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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 3,422 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Excellent experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a week ago and am surprised at how much this thing sucks up. Have to empty the bin daily because its full. Love the app and its quieter than I expected. We've named ours Bob and set it to work daily at 9 AM. We have two kids and a dog, fake hard wood floors and about 2500 square feet downstairs. Bob has done a great job daily and has prevented me from having to vacuum all the time. I would have bought sooner if I had known how much work it would do for us daily. Now I am shopping for one that is cheaper for upstairs.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation, Price

    Rated 3 out of 5 stars

    Haven't been impressed so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the $600 price tag, I am not impressed with this product. We purchased this product about 2 months ago. I'm tech savvy and this product has yet to clean my entire house. It usually gets stuck on very simple things that it shouldn't. When it's not getting stuck, it only does one or two rooms and most of the time it doesn't return to the base. For the money, the old fashioned one works just fine and I don't have to worry about it it cleaning all my rooms.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Fantastic vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our second Roomba. We’ve had one on our main floor and bought another to handle the upstairs. Very low maintenance, very few problems. We have 2 cats and a dog and our Roombas keep the floors free of pet hair and the stuff they track inside. Although more expensive than non-Roomba vacuums that work randomly, the Roomba is very efficient. The wife loves coming home to clean floors, and since it cleans what I track into the house too, we’re all happy with our robot.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Good but no great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good cleaning but it gets stuck many times. If you have rugs then its likely to get stuck and you have to Come and take It

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Navigation

    Rated 4 out of 5 stars

    A good vacuum for pets

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needs to charge often. The vacuum occasionally glitches or it forgets it’s location.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Jury is still out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So the jury is still out on this one. Immediately I was very satisfied with the product, but then I came home and it was dead in the middle of my floor. I picked it up and put it on the charger, it appeared the base was not charging it. After messing with it for a few minutes, everything seemed to be working and a week or so later it was dead again, this time on the base. I contacted customer service and they were quick and responsive, had me test a few things and then email in some pictures. Initially they wanted to do more troubleshooting, but I convinced them to send a new base out to me. I have it cleaning wood and tile floors and it seems to do an ok job. The pattern is very random, it runs into things pretty hard and sometimes ignores the electronic wall pulling a phone cord out of the charging base. Overall I'm satisfied with it, but not blown away.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Dustbin size

    Rated 3 out of 5 stars

    Easy to use, terrible battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The roomba is extremely convenient and easy to set up. However the battery life is only about 60-75 minutes. With that it took 4 charges for “Roobi” to vacuum my mothers 1700 sq ft condo. Also the bin is so small it needs emptying so frequently that it keeps you from being able to just ignore the roomba and let it do the work for you. Exchanged for the 980 model and battery life is better but not significantly.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Dustbin size

    Rated 5 out of 5 stars

    Awesome!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure why my husband waited sooooo long to purchase the Roomba. That's not true. I know why-it's expensive. TRUE but WORTH IT!!! Who knew our one cat shedded as much as the Roomba collects each time it runs, which is at least twice a week-often three times because kids are ALSO messy. I love Rosie (our Roomba). This one sends updates to the phone telling us when it has completed a job. Or if the job couldn't be finished (full bin or stuck under the couch). Regardless, we know Rosie's status when she runs.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Great Convenience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the robot vacuum our house is certainly better than doing the job ourselves. And the machine does a very good job, too. A bit of accommodation is called for with regard to leaving a chair pulled out at the kitchen and dining tables but the result is well worth it. I expect we will be paying more attention to the ones which mop as time passes. And an eventual model which dusts would be great, too. Perhaps inevitably, we have named our Roomba “Rosie.”

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Rosie gets the job done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased about a year ago. Still works great, and gets the job done. We have 3 dogs, and Rosie (that is what we named her, its a Jetsons reference) never misses a beat. Like anything, you just have to make sure it gets properly maintained. Emptying out the tray, and cleaning accordingly. As well as changing out the filter, brush, and rollers as needed.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Time Saver!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE! I love this Robo-vac! Truly, this is a life saver for me. We just had new flooring installed in our home. We tell the iRobot to CLEAN, and that's what it does! It's very efficient, and truly saves me SO much work/time having to clean the floors. Yes, you can hear it running, but it's probably quieter than the huffing and puffing that I would be doing if I was cleaning the floors myself!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    sure cleans well.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overall i'm pleased with how well it cleans. only complain is it gets stuck a lot and so takes longer to finish job.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Not bad but look for less expensive models

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return it to the store and bougth another iRobot model (i4) from Costco. Issues with this model: shorter battery life compared to i4. The mapping is not much better than less expensive i4. The rubber brushes do not pick dogs hair from carpets but make rolls. Good thing: picks dog hairs from floor as good as i4.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Makes cleaning so much easier

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works so much better than the last model I had. Seems to clean faster and quieter.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    Excelent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Cleans well. Wish wold have bought sooner. Gets stuck under couch now and then, but other than that it works very well

    I would recommend this to a friend
  • Cons mentioned:
    Dustbin size

    Rated 4 out of 5 stars

    Game changer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a game changer. It has significantly reduced the time to clean our house. The only downside is that the I have to remove the lightweight area rugs before roomba starts but that’s not a big deal. I love that it cleans the house based on schedule and resumes cleaning where it left off. I would love if it could self empty the bin as mine gets full after every cycle. But overall I highly recommend this product

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was definitely worth the money. We love it! We have a husky and a german shepherd, can you say HAIR! well the roomba picks it up great. We do have to empty it at least once before it finishes (we run it daily, but our dogs shed like it's their job). Easy to clean. When the trap is full of hair and it goes on the carpet it leaves a trail of hair so we only use it on the hardwood. The only downfall is it sometimes has trouble docking itself but it gets it after a few minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it. It works well on tile and carpet. The app is easy to use.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Helps with keeping pet hair under control!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first robot vacuum; it was very quick to set up and for the most part does a good job with pet hair (two cats) on a lot of carpeting. With that said, despite the camera it still bumbles into things and does not do a great job on hard floors with fine particles. The included virtual wall seems hit and miss; hoping a future software update will allow for using the mapping feature to set off limits areas.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Dustbin size

    Rated 5 out of 5 stars

    Pleased with my purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because we have a dog that sheds a lot. It does a great job cleaning up! I do wish the collection bin was larger.

    I would recommend this to a friend