that we will see that more in the future products.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    We love this refrigerator.

    Posted
    Beverly
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We have never had any major problems with it. The only thing is that you have to change to water filter about every 3 months which gets rather expensive over a year's time. I am not sure if it is caused by the filter or our water. Also the light indicating the ice dispenser went out soon after we bought it. It is quite an ordeal to change out the bulb so we never had them come out. Not worth it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Awesome Purchase

    Posted
    Claire
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We love this freezer so far. Fits everything we need it too and keeps it the temp it needs to be. Happy to find one that we could keep out in our detached garage during cold Pacific NW winters (other similar freezers by other manufacturers wouldn't allow surrounding temps below 40 degrees or so). If I had to change anything, it would be to have more shelves for the door and a key made out of metal instead of plastic.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for the money

    Posted
    LigaPrivada
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this needing a freezer primarily for meat storage. I wanted to be able to adjust the shelves to accomate different sizes of packaging. The adjustable door bins also make the door storage more useful than most freezers I looked at. The extra insulation keeps things frozen for a few days if the electricity goes out, as well as adding efficiency. Overall, I feel this is a very good freezer for the money, and was exactly what I was looking for.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    plenty of room to find items easily

    Posted
    Cherie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The shelves are well spaced but are easily moved to accomodate any combination of food sizes. The door shelves are moveable also to help keep like foods together. The light inside is very bright and the contents easily found. Best part, of course is not having to defrost. I have been doing that all day job for years and now I couldn't be happier. The cost of the freezer was reasonable, below what I expected. The extended warranty was very reasonable also.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Satisfied

    Posted
    Misty
    • My Best Buy® MemberMember

    Just what I was looking for. I have a small freezer in my refrigerator so I needed extra room to hold overflow. This has come in very handy and it freezes very well. Keeps everything. Had freezers in the past that wouldn't keep ice cream frozen but this freezer has no problem and everything stays frost free. It is energy star rated so it also saves me money and I don't have to dig for things like in a chest freezer. . What's not to like.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    am happy with this freezer

    Posted
    spot
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    the only draw back is it is hard to open. The freezer wants to roll toward you when opening the door and need to have both hands free to open it. I am dissapointed about the $100.00 rebate through KCP&L said something about my area being under Aquila and We have lived here for 41 years + and has always been KCP&L. Anyway no rebate. I might not have purchased it had I known I would not receive the $100.00. Still kind of angry about that. Probably won't bother with Energy Star merchandise again.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Just what we needed

    Posted
    Mdelcimmuto
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The need for a freezer arose quickly, my wife and I look at several big box stores and on line.. Nothing met out needs and our last stop was BestBuy. We found exactly what we needed on our first trip. The purchase was made and the delivery crew did an excellent job. When delivered, there was a small dent on the bottom of the freezer and the delivery crew called customer service for us to report it and we were immediately offered a gift card for the inconvenience.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Freezer, great value

    Posted
    Joanne
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was looking for a new freezer to replace my old chest freezer. I had grown tired of "digging" through my chest freezer trying to find things. This freezer has ample shelves and baskets to organize your freezer items. There are color coded tabs to label the baskets. There are shelves on the door for smaller items. It is energy star rated. I can easily locate items. Very convenient. I would highly recommend this freezer .

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    great freezer

    Posted
    pumpkin1735
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This freezer is quite big. I had to buy this without seeing it and that always carries some anxiety when it comes to appliances. I was pleased to see how much stuff can be stored in here! It has two shelf bins and the bins on the door can be placed as you want them. I wish there was an electronic temperature monitoring system on the outside door like there is on another model. Looking forward to stockpiling up on sales at the grocery store and saving money and time!

    I would recommend this to a friend