Customer Ratings & Reviews
- Model:
- R960020
- |
- SKU:
- 5484900
Customer reviews
Rating 4.5 out of 5 stars with 3422 reviews
(3,422 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Excellent value for the money.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans methodically & returns to charge base with no issues. Resumes cleaning after it has recharged. I have had this for only a few weeks & am really pleased with it so far. Will have to wait long term to make a full decision long. I had 3 of another machine that I liked but all 3 wiped out the motherboard. I would definitely recommend this machine. I also like the phone application.
I would recommend this to a friend Rated 5 out of 5 stars
Powerful little thing!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I clean and vacuum at least twice per week and I thought my house was clean, and WOW the amount of dirt Roomba picks up was unbelievable! Now my house feels and looks cleaner then ever!!!
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Does better than my regular vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When my wife asked me to get a roomba I didn't think there was a point. I told her how can something that small do better than an upright vacuum. Boy was I wrong. The amount a dirt that the Roomba picks up is incredible. I tested it by vacuuming with an upright and then with the Roomba it was incredible what it picked up. Long battery life as well. I strongly recommend Roomba.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Awesome machine!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was a die-hard Dyson fan before purchasing this Roomba. When our last Dyson finally died, I started researching the Roombas. I decided on the 960 because it has the rubber extractors and an app that I can control it from. The app even allows you to schedule cleanings. I have mine set to clean my downstairs each day at 5:15 AM and it works so well! It does a better job than my Dyson ever did and best of all, I don't do the work. I highly recommend this Roomba!
I would recommend this to a friend - Pros mentioned:Ease of useCons mentioned:Navigation
Rated 5 out of 5 stars
Roomba Vacuum
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love not having to push a vacuum. Sometimes gets caught under furniture.
I would recommend this to a friend - Cons mentioned:Dustbin size
Rated 4 out of 5 stars
Solid product, great price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing price. Just really learning how to get the most out of this product. The only complaint I have is that our home is large enough that the Roomba usually needs to return to its dock to recharge before it completes the entire floor. Also, we have 2 dogs that shed and the bin needs to be emptied pretty much every time we run it. Other than that it has been a good purchase so far.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
An upgrade for us
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our second Roomba and an upgrade from a 4 year old base model. Very happy. I like that this one is more methodical and leaves straight lines. It gets in deep and keeps our carpets very clean. It runs every day, recharged and starts going again until it’s done the whole area. Great device. Saves a lot of time.
I would recommend this to a friend - Pros mentioned:Cleaning performanceCons mentioned:Navigation
Rated 4 out of 5 stars
Pretty good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.cleans well, still gets stuck in same spot under sink but other than that I am overall pleased with the product!
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Great
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my roomba and run it every day. Very quiet and does a great job
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Doesn't miss a thing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was very surprised to see how well this thing works. For the price, I expected it to be good, but it really does find all the corners and is consistent. Love the scheduling feature and the fact that you can see where it vacuumed in the App. Only recommendation is to keep your floors clear of things like wires and small objects, so they don't interfere with its function.
I would recommend this to a friend - Pros mentioned:Pet hair removal
Rated 5 out of 5 stars
Move up to the new Maid !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first...I thought it was nothing more than a toy. I was wrong ! Yes....a guy admits this. This product picks up dog hair from every nook and cranny! It goes under the beds and removes that buildup of dust the vacuum cleaner can't reach. Easy to empty and run while you co other things. Kind of like air conditioning.....we didn't think we "needed" it all those years ago....and now...we can't live without our Rumba !
I would recommend this to a friend Rated 5 out of 5 stars
Complete vacuuming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced an earlier model with the 960 which does a complete vacuuming. It remembers where it has been and if recharging is necessary it Recharges itself and then continues the job.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
My wife LOVES this Roomba
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife had been wanting an iRobot for months and I kept putting her off by telling her that we had a vacuum and that they were so small how well could they actually clean. Okay I admit when I'm wrong and boy was I totally wrong on this one. She absolutely loves it and I have to admite it does a better job than our Dyson. I gave it to her for Christmas and here two weeks later she has already told me five times how much she loves it.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Fantastic with two dogs in the house
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic vacuum with 2 dogs in the house! We have tried many different robots for vacuuming and nothing could tackle all of the hair on the carpet with two golden retrievers. I love this vacuum; it does an amazing job and keeps going back to recharge itself and coming out again until the floor is spotless. So easy to clean the bin and I hardly ever have to clean the rollers (unlike the other ones we had).
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Excellent Vac Excellent Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my daughter and her husband for Christmas. They were really excited about the present and they love it! Caught it discounted on Bestbuy.com so was a great deal. Roomba vacuums do a great job picking up and they seem to learn their whereabouts so random behavior and bumps seem to become less frequent over time. Super purchase - highly recommend!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Great Device!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good compromise for the price. We had a cheaper brand and it didn't do the job, but the higher priced Roombas are just too expensive. This model, especially on sale, is affordable and really helps keep our living room clean. You can buy offbrand replacement parts (rolls, brushes, etc.) on ebay for much cheaper than Roomba sells them.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 4 out of 5 stars
It “sucks”
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t have to sweep my floors every day… this thing really “sucks” lol. It’s a pretty good little vacuum for the price. It does have a bit of an issue going over area rugs and getting the dog hair out of the corners but overall satisfied. Sometimes it has an issue finding home and doesn’t sit flush on its charger but that might be the cat’s fault.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
LOVE IT
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently moved into a house with all laminate floors, a Labrador retriever and a husband who has a relaxed attitude toward cleaning. Before we go on some errands, it takes me 7 minutes to move certain pieces of furniture out of the way. I set "Rozy" going and walk out the door. I come back to a house that looks like your hotel room has been re-done. Love it, love it, love it.
I would recommend this to a friend Rated 5 out of 5 stars
Great Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my mom, it is wonderful! It picks up so much and vacuums in straight paths. I was worried it would miss areas but it really doesn't. The app is also very convenient.
I would recommend this to a friendRated 4 out of 5 stars
works as advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does a very good job, but the dirt bin isn't very big. have to make sure it's emptied after each use. Read that alot of people did not like the app, but thought it was easy to understand.
I would recommend this to a friend























