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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 1052 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.1 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

  • Connectivity

    Rating 3.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

71%would recommend to a friend

Customers are saying

Customers enjoy the Pixel Buds True Wireless In-Ear Headphones for their exceptional sound quality, comfort, and secure fit. They appreciate the long battery life and the convenience of the Google Assistant. However, some users have experienced connectivity issues and find the price to be high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 1,052 reviews
  • Rated 2 out of 5 stars

    Key flaws make these unusable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was so much promise. These buds look good. They paired to my phone (Pixel 5) with about 10 seconds of effort. The touch controls work pretty well. However - these buds will NOT stream audio reliably. When connected to my phone, they drop audio at least once a minute. I've followed forum instructions on re-pairing and re-setting these.. I've patiently waited for firmware updates, with each one promising to fix this well-known issue. Spoiler: None of them did. I'd recommend getting something else. Using these is a frustrating experience.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi Iarge, thanks for letting us know of the audio drop issue with your Pixel Buds. We'd love to know more about what is going on with your Pixel Buds and see how we may be able to improve your experience. You can reach out to our support team here: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Rated 5 out of 5 stars

    Would buy again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great, fit in my ears perfect and user friendly. I have had no issues with them but like every product out there, there are a few things I wish were better. They could have the ability to go louder The battery life could be longer (though they recharge pretty quick)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Google pixel buds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it and at the same time I don't it has its moments.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Pog

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The experience was very good. Poggers in chat please.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Fine, but not great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mine never worked great, the sound was never particularly good, and about a year into owning them the left pod regularly disconnected. I wouldn't recommend it since there are now so many options in the budget and premium categories that I think are better deals. I was mostly sold on the ease of use since I use a pixel, but even updating the firmware is difficult to do. New firmware would release, and you go to the app and it says there is new firmware and that it will "update automatically" but it never does.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great for first 29 Days

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the first 29 Days then the right ear bud gave out. returned it just in time to get a brand new replacement from best buy. so far the new pair are running smoothly. but only time will tell!!!

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Don't do it.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't do it. These things are nearly perfect until you take them outside. Then they will disconnect non-stop, if you live near a lot of signals. If you think they'll be fixed with a firmware update I can almost guarantee they will not. Google's offering refunds, not exchanges, right off the bat when you contact them. I'm pretty sure they're trying to bury these buds. Wait for the next generation, hopefully they iron that out. Super disappointed.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi Tris,

      We truly appreciate your feedback. We may need to have a look and figure out what is going on with your Pixel Buds in order for us to improve your experience. Our support team would love to help you if you can contact us on the Google Pixel Buds help page on this link: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Rated 5 out of 5 stars

    Works on multiple devices.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are, so-far, working as specified. I have used them to switch between Pixel phone and a Dell Windows 10 (Zoom calls). Only item missing is a "push-button" on the desktop of each to "Connect" - would save going thru the "config" window chain to change.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best I have ever had even better then the regular AirPods I just wish it had noise canceling specially for the price but other then that it’s perfect I highly recommend you watch a video of this product before buying so you can know all of its cool feature

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm used to using the Samsung galaxy buds so these took getting used to. But they are great. I like that you can control up and down volume from a single ear bud and you can reply to texts by speaking into it. Skip track control isn't always responsive but no biggie

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Little Ear Buds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ear buds. Sync up beautifully with my Pixel 5 and my MSI laptop. I wish the case was black. I'm already getting the white dirty. Does it affect the way they work? Not at all. Does it make me realize that my hands are not clean? Yes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good pair of earbuds. Hurt my ears a little tough.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pretty good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I can't give this 5 stars. The buds have troubles staying in my ear even after I changed the silicone bud. Also it seems to cut out a lot when it is windy. I expected more from Google.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi Dannit,

      Thanks for sharing your feedback with us. We apologize for the negative experience you had with your Pixel Buds and we understand your frustrations especially when a device does not work as expected.

      We’d like to help out with your Pixel Buds in case you need any assistance as we are always available. You can reach out to us by visiting: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Pros mentioned:
    Fit

    Rated 2 out of 5 stars

    Audio cuts in and out

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The look and feel is great. I loved the controls and they way they fit on my ears. However, the audio cuts in and out, I had to return them.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi kmac,

      Thank you for taking the time to share your experience with us. We’re sorry to know that you’ve had an audio issue with your Google Pixel Buds and had to return them. Your feedback is important to us and we're constantly working to improve the quality of our products and services.

      If you decide to give Pixel Buds another try in the future, we'd be happy to help you troubleshoot any issues with it here: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Rated 4 out of 5 stars

    Good device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Occasionally has functional issues but overall good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Software Support From Google

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will say that the main reason I am giving 5 stars is that google is supporting these headphones via software updates and although at first I had skipping issues when I initially got them they got better with those updates. For that I give 5 stars.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Returned - Waiting for Updates

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to like these so bad as I had been anxiously waiting on them to be released for several months. However, I had several issues right out of the box. I ultimately decided to return them. The left earbud consistently cut out. I had to factory reset them several times for them to be able to connect to my Pixel phone. I had consistent issues with blue tooth connectivity while my phone was in my back pocket. I hope that future updates will make these usable. I may purchase them again and give them another shot.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey Peevy,

      Thanks for taking the time to share your experience with your Google Pixel Buds with us. We’re sorry to hear that you’ve had to return them. If you decide to give Pixel Buds another shot in the future, we'd be happy to help you improve your experience here: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Rated 3 out of 5 stars

    Needs work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are good ear buds but they definitely have some issues. The connection between the 2 buds cuts out sometimes and when I turn my head sometimes they disconnect completely.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok but.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not like these at all. IDK something about the style or quality. Just didn't like them so I returned them and got the airpod pros and was not disappointed.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Several issues.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these and had connection issues and the right ear bud felt like it was pulsing with phone calls. Got a replacement pair and the left ear bud will not turn on. I've reset the buds, restarted my phone, done all the normal and abnormal reset processes. Nothing has worked. Will be returning these as well. I was excited about the product. Not going to be getting another replacement.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi Timboslizzle,

      We apologize for any frustration this issue has caused. We’re continually working to improve Pixel Buds and your feedback helps us immensely in the process. If you haven't returned your Pixel Buds, please reach out to our support team, where we can further assist you: https://support.google.com/googlepixelbuds/gethelp madebygoogle

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