Customer Ratings & Reviews
- Model:
- GA02493-US
- SKU:
- 6462623
Rating by feature
- Value
Rating 3.6 out of 5 stars
- Quality
Rating 3.7 out of 5 stars
- Ease of Use
Rating 3.4 out of 5 stars
Customers are saying
Customers value the Nest Power Connector for its easy installation process and its ability to resolve low battery issues. However, some customers have experienced compatibility issues with their furnace or thermostat, and others have reported that their thermostat still did not receive enough power to charge itself.
This summary was generated by AI based on customer reviews.
Unable to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never got to use the power connector because ever since I bought it Best Buy has No One with experience to install it!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Smart, thanks for letting us know about the issue. If you´re willing to try, we recommend contacting a Nest Pro technician to help you install your Nest Power Connector. To learn more, check out this link: https://support.google.com/googlenest/answer/9850152
We can also assist you further by answering any questions you may have. Please consider contacting us here: https://support.google.com/googlenest/gethelp
Doesn't really work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works for a little bit then shuts off. Repeat. House was still hot so I returned it. All my AC needs is power on the common wire and it couldn't do that.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Customer245739, thanks for sharing your experience with us. We're sorry to hear that you had to return your Nest Power Connector.
We'd be happy to assist you with your support concerns, and if you ever reconsider to use the Nest Power Connector again with your Nest thermostat, you're always welcome to contact us here: https://support.google.com/googlenest/gethelp
C wire
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not have the c connection so I rigged the wires inside the furnace and it worked
I would recommend this to a friendWorks great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My thermostat's would drop to low once and awhile and this solved the issue from what I can tell
I would recommend this to a friendPower up!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solved our issue of repeated low power notifications. Easy install! Do think it should be included in purchase.
I would recommend this to a friendDid not work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with my furnace/thermostat. Had to return the product.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Andrew, thanks for sharing your review and we're sorry to hear that you had to return your Nest Power Connector. If you decide to give it another go in the future, we advise that you reach out to our support specialists so we can help you with setting up your Nest Thermostat with the Nest Power Connector. You can contact us anytime on our Google Help page for further assistance here: https://support.google.com/googlenest/gethelp
This product is useless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google did not explain what this product is supposed to do if you have a 2 wire heating only system. In reality, it does absolutely nothing if you already have some power coming from the 2 wires. You still get very little power when your system is running. I had the same issue with this product when it comes to power.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Dwain, thanks for sharing the details of your feedback about the Nest Power Connector, and we’re sorry to learn that it was not explained to you what this device does if you have 2-wire heating system.
Nest thermostats are designed to use very little power, and in many cases they can use your system’s heating and cooling wires to get enough consistent power. And though Nest thermostats would generally work without a common (C) wire, there are some systems that would require a C wire on the new Nest Thermostat like a heat only or cool only systems. But sometimes, you may need to connect a common wire (C wire) or power accessory, like the Nest Power Connector, to make your system compatible.
You may also need the power connector or a C wire in these cases:
- When you set up your thermostat, the Google Home app tells you that you need the Power Connector or a C wire.
- Your thermostat screen shows a power-related help code, such as E1, E297, N260 or N261.
- Your thermostat screen shows “Very low battery. Replace now and install stable power source.”
- Your thermostat battery keeps draining.
- Your thermostat keeps disconnecting from Wi-Fi.
- For a more extensive list of symptoms, go to How to tell if your Nest thermostat needs a C wire.
We’re always here to help, simply reach out to us anytime if you need additional guidance about your thermostat or the Nest Power Connector: https://support.google.com/googlenest/gethelp
Nest Power Connector 2 Wire System
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took 5 minutes to install and fixed my 2 wire issue. I olny had the red and white wire so I kept getting the N260 error. As soon as I hooked this up I got all the features of the thermostat. Worked for my system
I would recommend this to a friend