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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 3,422 reviews
  • Pros mentioned:
    Cleaning performance, Pet hair removal

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This roomba is awesome!! So easy to use and picks up stuff you can’t see! Have 3 dogs and it gets all hair!!! Definitely a great buy!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    You need this, your floor is dirty

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How did I not get this sooner! Life changing little helper with ease to use. Crazy how much it picks up even after a good sweeping.

    I would recommend this to a friend
  • Cons mentioned:
    Dustbin size

    Rated 5 out of 5 stars

    Roomba is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this model. I would not want to run it while I'm not home, so for me the app doesn't do anything worthy. But the little guy is a clean freak. He gets under things I can't get to with a stick vacuum. I have to empty the tray once or twice before he is done, so I can see the advantage in the higher end models that self empty. Since I intend to be home, doing other things while he's vacuuming, I don't mind keeping an eye on him. Most importantly, my house is cleaner. I'm happy with my purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Dustbin size

    Rated 5 out of 5 stars

    Great little f*cker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing fills it's bin in just one room with dog hair and I only have a German Shepard puppy. It could probably suck a golf ball through a garden hose

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Pet hair removal

    Rated 5 out of 5 stars

    Very pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a German Shepherd so it was a full time chore sweeping up the hair. Not anymore it's made life so much easier. Couldn't be more pleased with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Pet hair removal

    Rated 5 out of 5 stars

    iRobot iLikey

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd iRobot purchase and love that it is much quieter and smoother than others and seems to gather pet hair much easier.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    I'm in love!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband bought me this amazing little robot because he was sick of me vacuuming all the time! Now, we have set it up so that it vacuums everyday while we are at work. We come home to clean floors every day! And, because it vacuums in a different direction each time, my carpet looks almost brand new and it's 15 years old! It makes the carpet look brighter and fluffier. It also transitions seamlessly between our carpet and tile floors. The app on my phone lets alerts me when the robot is done. It also lets us know if the bin is full and needs emptying. I have so much more time now to do other things and not be a slave to household chores!

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal
    Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wife loves it it’s great because it cleans when we’re not there does a great job on pet hair and get stuck sometimes so nothing you can do about that when you’re not home

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Nice Roomba

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Roomba. It is an improvement over my older one )which is still in use downstairs) as far as cleaning, the battery stays charged longer, and I don't have to monitor it like the old one. It does go from the floor to carpet in my house and I use it as a tidy upper rather than as a main vacuum. I like that it parks itself in it's base. I have had the most difficulty with the app and don't use it at this point, but might try it again when I have the time to work on it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    I'm actually impressed!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this vacuum because we just don't find enough time to do this simple task in our busy household and I figure if I can automate something I'm going to. Even though I read online reviews saying they work well I was leery that a small little disk like this would actually do good job sucking up whatever makes it's way to our floors. After two weeks of using it I'm amazed a what a great job it does and watching it map the floorpan and figure out of house is pretty fascinating to watch. I highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Pet hair removal

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun to use and easy to clean. Great design for pet fur and long hair. Effortless cleaning of the unit compared to any beater brush model I’ve had to maintained in the past.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    It's Just Pretty Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my doubts when we first bought, and that it could truly clean a very complicated floor layout with any accuracy and/or cleanliness. I was quickly proven wrong! The unit does an amazing job and follows the floor layout without issue. In watching it you think it missed and area and such, but it eventually gets back there and cleans it. It does a very good job cleaning all types of floors, from wood to carpet. The only reason I gave it 4 out of stars is that it struggles to clean really thick, heavy, decorative floor carpets as well as it cleans everything else.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    LOVE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have 2 german shepards and a cat so we use this every two days and it really keeps up with the hair! We have to empty it two or three times while it runs but thats not a big deal considering how much time we save vaccuming. I bought this in January and only pulled the real vacuum out a handful of times and swept here and there. We mostly have wood flooring with some rugs. It will get caught up on smaller rugs like in the bathroom or hallway, but does a good job on the large rug in the living room. Overall we love the 960 roomba!

    I would recommend this to a friend
  • Cons mentioned:
    Navigation, Price

    Rated 3 out of 5 stars

    Just OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using it for a few weeks, and it has it’s ups and downs. First, it’s very expensive (obviously). It does pick up, but not a deep clean. Seems a bit noisy. Mine has problems getting stuck on the edge of one carpet, going from light to dark surfaces. It gets tangled in the fringe on my other carpet. Sometimes it gets stuck somewhere in the house, and I can’t find it! I think it’s best for open-concept houses with little furniture and bare floors. And, good for frequent and daily runs.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will recommend it to anyone. Very easy to operate. Does an excellent job cleaning. Works very good if you have pets. Would not be without one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for dog owners

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a Corgi that sheds and this product works great on our floors. We do have to empty and clean the filter everyday. I like the freedom to program it to start each day and when I get home everything is clean. It will also send you a message when it has finished cleaning.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal
    Cons mentioned:
    Dustbin size

    Rated 4 out of 5 stars

    Gets under beds tables etc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps with cleaning under beds, tables and hard to reach areas. Pet hair is easily picked up. First cleaning took several empties of hair, not so much with repeat cleaning.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Helpful, but not perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have hard floors, no carpet for the living area. This Roomba goes over room transitions just fine. It picks up the loose cat hair (why I wanted one) just fine. This should reduce the need to vacuum down to every other week. Unfortunately, it’s still seems pretty dumb. Insists on wedging itself under the sofas, decides it’s done cleaning bedrooms 3’ in the door, and most recently bounced all over the house looking for it’s base. I hope it learns more, but even as it is it’s been a big help with keeping this house clean. Don’t expect this to replace a good vacuum, but as a supplement it’s great!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great vaccum

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this vaccum a lot. Especially since I don't like vaccuming. I does a great job but is expensive. I wish I would have waited until Black Friday.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love my Roomba!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had mine about one month now and I am very pleased with it's performance. I have a very large open room and the Roomba vacuums the room in a pattern to cover the full room. I have had to clear hair from the brush twice (my daughter has very long hair) and was notified on the app that it needed attention. It does transition from the hardwood floors and rugs easily. I have it timed to complete the whole house daily while we are at work during the week and for 1 am on Saturday night.

    I would recommend this to a friend