Customer Ratings & Reviews

It was very easy and my battery is working well. the 2 squad members who assisted me were fantastic.

I like that Best Buy Geek Squad is an authorized Apple iPhone repair facility. They charge the same as the Apple Store. Replacing the battery in my phone was quick and easy. No hassle. The gentleman who helped me was very considerate.

They attended to me in a timely manner, and they delivered my equipment at the agreed time, and up to now it hasn't failed me and my iPhone's battery is still good. Excellent service and the staff's human qualities.

Great service! Getting my battery replaced was easy, and the replacement itself was done quickly! Not sure why I waited so long to get my battery replaced, but after regularly having to recharge my phone 4+ times in on day - this replacement was much needed! I am able to go a full day now without having to recharge my phone. The staff was super friendly, and informative as well - answering any questions I may have with expert knowledge.

The customer service was excellent and the services was very fast! I was told that my screen protector may be damaged in the process but nothing was damaged! They did everything possible to return my phone in great condition with a new battery.

The Geek Squad successfully replaced the battery of my iPhone 12 mini.

The steps / time / and process to get my Iphone battery replaced could have been better and I very much wish it had gone quicker. The staff was friendly but not enough of them to help in a timely manner. The really frustrating part is that as soon as I got my phone back, the charging station was not working consistently :(

I went in to get my battery replaced for my phone and the service went smoothly despite my phone screen coming off during the process. It took at least an hour, which was faster than I first expected.

had the battery replaced on my iphone 13 mini. fast, affordable, and the new battery is working perfectly.

The battery replacement gave new life to my iPhone. Geek Squad did a great job installing it.

Geek squad agent replaced my iPhone battery and good

This was all I needed to take by 5+ year old phone and make it like new again. It really holds it's charge now. Very affordable. A worthwhile investment!

Geek Squad Agent Kat was very helpful in getting my batteries replaced in two of my older iPhones. Great experience, and phone batteries are working great.

I don’t want a new, bigger iphone so this is helping me extend the life of the one I have and love!

The agents replaced the battery in my apple iphone se 2020 second generation

New battery, not a bad price. Now I can keep my phone 3 more years and not worry about a new phone with a higher bill. I am happy with Best Buy

They were extremely friendly and handled my battery replacement like absolute pros! My phone feels brand new, and the best part is that I didn’t lose any data or photos. Their service was professional, fast, and smooth from start to finish. Highly recommended!

I bought a new battery for my iPhone and had it replaced, so far so good.Excellent service and accommodating staff.

Just what I needed when my battery life was noted to be at 79%. Now I can relax with a full charge and new battery

The service was quick and friendly. The technician was very knowledgeable and noticed immediately that the phone screen looked odd. After removing the case and the privacy screen, she noticed the battery was swollen and was slightly pushing the screen away from the phone! In and out very quick while I ran a few errands. I 100% recommend and will be a returning customer in the future. Thanks Geek Squad!!