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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 3,422 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this sweeper to everyone. Especially for anyone with Bach problems. Does a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    A great addition to our lives

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a household with three furry companions, we always felt like we couldn't keep up the with mess. So we decided to get this iRobot to help with the fur issues. It has been amazing. Easy to set up and it gets our entire house done on 1.5 bins.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Great cleaning

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first Roomba lasted for more than two years and it broke because of me. I like this kit so much that the same day I went to the store and bought a new one. This equipment makes my days more comfortable and my house looks immaculate.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes life and cleaning so much easier!!! Had my doubts, but it has by far exceeded my expectations!!!

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Great Robotic Vacuum!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been using this vacuum for well over a month. I did not want to write a review until I felt that I knew how it performs. The app is great because you can start the vacuum every day or every other day or once a week depending on what you want to do. The app shows you what areas the vacuum cleans etc. We use it every day and it always picks up dust, cat hair, litter etc. Vacuuming use to be my task and now I have not had to use a regular vacuum since we got it. I will need to get the regular vacuum out sometime to vacuum the chairs and couch from cat hair. Otherwise, I would not need the regular vacuum. The vacuum will run about an hour and a half and returns to the docking station to recharge and then finishes the job. I would highly recommend this product!! Occasionally, the vacuum will get caught under a piece of furniture, but not very often. This is the cleanest that under the bed, dressers, and tables have ever been.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Excellent cleaning in all floors.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Roomba has exceeded our expectations on its ability to clean floors. We have 4 dogs, so we have in the past spent a lot of time sweeping and vacuuming. This cleans as well as by hand and the ease of use is amazing. We couldn’t be happier with this product.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    One less chore....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the iRobot Braava mop for wood floors for 2 years and loved that and had been reading up on reviews for the Roomba, finally got this model when it was 250 off. It really works! The app set up took few tries, the voice controls work very well with Google assist/ Android. It cleans the entire level (Approx 1000sqft) in one charge and picks up stuff/debris. I did the first run after using my regular vacuum and was amazed at how much it had picked up! It transitions between carpet and wood ( with a small dip) easily. It doesnot get on my small rug (I think the color pattern get it confused, because even if I place it on that rug, it does short back n forth motions and then rolls off) So far hasn't gotten stuck anywhere (I do have a clutter free floor) The noise level is very reasonable too, you can watch TV with it running. Im glad I got the higher end model for a deal. I would recommend it certainly!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I clean and work well as described. Had recommended to a friend and he was also satisfied with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rumba960 is Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift for wife after seeing how well my mother's first generation worked. I had decided on 960 because of my pets shedding so much. It has been amazing to watch this tool work and even more impressive to see they results. It drives over muti terrain without any problems. The Rumba has app which you can acivate on demand, schedule, as well as see areas covered. My wife loves it so much she named it "Rosie".

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Clean freak

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's nice coming home to freshly vacuumed floors everyday. Get everywhere to bad it doesn't get cobwebs.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Dustbin size

    Rated 4 out of 5 stars

    finally come home to a clean home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if u have dogs, this is a must. works great with our husky hair, you do need to clean the bin a lot the first few days but once it gets into daily cleaning routine, clean the bin 2 times during it's cycle. but finally great to come home to a clean home, reduces weekend cleanup too.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Dustbin size

    Rated 4 out of 5 stars

    Good robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jack has been mostly a good robot. He doesn't get stuck much, and he's much faster than his brother, Spot. His only issue is that he doesn't fill his bin before asking to be emptied. He picks up the Rhodesian Ridgeback hair well and usually does a thorough job.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that this can vacuum and free up some of my time. It's great for picking up dog hair and going from my carpet to hard floors. It only got stuck once and all I had to do was move it somewhere else and it continued on. It's definitely worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    Time saver!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love this product! I use it every week and works great! Wonder for one level homes. Just make sure you don’t have any cables running across the floor as it will get stuck on them. After the first time never had a problem.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Mapping

    Rated 5 out of 5 stars

    Love this vacuum.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this vacuum. After the first cleaning session, I bought another one for my in-laws. This vacuum picks up everything and the mapping ensures it doesn’t miss any areas. I use it on carpet and tile and it does great on both.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent product and a huge time saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have hardwood floors and the Roomba 960 does an excellent job. It saves us time and keeps the floors clean. I've only had 1 problem so far and it was minor. I had an envelope get stuck in the rollers that had fallen off a table, but it was easily pulled out. The vacuum shut down with an error message. After removing the envelope and pressing the go button again it finished the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love ‘Prissy’...AKA Roomba 960. It has amazed me at how much difference she has made. I start her mission with my iPhone, and she sends herself home when finished. She cleaned under my beds, which had not been cleaned under in quite a while. I was a little grossed out at how much she picked up. I can also do other things while she’s working, but I do keep an eye on her. Wish I hadn’t waited so long to purchase her!

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal
    Cons mentioned:
    Dustbin size

    Rated 4 out of 5 stars

    Would recommend!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a busy house full of kids and pets. Not only does do great with pet hair, but my kids keep the floor clear because they know roomba will be running. Only complaint is the size of the dust pan, with the pets it fills up fast.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    If you get a chance get it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay. So I really like this vacuum that I bought a second one. You definitely need one with mapping technology. This just doesn’t bounce around randomly. The only weird thing I see about the one I have in my living room is that while I am here it does everything perfect, when it is on its schedule and I am not here, it gets stuck on the loveseat leg. Well I blocked it on one side and then it got stuck on the other side of the loveseat. Go figure and it confine why it does it fine when I am here and gets stuck when I am gone. I got something to block both sides of the loveseat legs and then it finished perfectly. So my second one is upstairs, I am hoping it doesn’t fall down the stairs. It’s not supposed too. I guess I need to watch for it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked this iRobot model enough to buy it twice! The first one ran over some dog feces and my husband trashed it before I had a chance to take it apart and clean it. I bought another and now I run it when I am home and can make sure there are no potential dog events. If you have multiple long haired pets like me this is the only sane way to keep up with the hair. My husband loves it now that I solved the problem.

    I would recommend this to a friend
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