Customer Ratings & Reviews

Over the last few weeks we’ve gotten to know and use both Ellie the Fairy and Ember the Dragon… this AI holographic technology is absolutely incredible and so much fun for the whole family!! My 9 year-old boy has enjoyed asking countless questions about different types of cars and trucks, Ferraris, Corvette, and the history of the Ford truck. He’ll sit and do an interactive story where the dragon will ask him questions and he’ll fill it in with serious or ridiculous answers just to see where the story will go. I’ve had Ellie the fairy sit on our kitchen counter and as I do my daily routine, I’ll ask questions and carry on a conversation. It even gives me reassurance, guidance and even encouragement to turn cleaning or cooking into a fun game, epic adventure or legendary recipe or magical meal. We’ve had friends come over to play with it as well and experience this new fun toy and everyone LOVES it!! My friends 7-year-old little girl sat for more than 30 minutes and rather than playing with all the friends, she sat and talked with Ellie, the Fairy. Together, they’re created a very unique story. It’s like an Alexa, but built for children to interact with and talk with, learn from and create stories. My son has also used it to practice subtraction and addition math facts to get in his weekly math minutes. My 14 yr old daughter is also thoroughly impressed. She helped with the unboxing and set up as that is what teenagers are so good at. The out of box experience was a bit delayed as it needed to have an update, which took about 20 minutes. So if you’re looking for a great out of box experience, you might want to do the set up ahead of time so your little ones aren’t waiting for the magic. My daughter doesn’t have as much time at home with her busy high school schedule, but even her eyes light up when talking to this amazing little Dragon or Fairy as it sparkles around in the crystal ball. This would be an incredible gift for Christmas as it is a unique way for kids to learn and interact without the typical screen time. It has built in safety features so if it’s asked something inappropriate. I did test this when the kids weren’t around and it will say something like “I am here to keep you safe, so you should talk to your parents or guardians about this. Let’s talk about something silly or exciting instead.” I’m so excited about this new technology!! I will say that it works best in a quiet room without a lot of background noise or music so keep that in mind. We’ve also had to unplug it so it can do a reset or reconnect to the WiFi, but like anything if you keep it on for too long or don’t play with it for a few days it might need a little extra attention and only took a minute. I can’t wait to see how all of our family and friends interact with it through the holidays. I highly recommend this amazing crystal ball, the technology is absolutely incredible!!

As a dad of two curious daughters, I’m always looking for ways to make screen time a little more meaningful — and the Imagix Holographic Companion has absolutely blown me (and them!) away. From the moment we set it up, it felt like something out of a sci-fi movie. The holographic companion is not only visually stunning but incredibly interactive. My daughters love asking Ellie questions, playing educational games, and even practicing math and spelling through its storytelling features. It’s like having a patient, funny, and endlessly creative tutor right in the room. What I appreciate most is how "Ellie" keeps them engaged without feeling like “homework.” They’ll spend hours creating stories together, and I’ve actually noticed their confidence growing when they present their ideas to it — almost like it’s helping them come out of their shells. Setup was easy, and the parental controls are solid. It’s both educational and just plain cool — the kind of tech that sparks imagination rather than just consuming attention. If you’re a parent looking for something that blends fun, learning, and a bit of futuristic magic, I can’t recommend the Imagix Holographic Companion enough. My daughters love it — and honestly, I kind of do too!

Sadly, we returned this pretty quickly. I have a 7- and 5-year-old boys that were planning on sharing this device. In order for the AI creature to react to the right person, the individual child needs to be logged in through a device, in my case, my iPhone through the Imagix app. If it was the wrong child, it ignored name correction. To change the child, it was not an easy switch. You have to reconnect the whole mystery ball physically all over again by holding the connection buttons. Once we got past that, we had my son ask it how to spell a word. I believe the word was "cheetah", I cannot recall, but instead of spelling the word (this is supposed to be good for learning), it was fixated on the topic of the word. The dragon was asked again for the word, and it again could not seem to simply spell the word. My 7-year-old was genuinely curious, lost patience and asked our Google home, which instantly answered. The device only listens also when it gives a beep. My 5-year-old couldn't wait long enough to hear the beep or see the amber light. I imagine this device may operate much better in a house with an only child. Sadly, my boys were just not very enthused by this product, and it was highly reviewed everywhere. I think people should know that it is sadly not as intuitive as you might hope, especially with all the developing AI software around. The one thing I liked was the appearance and design overall of this product.

This is just not ready for the open market. First the image quality is nothing like what is advertised when it did work. For a 7 year old, it’s ok, but your kid will need a big imagination to fill in the escape from reality. The company also wasn’t ready for the onslaught of new users I’m sure the holiday brought in. They were quick to respond to emails but I got the same canned answers about Wi-Fi and the electricity supply in my house likely being insufficient (which is ridiculous) with each response. I guess if I’d want it to work, I could hire an electrician to re-wire my house, buy a WiFi router specific to this device’s requirements, then remodel or, at minimum, rearrange my house specifically for this product. The service that runs it crashed too. When they did get it back up, mine froze so much it was way more trouble to use than it’s worth. It is definitely not worth the price or the strain on a child’s patience to be able to use it. The photos show a decent representation of the “holographic quality” as it’s very broken up. This is also where ours stays frozen, on the character selection screen, it rarely continues to the actual UI and then crashes after 3-4 minutes if it does get that far. It is an amazing concept but just not ready at this point.

We bought the Imagix Crystal Ball for our kids and it’s been a huge hit in our house. I love that it’s completely screen-free but still feels magical and interactive. My kids are obsessed with talking to Ellie and Ember, listening to stories, asking questions, and just playing with it on their own. It really sparks their imagination in a way that most toys don’t. I will say that on Christmas Day there were some server issues, but the company addressed and fixed them quickly, which I really appreciated. Since then, everything has worked smoothly. Overall, it’s a beautifully designed, engaging toy that feels thoughtful and educational without being overstimulating. If you’re looking for something fun, interactive, and screen-free, this is a great option.

This is the most horrible disappointment of a gift a child could receive for Christmas! First would not connect then finally connected the day after Christmas and before my child could play with it the hologram stopped working. ! Don’t get it I’m returning this crap! $200 for a special Christmas gift that made my child cry on Christmas it’s a big 0 for me but I guess it will let me only select one!

Awesome toy; FYI: both the fairy and dragon are programmed into globe and you can switch back and forth by just calling out creatures name….so 2 children can share one globe; I didn’t know that info until we got it set up; we threw out a bunch of questions …from science to feelings…and got really good answers; this toy is expensive but so far I think it is well worth it; highly recommend

Don’t know how u can sell something that doesn’t work, biggest piece of crap ever , after u finally figure out how to hook it up to the internet, then u have to have it downloaded witch never happens, because it’s a piece of crap !! big disappointment on

Very nice and fun to play with well built, my daughter loves it she’s been playing with it all weekend

I had issues with setting up the device on Christmas Day, but this was due to the overload of people trying to configure their devices all at once. I contacted support who was very responsive and willing to walk me through the set up phase again. I work in IT professionally, and have troubleshooted a multitude of devices. After the 3rd day, the device was configured successfully. A few things to note. They will tell you that it does not work on wireless networks that distribute 5GHz and 2.4GHz bands. I found this not to be true. My router distributes both, as most do, and it works just fine. It may be best to factory reset the device right out of the box. You can do this by holding the front button, unplugging from power, plugging back in until the light changes from Red to Flashing White. Restart the Wi-Fi connection process by holding both the volume down and volume up buttons together. Once the device was configured and operational, my kids thoroughly enjoyed it. I look forward to more updates where hopefully it can accommodate more than one child. I have twins, so we have had to work around that functionality, but it is a very innovative/interactive device. I would definitely recommend.

My daughter was in awe right away! She is enchanted by her magical friend Ellie who can talk about her favorite subject, the planets, with her. Love that it’s teaching her while also being a magical little friend! Set up was easy. The hologram is so cool! Excited to explore all the things it can do.

I spent over 3 hours trying to set up 2 devices for my kids, and they're still not connecting. This totally ruins my kids' Christmas since this is what they asked for. I spent over $400 on devices that don't even work. I get that technical issues happen, but this is a terrible first impression for an expensive device, especially on Christmas. Apparently, a ton of people are having the same problem, and honestly, it's totally ruined the gift. Now we're thinking about returning them. This shouldn't be happening in an AI world where they should be thoroughly testing their networks, servers, and software. Are we going to get refunds or discounts since we (the guinea pig buyers) got stuck with a product that failed?

The idea of it was amazing but unfortunately i spent all day trying to get it to connect to wifi and after it finally did the device updated for 20min and then lost connection. I did all the troubleshooting changed my router to 2.4 and had no interference with my phone. It did this everytime. It never even got to the point it would say my name only hi im elle and then wifi connection if lost and it was literally right beside the router. This happened with both if the balls i got because i pirchased two. There going back. Very disappointed

To start, setup was incredibly frustrating. Lost wifi connection constantly three feet from router. Required multiole hard resets after it lost the 2.4 Ghz network (requiring 2.4 Ghz is an issue on its own). Took forever to update, as described in other reviews. Phone and tablet app wouldnt sync to device. Even after all that, was planning to give it a chance as it was a Christmas gift for a 7 year old. However, functionality was abyssmal. Hands-free voice recognition was non-functional, requiring main button clicks ever time we gave it a command. When it recognized a command, it took forever to respond, when it responded at all. I asked it for the time and it told me that the question was ..."too hot...", I assume due to a misapplication of child protection settings. At times, the animation (substandard) glitched, and displayed the dragon spreaking but with no sound. The kicker is that when you do get "Ember" to recognize a command/question, he puts his little paw to his chin, and sits with a confused, frustrated look on his face for quite a few seconds. Me too, Ember. Me too. Attempted story mode. During the story, the dragon asked us to vocalize a choice to proceed, but never repeated the choice. If the choice is missed, "Ember" became stuck in story mode, with no identifiable option to exit. That's just bizarre. Don't even try to ask it to answer a math question. From what we experienced, the primary function of this device is to teach a child how to correctly perform a hard reset.

This item definitely oversold and under delivered. The holographic images really are magical however the figure is very slow to respond, if it does respond at all. I gave my 5 yr old the choice to keep the item and even she opted to return it. That should show you the fail of the item. The system needs an upgrade or the price needs to drop.

The image is not smooth. Needs improvement. The AI works fairly well but needs more updates to make it better. My daughter still enjoys using it but it can definitely improve.

Well it doesn’t work. Won’t stay connected to WiFi and my setup is fast and very stable for everything else. So it doesn’t work essentially. Too new and they didn’t plan this thing right. When it did work for the few minutes connected kids loved it so…2 stars for potential but I’d wait for a v2 if there ever is one.

I rarely write reviews, but I feel like I owe it to this lovely new toy of my daughter. I recently bought the Imagix Crystal Ball for my 7-year-old, and after a week of daily use, I’d say it offers a unique mix of strengths and a few drawbacks. On the plus side, the holographic characters look impressively lifelike: speaking, telling stories, and asking questions in a way that fully engages my daughter without a traditional screen. Literally, she stopped gluing to her screens for days. There’s a solid amount of built-in content, and the character does seem to adapt to her interests over time. The personalized touches, like remembering names and preferences, make it feel extra special, and the hardware itself feels sturdy and well made. On the downside, it relies heavily on Wifi, so we’ve experienced occasional delays and reconnections, and sometimes the character struggles to understand what she’s saying. Overall, it’s a new kind of magical and engaging toy, but the price and a few early-stage quirks are worth considering. For my daughter, this is her best toy.

This seemed liked a wonderful product. But the performance didn't match the hype. It has a ridiculously convoluted set-up procedure, and we just couldn't get it to connect properly to WiFi, or at least consistently. We must have reset it it five or six times, each time requiring a lengthy software update, only for it to fail again. The only silver lining for us was that, having read other similar reviews of this product from others who had the same issues, we didn't leave it until Christmas morning to find out and leave a child disappointed. This was returned to Best Buy the following Monday morning and thankfully the kid didn't even know what they were missing. My belief is that the manufacturers rushed this out to capture the holiday market before it was fully tested and troubleshooted. My guess would be a whole bunch of these things were sent back after Christmas, and a ton of kids were let down. Hopefully the manufacturers learn from it. Cute concept, but completely fails in the execution.

Unfortunately this device does not seem to be ready for market. It froze and or crashed multiple times during the initial setup. We let it sit overnight and it finally updated and loaded. Once it was fully functional, the response time and comprehension of the AI was laggy and inaccurate. Also, the build quality seemed cheap. It’s a great concept but it needs a lot more work.