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Frigidaire - Gallery 69.7-Pint Smart Dehumidifier - White-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 177 reviews

97%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 177 Reviews
  • Rating: 2 out of 5 stars

    Expected better for price

    Posted
    Pubi
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I will review two things: the dehumidifier and the Google "integration." Dehumidifier This is my first ever dehumidifier. Never had a need for one until my apartment started reaching 60% while at school. I know I bought this way over sized for current needs, but figured I should future proof myself. As it is over sized, it does a quick job of lowering the humidity in my current (2019) apartment. Maybe I should do pro/con list: PROS- works fairly quickly, easy to dump water, has wheels so you don't need to carry it CONS - blows out extremely hot air, continuously runs fan even when not necessary, smart home function, super loud I want to elaborate on the hot air. I looked into the vent and see the motor right there. I believe they use the dried air as the air cooling system. The air coming out is extremely hot. My apartment went from 76 F to 81 F in about an hour with it in my living room. Now my thermostat is in living room, so it picked up really quick on the heat. This is a very insane design. You save no money running this over using your central AC as a dehumidifier since it will cause it to run anyway! The noise is also unbearable. Since the motor runs CONTINUOUSLY, there is no reprieve. I was with my XBOX headset on and still heard it going full steam. I now relegate it to my bedroom since I noticed the humidity is usually higher in there anyway. I also keep a tab on the humidity it senses on the app so I can turn it off once it reaches 45%. The motor still runs even if the compressor isn't. The manual claims that it is for proper sensing of the humidity. I feel it is more lazy design since there are many hygrometers out there and none require a constant stream of air. The Google "integration" Let's get this out of the way, the description LIES about working with Google. What it does is have Google refer to their own assistant to do anything. To use the integration function, you must say "Hey, Google, let me talk to frigidaire" then the Frigidaire assistant does it's thing and asks what you want. At this point you can use voice control to change settings. This is hardly "works with Google." I set it up, used it maybe 5 minutes and decided I'll never use it again since it is UNINTUITIVE and ads extra steps. I can be super lazy, but most times I ask Google what something is set to. You can't even say "Hey, google, what is dehumidifier set to?" since it comes back flat out saying it can't do that. The app The Frigidaire app is about as basic as possible. Just a list of appliances, each having a menu of settings. Is this any better? Not really. To change the humidity level, it goes by 5s. After each adjustment, you need to let it "think." If you just smash the button to setting you want, once it "thinks" you'll see it jump to whatever level it thought about. For how much this thing costs, there sure is a lot of cut corners. The dehumidifying is amazing. Pretty much everything else is a joke. It's a heater. It has pathetic smart home integration. It sucks power due to continuous use.

    No, I would not recommend this to a friend

    • Brand response

      FrigidaireSupport

      Hello Pubi. Thank you for your time and recent business with us! As we strive to produce high-quality products and services for deserving consumers like you, we would like to assure you we capture all consumer feedback to enhance Frigidaire’s overall operations and quality. We are grateful to you for taking the time to provide such a detailed review of the dehumidifier and its applications. We will share feedback with the design team for consideration in future production. We do apologize for any inconvenience you have incurred with these concerns. Should you have any questions or concerns that you would like to review in more detail, please contact us directly. Our team may be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna Frigidaire

  • Rating: 5 out of 5 stars

    So far, so good

    Posted
    BuildingScienceGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I did my fair share of research when my 2007 LG 70 pint started throwing error codes and would no longer do its job, and cam across a lot of different makes and models, and ultimately purchased the unit based on others reviews- so thank you other buyers :) IMO I think the features, benefits, price, and reviews make this unit the right fit for my basement- 1600sf with plenty of organized storage. I think what really matters is the units capacitors- 70 pints is a lot of water extraction in a 24-hour period. I personally sell higher end residential and light commercial dehumidifiers and think that if your basement just has a high RH but does not have any standing water (aka: bulk moisture), than this device will do the job just fine. Hence, if your home does reside in a high water table area, has a sump pit and pump that runs throughout the year, then I think you’ll want to invest into a larger capacity unit that can extract the moisture from within the air and actually shut-off for periods of time- if not, these little buggers will overheat your basement and spin your electric meter round and round through the warmer months of the year.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Frigidaire DeHumidifier Really Helps Pull Water

    Posted
    NewOrleansGirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This dehumidifier really works. My son had a mold problem in his apartment so installed one of these and it definitely made an impact. You can actually feel the difference in the air and can see the results in how much water it actually pulls from the air. I was so impressed that I got one for my home. The down side of the one I got was that it was quite noisy and since I had it installed in my family room, made it annoying to hear the TV with the de-humidifier running. For some reason I didn't notice the noise in my son's apartment so it could have something to do with the size of the space and acoustics. The other potential downside is that it pulls so much water that the container needs to be emptied daily. It does shut off when full so it doesnt overflow and on the upside this shows that it does what it is supposed to be doing,,,dehumidifying. Regardless if you have high humidity this unit will definitely bring that down.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I love this device! Removes water so efficiently.

    Posted
    Todd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've had this now for several months. It is great. It is not reflected in the picture, but the device has both a handle on the top of the unit (which pops out) and wheels on the bottom of the unit for mobility. I don't think the wheels are as mobile as ones that look like they are from a 4-wheel piece of luggage, but they work. The unit is heavy, I will say that. The Wi-Fi functionality is nice, but nothing spectacular - it lets you see current humidity percent, control the unit (on/off) and control the speed. It also alerts you by e-mail (Frigidaire account required) when the bucket is full. Only downside of this e-mail feature is that even if you just take the bucket out when it is empty the system registers that as "bucket full" and you will receive an e-mail. I haven't yet used the hose utility (the ability to have continuous output to a drain), but it is there. Highly recommended product.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works as advertised

    Posted
    Lamini
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Been working so well I bought another one. One in the basement and the other upstairs. I Let it run and fill up its own bucket after a few hours. I then connected it to a 50' hose which ran to a drain some 40' away. It still did not drain after a few hours so I put the humidifier on a small table some 2' above the floor. Its been draining a few days now. You can turn on / off from your phone using the Frigidaire app, as well as viewing and controlling humidity levels. Thats about it. Its only been running a week but it only took 1 night to notice the difference. This is not my first dehumidifier purchase and have been through their health benefits (look up mold/allergies) as well as how it helps with the house. Basement was originally ~65% humidity and its been hovering around 40% since that first day.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    So Far so Good

    Posted
    MEE2
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Building had water from torrential rain inside and set up this unit to assist with removing humidity and drying out for re-build. Space was much greater than this unit recommended for but were using in combo with the HVAC unit. Lowered humidity in a relatively short period and maintained the lower humidity preventing any potential for mold growth. Beginning was approx. 70% and lowered levels to near 40%. At first we used the onboard tank but later hooked it up to drain hose and drain for operation with no interruption. Would recommend doing this if you are not present all of the time. We ran continuous for 9 weeks and experienced no issues. Unit is a bit loud but did the job.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent at keeping our basement dry

    Posted
    Dylnel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This unit is amazing. With ease it pulls all moisture out of the air. We have this set up in our 800 sq ft basement which tends to get damp in the summer. Since putting this unit down there, the air is dry and humidity is gone. The one thing I recommend if putting this in a real humid location, get the hose attachment and run it to a drain. This thing really sucks up moisture and if you rely on just the bucket, you will be dumping it twice a day like I said in very damp rooms. This is an excellent dehumidifier and I highly recommend it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    keeps the basement dry

    Posted
    brightstar
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We always keep a nice working dehumidifier in our utility basement to keep the air moisture content down. This helps with any basement smells coming up to the living quarters. The Frigidaire - Gallery 69.7-Pint Smart Dehumidifier is nice. It has all the modern features that you can control from an app on your phone, but we just need it to keep being a workhorse in the basement. I could tell right away we had a new dehumidifier, it is working great.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works good

    Posted
    yukon
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Does the trick. Ran it for 2 days full on as suggested in instructions and it had to be emptied twice a day and then reduced the humidity level and it needed it once a day. Works great and on lower speed is fairly quiet. Only drawback is the way to change the filter. You have to remove the bucket and reach under the front panel and pull it down. Not the easiest thing to put back either. Otherwise after 2 months it works great and the basement is dry.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent Dehumidifier

    Posted
    Holz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    So far unit has been working well. The new timer function is handy as it allows us to run it for 10 hours when we good to bed. Did not bother with wifi, appears to only work with their app and requires a wifi connection to them. Oh and no homekit support. Ideally I would like to be able to add it to a scene where it turn on or off. Low temperature function seems to be good ~55 deg. F. Much quieter than the unit it replaced (earlier version of same dehumidifier)

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Did not accomplish all it was purchased for

    Posted
    Frang
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased this product in order to illuminate moisture in the air and to help our swamp cooler perform more efficiently. Unfortunately while it did remove a lot of moisture from the air unit also blew out a lot of hot air and so while the air was dry it was hot. So I feel that the unit performed as it should have it just wasn’t what we expected. I would recommend this to anyone wanting to remove moisture from the air and not concerned about the heat that unit puts out .

    I would recommend this to a friend

    • Brand response

      FrigidaireSupport

      Thank you for taking the time to share your dehumidifier experience, Frang. The way moisture is typically removed this is to reheat the air to further dry it after it releases its moisture. The dried air is heated by the combination of latent heat of condensation, which is a natural result of the process, and by circulating through the condenser where heat is exchanged from it to the air. Which can cause additional heat generated by the dehumidifier’s air compressor and the air going back into the room might be warmer than it was going in. I hope this helps! -Courtney Frigidaire

  • Rating: 4 out of 5 stars

    Home Dehumidifier

    Posted
    Brown
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Overall, we are pleased with the Dehumidifier. We are replacing a previous one that lasted us a number of years. So far, this one is working well. We purchased quickly to dry out a bathroom where we had a toilet leak. Leak was repaired, but this really helped dry up the bathroom and pull the moisture out. We tend to use dehumidifiers mostly in the summer when the A/C puts out to much condensation, but these work wonders for accidents in the home.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Couldn't be without this!

    Posted
    Rogger
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Set up this dehumidifier and have been using it ever since. It works very well with removing the excess moisture from our home. Would be nice if I was able to figure a way that it would automatically empty without having hose running through out my home into a drain, but will have to live with that now and empty it as needed, (2-3 times a day on average). Made a big difference with our living comfort and keeping us safe from mold and mildew growth/build up.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Hit for Our House

    Posted
    Mudrock
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Our first review ever. Home Run! Summer months ,our house with HVAC system and smart thermostat comes in at 65 to 70% RH consistently. With this unit the RH comes obtains the unit set point of 50% in a day with a fill up of the bucket about once a day. Two story 2000 sq ft house. We move it up stairs and down depending on RH levels. Maybe next year we'll get a second unit. Love the look of the unit, haven't used the wifi option.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Dehumidified to the Max!

    Posted
    SteveO
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Great unit! I love the app to notify and control the unit(s). I have purchased 3 of them so far and will be buying probably 2 more (between work and home). The unit is quiet, pleasant looking, and simple. I had considered a dehumidifier with a pump... but as I quickly learned, the pump tends to leak back if the distance and height is too far/high. I have very humid areas that require constant on, and so far they have not missed a beat.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Work as intended

    Posted
    Jose
    • My Best Buy® Elite Plus MemberElite Plus Member

    The dehumidifier works as intended. Seems to be better than the one it replaced. Overall that part seems to be ok. The connection to google seems to be lacking. I can't ask from google to find out the level of humidity or to set a setting, although paper that came with it says it should. Also says it is compatible to Alexa but haven't tried that. Also no support for IOS. But I guess for a dehumidifier this not a must for me.

    I would recommend this to a friend

    • Brand response

      FrigidaireSupport

      Thank you for sharing your feedback, Jose. We're always looking for ways to add/update features to our dehumidifier's operating functions. The dehumidifier does support IOS and Android for connectivity. I hope this helps. Please feel free to reconnect with us directly at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST should you have any other questions. Have a great day! – Courtney Frigidaire

  • Rating: 5 out of 5 stars

    Easy to use

    Posted
    Drury
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this dehumidifier 2 months ago, and use it in my 200 sq. Ft. basement. I dont current have a hose attached so that I can get idea how much moisture is being pulling out of the air. So far I get 1 bucket everyday to day and half. I leave it constantly running and it shuts off when the humidity level gets to 55. It is not very noisy and does exactly what I expect. So far this is a great product.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Exactly what we needed.

    Posted
    redhed4nu
    • My Best Buy® MemberMember

    Compact, easy to move, easy to empty. Does exactly as it should, we had a lot of rain and snow and needed to dry out the house. Controls are easy to use, and the timer is a nice feature. It seemed a little loud at first but now I don't even notice it. I haven't used the wifi option yet, but will definitely use that option when it gets used in the garage.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This unit worked fine for a large room.

    Posted
    RocketMan2020
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We had to do something about our Master bedroom that was having High humidity and mildew issues from active bathrooms on both sides. The vent fans for the bathrooms worked but we always had condensate forming inside the bedroom which my wife liked keeping really "cool". This unit met the challenge, I hope it lasts long enough to pay for itself...

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works very well

    Posted
    SSavage
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Humidifier is easy to set up and manage. Installed in the finished basement level of a 3-story condo, it initially ran non-stop for about 2 weeks. This required frequent emptying of the holding tank since I couldn't connect to a permanent drain. Once the 50% humidity level was reached the unit has required almost no emptying and the area is very comfortable.

    I would recommend this to a friend