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Customer reviews

Rating 3.9 out of 5 stars with 18 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

67%would recommend to a friend

Customers are saying

Customers enjoy the Prisma Plus 800's brightness and wide array of color options, as well as its ease of setup and use. However, some users experienced difficulties with connectivity, particularly when using the device with other smart home systems or multiple network connections. The app's control over color temperature and brightness was frequently praised. Issues with connectivity and occasional resets were reported by a smaller number of users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-18 of 18 reviews
  • Pros mentioned:
    Brightness

    Rated 2 out of 5 stars

    Horrible Application

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The light given by this bulb is very nice. It can change from white to the more classic hue. Unfortunately the application is horrible. If you just want to have the bulb come on and off at certain times it's okay. If you want to set it to come on at Sunset it then becomes a very complicated procedure. It then comes on at whatever was the last brightness or color you had it on. I can't mention other brands in the review, so I'll just say that with another brand I can create custom scenes and have them activate at whatever time I desire. The Geeni application even had some text in what I guess is the Chinese alphabet. I'll attach a screen shot. The application is so bad that when you set the brightness you can only see a number value, with another product I have you can see the brightness as you are setting it. Same goes for color temperature. So on the Geeni app when you set the brightness the only way to know what it is, is to wait for the bulb to run that setting and that's if it works. It's too bad the application is so poor because the product itself is good. I returned it and a Geeni Plug to get the product I already had which is better.

    No, I would not recommend this to a friend
    • Brand response from Geeni official response
      Posted .

      Thank you for giving time in sharing your feedback. We would like to learn and extend our assistance to you so we can fix it so you can enjoy the features of your device. For more details, please call us at +1 (888) 232-3143 or send us an email at [email protected]. You may also visit our support website support.mygeeni.com for live chat support. We are available from Mon-Sun from 9:00 AM to 6:00 PM EST. MerkuryInnovations

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It’s all lite up!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is convenient and easy to use. It provides lighting when needs by the sound of your voice. It also can provide mode lighting for specific occasions.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness

    Rated 5 out of 5 stars

    Wide range of colors

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This light bulb is so cool. You can set the wide range of colors right from the app on your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Ease of use

    Rated 5 out of 5 stars

    Bluetooth led light bulb

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great color options and brightness, timers on and off , easy to connect and control

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Not as smart as I hoped, not a fan of geeni brand

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second geeni brand smart thing I've bought. Don't get me wrong, it's still a smart light and it has some cool custom scenes in the geeni program itself. It does not work well at all with Google assistant, colors are off if you try to use Googles custom color palette. The worst part of this thing is that we have two ssids on our router with the same name so it's great for connectivity with normal use but I had to force 2.4gh on one of the duplicate ssid channels just to set up the light, however once connected to the network it will work fine abs you can connect your phone back to 5gh. Geeni is cheap for a reason. Still a good deal considering I was able to get it to work. Be warned, you need access to internet and 2.4gh band to get this to connect and update.

    No, I would not recommend this to a friend
    • Brand response from Geeni official response
      Posted .

      Hello Danny, thank you for your interest in one of our smart Smart LED Lights Bulbs. Linking to Google home/assistant should be a breeze regarding the Google custom color palette we would like to learn more about it and assist you further with this concern. Please do not hesitate to contact us via email at [email protected] or call us at phone +1 (888) 232-3143. You can also visit our website support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 6:00 PM EST. MerkuryInnovations

  • Pros mentioned:
    Brightness

    Rated 5 out of 5 stars

    Works fine once connected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For users with dual networks having the same ssid, the trick to set up is definitely to switch off the 5Ghz first. If you have an Orbi, you can’t do that so you set to 25% and walk far enough away with your phone to know it’s on the 2.4 rather than 5 band. This version is dimmable white plus all the other colors, which are all Alexa enabled as a bonus

    I would recommend this to a friend
  • Pros mentioned:
    Brightness

    Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was thinking about going with a more known brand, but liked the features of this bulb. The app lets you tune any conceivable color, warmth, and brightness. This bulb also has a feature that will automatically scroll through colors. Adding the bulb to the app is amazingly easy, and takes less than a minute. I will definitely buy more.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good item for a good price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its easy to set up not needing any type of hub, only an network. I operate it using Amazons Alexa... also am able to use it though a Geeni application on my cellphone. I am contemplating purchasing another one for a different room.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with Alexa and Google homes.Has great ambient features

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Works well, but only on one device.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The light seems to get confused and reset itself if we have multiple devices connected to it, even when signed in to the same account.

    No, I would not recommend this to a friend
    • Brand response from Geeni official response
      Posted .

      We understand how inconvenient that must have been for you and we are also eager to find out what's causing the issue as well. We would like the opportunity to investigate your feedback further and hope to resolve this to your benefit. please contact us via email at [email protected] or better yet over phone at +1 (888) 232-3143, support.mygeeni.com for online chat support so we can walk you through on what we can do. We are available from Mon-Sun, 9:00 AM to 6:00 PM EST. MerkuryInnovations

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy Setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this light for my front porch and love it. Was very easy to set up and set themes.

    I would recommend this to a friend
    • Brand response from Geeni official response
      Posted .

      Thank you so much for your awesome feedback! We at Geeni created products for easy use without breaking the bank. Our goal is the total satisfaction of our customers, and to provide a positive experience. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST. MerkuryInnovations

  • Rated 4 out of 5 stars

    Good purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great purchase has a lot of options to work with and it was easy to connect with Alexa.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I returned this item

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return this item, due to the fact that it didn't want to connect to my wifi. It doesn't specify on the box that you need a certain connection to connect to. All it says on the box is that, it doesn't require a hub to be operated.

    No, I would not recommend this to a friend
    • Brand response from Geeni official response
      Posted .

      We can understand how frustrating this must have been for you. Buying our product and eventually returning it is absolutely not the experience that we want you to have, Lashley. In the future, In the event you decided to purchase any of our products again, please reach us right away so that we can have someone walk you through step by step. We are more than happy to assist you. Keep these contact details for future reference: [email protected] or call us at +1 (888) 232-3143,support.mygeeni.com for an online chat. We are available from Mon-Sun, 9:00 AM to 9:00 PM EST. MerkuryInnovations

  • Rated 5 out of 5 stars

    Bulbs Color

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay O Personally Love these Bulbs Colors all kinds you can dim brighten white shows off my pictures & painting on Wall Beautifully!!!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    No matter what will not connect to wifi!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've tried everything, different light fixtures, AP mode and all, the Geeni light strip connected after multiple failed attempts but this bulb just won't connect. I got a new lamp in the other day to do a final connection attempt with and now I can't return it...Sorely disappointed in this product.

    No, I would not recommend this to a friend
    • Brand response from Geeni official response
      Posted .

      We understand your disappointment if you cannot connect your smart light. If you are connected to 2.4 GHz WiFi, you should easily set this up. We would love to know more what causing this issue, if you could send us an email containing this information that would be helpful. Please send us an email at [email protected] or call us at +1 (888) 232-3143. You may also check our support website support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 6:00 PM EST. MerkuryInnovations

  • Rated 5 out of 5 stars

    Smart lights

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift. Linked with echo dot and was a great purchase for convenience and ambiance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart light

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly, app never messes up, works great with my Alexa and echo dot

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy is a joke. Product wouldn’t work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bestbuy card and they are a joke. Never use please

    No, I would not recommend this to a friend
    • Brand response from Geeni official response
      Posted .

      We greatly apologize if this was the experience you had with our product. Surely this isn't what we want to happen. If you can give us a chance to make things right for you, please reach out to our Support Team for an immediate review of your system requirements and troubleshooting, so you can use your device. Kindly reach us via email [email protected] or call us at (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST. MerkuryInnovations

  • Customer reviews from merkuryinnovations.com

    User rating, 4.9 out of 5 stars with 20 reviews on merkuryinnovations.com.

    See all merkuryinnovations.com reviews
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