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Customer reviews

Rating 2.7 out of 5 stars with 19 reviews

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Rating by feature

  • Value

    Rating 2.7 out of 5 stars

  • Quality

    Rating 2.8 out of 5 stars

  • Ease of Use

    Rating 3.5 out of 5 stars

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Cons mentioned filter

37%would recommend to a friend

Customers are saying

Customers praise the Portable Indoor Evaporative Air Cooler for its portability and compact size, but criticize its cooling capabilities. Some customers feel that it does not provide sufficient cooling and fails to meet their expectations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-19 of 19 reviews
  • Rated 4 out of 5 stars

    Ac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is good for the summer.I wanted to get a nice cool ac for the summer and when I got this one there are different options to choose from if you want it so cold or just windy or the ac moves to so it will be great.The fan part also moves so the air can move all around if I wanted the room to be cold.There’s also a remote which is good so if I’m in my room and the ac is far i can use it which is great.

    I would recommend this to a friend
  • Cons mentioned:
    Cooling

    Rated 1 out of 5 stars

    cold fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i thought it was a portable air conditioner, its a fan that blows cold air!! its really not for a cold room durring humid/hot days inside. its for office or the toliet to cool off or for a mechanic. All you have to do is put water in it. I just returned it to the nearest best buy store.... if you want a cold room i recommend a air conditioner*

    No, I would not recommend this to a friend
  • Cons mentioned:
    Cooling

    Rated 3 out of 5 stars

    Performance not as good as expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basically it's a fan, the cooling by evaporation is not as good as expected.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It was on my premises for 3 hours

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used it for 3 hours and all it did was make the room it was in EXTREMELY Humid honestly worst thing I've bought offline I would really never recommend it

    No, I would not recommend this to a friend
  • Cons mentioned:
    Cooling

    Rated 2 out of 5 stars

    Meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only know it functions because my thermometer drops a couple of degrees but it doesn't really cool things down in any noticeable way.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Cooling

    Rated 1 out of 5 stars

    This product doesn’t work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for when our son came home to visit. We didn’t set it up right away because he wasn’t here yet. We finally set it up after a month of it sitting in the box in the room and it doesn’t work. Doesn’t blow cold air at all!! It blows warm air!! I would NOT recommend this to anyone! I packed it back up in the box and hopefully BEST BUY will take it back !

    No, I would not recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Apologies on any inconvenience caused to you because of this unit. Our portable air conditioners work best in areas with a dry climate with humidity levels below 50-60%. These units require cross ventilation along with dry heat for optimal cooling. Our products are covered by a one year warranty so you might be eligible for a refund/return if the unit was purchased new.
      Please do give us a call at 1-800-474-2147 between 8:30 am and 5:30 pm EST Monday through Friday or send us an email at [email protected], with the reference code number BBA0623. We would be able to troubleshoot. Thank you. JMATEK

    • Brand response from Honeywell Support
      Posted .

      Hi Lisa,
      Thank you for the rating of our Honeywell Portable Indoor Evaporative Air Cooler. We appreciate the time you took to share your feedback and to give us the opportunity to make improvement for future products. We’ve shared your comments with our Engineering and Marketing teams. Thank you for helping us make the Honeywell better. -Joey Honeywell

  • Cons mentioned:
    Cooling

    Rated 2 out of 5 stars

    Don't know why you sell this in Northeast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was takes dry air and turns it into cold air. If you live somewhere humid won't work for you. However on dry days it works really well.

    No, I would not recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Hi, Evaporative Air Coolers are not the same as Portable Air Conditioners. Air Coolers use the natural process of evaporation to cool down air versus air conditioning which requires a compressor and cooling refrigerant. Air Coolers are more comparable to a fan and should not be expected to cool like an AC. Air Coolers also work best in dry climates with humidity that is below 50 - 60%. Please reach out to our Customer Support team directly at 1-800-474-2147 between 8:30 am and 5:30 pm EST Monday through Friday or send us an email at [email protected] and reference code number BBB0102 so we can help recommend the right unit for you. Thanks! JMATEK

  • Cons mentioned:
    Cooling

    Rated 5 out of 5 stars

    Great for small spaces

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice unit if you fill it with Ice. Works pretty good otherwise. Not an AC unit so don't think it will stay super cold without ice.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    lousy product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very disappointed in product. fan barely blew. hardly felt air on high returned product.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    More like a fan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was disappointed..I returned it. Not enough air. It did not feel like an air conditioner at all.. it might be ok for small spaces. I did not like the fact that you have to put water in it.

    No, I would not recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Hi, the evaporative air cooler is not an air conditioner as it does not use a compressor or refrigerant gas. It should not be expected to cool as efficiently as a refrigerated air conditioner.
      Our portable evaporative air coolers work best in areas with a dry climate with humidity levels below 50-60%. These units use water that is drawn from the pump and poured over the Honeycomb Cooling Media. As the warm air passes through the Honeycomb Cooling Media, the water absorbs the heat, naturally cooling and humidifying the air.
      A fan then propels the cooled air out into the room. This no-compressor system cools naturally, efficiently and inexpensively.
      Please do call us at 1-800-474-2147 between 8:30 am and 5:30 pm EST Monday through Friday or send us an email at [email protected] so we can help. Thank you. JMATEK

  • Cons mentioned:
    Cooling

    Rated 1 out of 5 stars

    Don’t buy this

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not great doesn’t offer any cooling it’s hard to tell if it dehumidifies because our humidity level is so high.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for indoor use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine sprayed water all over my floor and it was super noisy.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Cooling

    Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is horrible don’t wast your time buying you’re better off with a fan

    No, I would not recommend this to a friend
  • Cons mentioned:
    Cooling

    Rated 1 out of 5 stars

    Did not cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just made the room more humid. It didn't cool the area.

    No, I would not recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Hi Melba, We appreciate you bringing your experience to our attention. This is certainly not what you'd expect and we would be happy to look into this on our end for you. When you have a chance, will you give us a call at 1-800-474-2147 Monday - Friday between 8:30 am and 5:30 pm EST. We look forward to working with you. JMATEK

  • Rated 5 out of 5 stars

    Love my air cooler

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it to dose the job it took me long and hard to find the right one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why pay $500+

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked up 2 of these units on sale from Best Buy for two upstairs bedrooms and they work great. We even have to turn them off after awhile. Sue you could spend over $500 for an actual air conditioner but evaporative coolers are perfect for the desert 99% of the time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for by area

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like it it worked great for the by area weather

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Hi Najib, thank you for your review! We are happy to hear you enjoy the features and functionality of this Honeywell Portable Indoor Evaporative Air Cooler. If you haven’t already, remember to go to HoneywellHomeComfort.com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    Really Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Product and shipping is really fast than expected

    I would recommend this to a friend
  • Cons mentioned:
    Cooling

    Rated 4 out of 5 stars

    Does a decent job

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item does what it says. COOLS a certain area of the room. It is not designed to replace air conditioning. We used it over a very hot weekend waiting for our AC to be repaired and were grateful to have it. Easy to use and compact. It lasts several hours before having to be filled. Hint: the unit has 3 fan settings but if you tap the button 4 times, the air comes out a tad cooler.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Hi Jake, Thank you so much for taking the time to leave a thoughtful review of our Honeywell Evaporative Air Cooler. We're happy to hear that this unit worked well to keep you cool this summer when you needed it. If there are ever any questions about the unit, please contact our Customer Support team at 1-800-474-2147 between 8:30 am and 5:30 pm EST Monday through Friday. Thanks again for your time! JMATEK

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