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Customer Ratings & Reviews

Your price for this item is $347.99
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The comparable value price is $579.99

Customer reviews

Rating 4.6 out of 5 stars with 699 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the touch screen, price, ease of use, weight, solid state drive, and performance of the laptop. They appreciate the convenience of the touch screen, affordability, user-friendly interface, lightweight design, fast solid state drive, and satisfactory performance. However, customers are negative about the storage space and battery life. Some users have concerns about the limited storage capacity, while others find the battery life to be too short.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 699 reviews
  • Rated 4 out of 5 stars

    Laptop for general use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop performs better than I expected. I was not familiar with the AMB Ryzen 5 processor, but opening the internet and surfing is smooth and quick. I bought two for different people. One will use for invoicing in Quick Books Online, the other will use for viewing demonstrational videos and web browsing for general information. I would recommend this for laptop for general uses.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Great for going back to school!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect computer for going back to school with, performs well so far and I love the touchscreen

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Like the touch screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast computer and Love the touch screen. Fast start up!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must admit I'm still learning all the ins and outs, this is the first laptop I've owned so I'm comparing it to my old desktop. Those of you familiar with laptops might find an idiosyncrasy, but for me I am loving the portability! The graphics and sound are good - I don't have a reason to use Office and its components, nor do I plan on gaming with it. Keys are easy to use,I like the touchscreen. I'm enjoying it!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Touch screen

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the product the touch screen the price was reasonable

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Easy to travel with

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the touch screen. Great Value Easy to use Lightweight

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast for what we use it for touchscreen is awesome

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Nice laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for the price. It's fast and easy to use. Glad I got the solid state.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Speed

    Rated 5 out of 5 stars

    Awesome Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, durable and fast. I absolutely love it!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen, Weight

    Rated 5 out of 5 stars

    I love my PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's light, easy to manage, nice keyboard, simple.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 4 out of 5 stars

    Great pc for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is week worth the money nice speed and smooth would definitely be recommend

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, speed is great. Smart purchase......

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Price

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is sleek and affordable. Easy to setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE this laptop. It's lightweight enough to have in my backpack (it actually weights less than my college books), and it boots up in a flash. I'd highly recommend it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is awesome. It boots up so fast. I have never had a laptop with SSD (solid state drive) but I will never buy a laptop that's anything else. I am really enjoying this purchase and fast speed for streaming and online fun. The Best Buy associate was very helpful in my decision with making this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    love the extra features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this unit after comparing others of similar natures. I found this unit to outperform all others in its class. Keyboard easy to type on and it has a very fast response time. The screen is sharp and easy to read. I would recommend this laptop to anyone interested in this class of laptop. Very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Does the job

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to have a touch screen laptop, but when I had issues with the battery life I was told this is a notebook and not a laptop. So something to consider. I'm not savy on what is needed for memory and I should have asked my tech friends. Overall it does the job!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great but not 1080p

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is another good HP laptop for light use. The low price was not because they were liquidating a bad model (e.g., not trying to slip in a slow hard drive)—it’s really a good laptop. It met all my specific requirements except one—it’s not native 1080i on the display. I missed that one, so VLC won’t play video seemlessless on an extended 1080p video monitor. It’s my own fault, and I’m using a different program that handed the different video resolutions ok. My first impressions are 4 stars, and will raise to 5 stars if it feel it is better than most for the price point.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    I love this laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my new laptop. I feel like I can use it faster and more efficiently than my previous laptop. The touch screen comes in handy when signing documents online and also scrolling through stuff. Not the best laptop for gaming, but for a college student, or a professional it would be perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Lightning Fast, good size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got brace enough to switch to a laptop after my PC died. Taking some time getting used to it and all the features I hardly know how to take advantage of. But the one thing I do notice is how fast it is and how easy to switch from the old PC and tablet to this lovely item. Hope it lasts forever!

    I would recommend this to a friend