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Customer Ratings & Reviews

Your price for this item is $599.99
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The comparable value price is $799.99

Customer reviews

Rating 4.5 out of 5 stars with 2295 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers express satisfaction with the touch screen, ease of use, performance, lightweight design, and battery life of the ENVY x360. Many appreciate the value for the price and ample memory. However, some users cite a limited number of USB ports and concerns about the hard drive's reliability as drawbacks. The size of the laptop was also a point of contention for some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 2,295 reviews
  • Pros mentioned:
    Touch screen, Weight

    Rated 5 out of 5 stars

    Excellent Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received this laptop as a gift for Christmas. It had been 5+years since upgrading. What a difference! Love the size of the screen, the lightweight laptop itself. The touch screen is awesome. That took less time to get to get use to than expected. Windows 10 is easy to navigate & the 12 gigs make this device very fast. I couldn't be happier with this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Touch screen

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Great battery life. Looks good. Nice touch screen.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Great build quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife buys a new laptop and then regrets not having spent a bit more almost annually. The build quality of some of the laptops we've gotten over the years has not been good. This machine is so different. It's solid, comfortable and fast. It comes with a full keyboard and plenty of processing power for her spreadsheets. I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    First laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for college because I wanted something nice but not super expensive. It’s easy to use and I have had no problems with it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great so far. Fast and nice slim design. Touch screen works well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Touch screen, Weight

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very user friendly, good size screen, lightweight, slim look.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Weight

    Rated 4 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, fast system, wifi connection, light weight portable

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 4 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop was great, light and ran fast. The desing was awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Weight

    Rated 5 out of 5 stars

    Love it!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great new laptop....easy to use, fast processor, lightweight

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen, Weight

    Rated 5 out of 5 stars

    Love this computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would buy it again. Fast, light weight, touch and flex

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Better than expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a laptop that had enough processor speed and memory to do video editing. I was surprised to find out that this had Cyberlink Video Producer on it. It's WiFi only, no cable connection to the Internet, but for the price, it functions beyond my expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Touch screen

    Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    " so far " its been 3 weeks and I love my new HP Envy labtop , quick lighted keyboard, easy to use and believe it or not and I know I'm going to kick myself but, customer service has been excellent think this is first time I ever gave this good of rating but, best buy really made the whole process sooo easy hope it stays that way !!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Touch screen

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight, lots of memory, touchscreen and easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Great Laptop to Have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loving this laptop. I mostly use a mouse rather than the touch feature as I mostly use it on my office desk. But when it is on my lap then that is a different story. At first I didn't want to get the touch version but I am glad I did. Very happy with the speed and all the memory it has. You will be very happy with this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Perfect upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When looking to replace our outdated laptop I went in and talked to a Best Buy worker. Our current laptop was a HP product and we have never had a problem with it so going with an HP again was easy. Love the touch screen, larger hard drive, and faster processor. It was easy to get it up and running and we are very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Usb ports

    Rated 4 out of 5 stars

    Fast and intuitive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off I must say, this was an upgrade years in the making. Coming to Windows 10 from Vista home premium was a huge jump in speed from the start. But the amount of memory this unit has only makes it faster. Plenty good for my podcast recording and websurfing. My only real complaint is the low number of USB ports available for use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great computer very fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the computer so far! So much faster than my last one.. I thought I had slow internet but turns out I had a slow computer! Very sleek, love the keyboard, very fast, pretty user friendly for someone that isn't very technologically savvy. And I love the Windows backgrounds every day when I turn it on- beautiful screen savers!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Touch screen, Weight

    Rated 4 out of 5 stars

    light weight

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the weight, touch screen and the ease of use.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 4 out of 5 stars

    very nice laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The envy is a very nice laptop. It connects easy to your wireless router even from long distance. its fast. The touch screen works way better than my last unit. the 1080p is nice. The folding hinge is solid and works well. The only bad point is the power button is located close to the hinge and I sometimes turn it off by accident.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great specification

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User friendly. Light weight. I like the 360 design

    I would recommend this to a friend
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